Store More America

This was the worst rental experience of my life. The manager was rude condescending and accused me of leaving everything that they found left by anyone. Most of the units are interior and have to be accessed with a dolly and elevators. It’s really cold and dark inside and there is no bathroom or water fountain. I rented a unit for four months and when I went into pay for the final month I told the manager very clearly that it was my last month. I was actually out by the third week, swept and mopped the unit so I wouldn’t be accused of leaving a mess. The third day of the next month I started receiving phone calls about being late with my rent when I called and told them that I was no longer in the unit and had left my keys in the night drop box. They accused me of lying I told them to check their electronic hate to see when my unit was last accessed they they hung up. The next day the manager called and said that I had to give notice in writing and I told him that I had spoken directly to him when I paid the last month rent and told him I was leaving he did they would turn me into a collection agency if I didn’t pay another month and a half as urea snow the 5^th of the month. I told him to go ahead and do so because I wasn’t paying for a unit I had been out of for over two weeks. Then he said I owed a cleaning fee I told him I had dated pictures of the unit when I left so if there was a mess in there now he must have made it. I didn’t get any more phone calls. It’s a shame that it is one of the only places with 24 hour access or that they haven’t gotten a better management staff

Don’t do it, stay away, beware, go away! How many ways can I say this place is wrong? The manager Roe will leave you messages on your voice mail that they are preparing to sell your property at auction if you don’t come pay (2 weeks late, not a month), $ 20 a week for every week you don’t pay. I had a fair and clear conversation that I’d be in the following week to clear my storage unit and pay my balance with another employee, then came the calls form Roe, then a 20 min argument about how much I owed and how they were giving me a break and how I never made my second month payment and then when I asked her to double check that, while saying no, no, no, she found the date and amount and quickly changed to the late fees, then obviously she came to her senses and said ok just pay the one week late fee and then it was over not before she confronted me when a I arrived to grab one last item and clean my unit out and followed me and then wouldn’t let me leave without talking to her and accepting her apology…

I used the U-​haul service not the storage but if the storage is the same this place must be great! This is the best car rental experience I have ever had and these people literally go out of their way to give you the best prices and service possible. In addition they are just fun to chat with. If you have a problem, they are right on it and offer some great suggestions as well.

Above & beyond when it comes to customer service. Employees go out of their way to be helpful and accommodating to customers. Considering the bad experience I had at their location in Santa Cruz, I was happily surprised to realize not all of their locations have rude employees. This particular location I found exceptional. Easy access to lockers, lockers are clean & affordable, and bathrooms clean & accessible. Highly recommended!

Wow this self storage business is incredible. I have never seen such a neat, clean and safe place to put your stuff! They not only have warm, friendly service but the environment is superb. Our unit was on the 3^rd floor (which I totally recommend) and it was clean and warm, which meant nothing had to be wrapped. Most storage units are freezing and damp. After 6 months nothing in our unit was ruined!
Store More America in Aptos is the place to keep your most precious items during a move or anytime! Thumbs UP. They also have great packing tape, boxes and paper!

The customer service here is great. They are accommodating and very pleasant to deal with.