Enterprise Rent-A-Car

When we rented our car we told the agent we wanted the basic plan coverage insurance but did not need the roadside assistance as we both had AAA+premium coverage, get back and are charged 34.00 a day for the roadside assistance which we never wanted, so moral of the story re-​read every place on the contract before you initial as we got taken for things we didn’t ask for I guess that’s how they make their money.

I’ve been coming to this location for almost a year and have had pretty decent service most of the time. The people are usually pretty friendly– JP, John, and a few others I’ve missed their names– have taken good care of me. My rentals are always straightforward– a compact for a few days, reserve with a credit card, pay with my debit, bring back with a full tank.
The only issue I’ve had, and its a minor one at that, is the interior cleanliness of the cars. Why in the world do they take the floor mats out of their cars? It would make cleaning so much easier, especially in the winter. The windows aren’t always clean, and sometimes the seats are soaking wet for some odd reason.
Overall, I give them a 90% out of 100 for overall satisfaction. They get the job done and I’d recommend them.

Avis, although a good deal, beware. If you hurt the car, they will send you to collections before sending you a bill. I’ve always paid on time, have never been to collections. So to be sent to collections with no correspondence was completely ridiculous. This company was so difficult to work with as well. They do not like to work with your car insurance and say that you should have used their insurance. We will never rent from an avis again. Zero stars for screwing up our credit.

I’d like to give 2.5 stars. We just switched back to Enterprise from AVIS. There are some growing pains, things aren’t exactly the same, but in the end the car gets you from point A to B. Enterprise has failed on the simple little things that make you wonder ‘what else is not taken care of’. I rented cars two consecutive weeks. The first car smelled of smoke and the windows (inside and out) were dirty. The second car had dirty windows on the inside. This is frustrating especially in the rear window, it was very difficult for me to reach and even attempt to clean. There’s no excuse for dirty windshields, what does the customer look at the whole time? This are easy low hanging items to do to ensure customer sat.
As a business renter, they are generally receptive to time extensions should the trip extend unexpectedly.

My first time renting a car, and on the drive from Kentucky to Appleton, a rock hit the windshield and by the time I made it to Wisconsin there was a crack across half of the glass. After a call to the Enterprise location where I picked it up at, they said to bring it in to another location and switch out for a new rental. I needed an SUV for stuff-​carting-​purposes and the location at the airport didn’t have ANY cars, let alone SUVs. This location did.
But they seemed to have no idea how to handle a trade-​off. They mentioned several times that they didn’t know how to process out-​of-​state rentals (like…WHAT…you are a car rental business… c’mon!) And they didn’t know what to do with my car insurance from another state. So they put nothing in the incident report regarding my insurance information, nothing in the report about what the incident actually was, AND they insisted on charging me for my full deductible for windshield replacement.
In Kentucky, glass repair is covered if you have the insurance coverage I have. I shouldn’t have been charged anything, let alone $ 500.
Eventually I *did* get a replacement rental SUV, and when I got back to Louisville, they refunded the $ 500 they charged me here. But then I still got a bill regarding the windshield replacement because NO ONE EVER TOOK MY INSURANCE INFORMATION when handling the situation.