Joe Etten – State Farm Insurance Agent

I switched from Progressive to State Farm several years ago, when I purchased my home. I’m so happy I made the switch. Joe was able to thoroughly explain the coverages and helped guide me to purchase the coverage that best fit my needs. When I dealt with my previous carrier, no one took the time to explain the coverage to me. When I had an issue with my previous carrier and had to file an auto claim, I didn’t have that one «point person» I could call to guide me and offer sound advice. With State Farm, and specifically Joe’s agency, you know you’ll receive optimal customer service. I really appreciate the fact that Joe is available to do appointments outside of standard business hours. As someone who works full-​time, I fully appreciate that Joe took the time to meet with me after my workday, so I didn’t have to take a vacation or person time to discuss my insurance coverages. It’s obvious that Joe and his staff value their customers and strive to offer the best service possible.

Not great customer service.