Best Place Leasing

Nine months later Bob continues to smear the customer by placing the surveillance video in a email. In 24 years as a contractor I have never been so rudely treated as I was that Saturday in The Deck Store in Apple Valley, MN. As a contractor I deal with suppliers and customers everyday. I would never do business with some one that would use profanity and degrading language in greeting a customer in the store like Bob did that Saturday. By doing this it should tell you about the professional tact Bob displays and the type of customer service he gives. In our quest to get a railing system that would work. We talked to many different suppliers, the common theme was this is who Bob Is. Even had one supplier say Bob was ‘good for his business’ since so many have been tuned off by his rude and arrogant behavior. We found two companies that we had wonderful experiences with and would recommend to anyone. You have to ask yourself would you want to do business with a Owner of a business that would treat the customer like Bob has in these reviews.

The Northwoods Solar Post Caps by Dekorators are superb. I bought 4 and then came back for 4 more. Not only are they beautiful, they also are of the highest quality & work perfectly straight out of the box. The two battery design assures that they will remain glowing all night. I could not be happier with my purchase.

What would you do as a consumer of this store?
Monday June 24^th, my contractor for this installation, calls the store and speaks to the «Owner» Bob and provides him with the dimensions and what we need to install the railings. My contractor then contacts me to go into the store on Tuesday to pay for the product
Tuesday June 25^th, I enter the store first thing in the morning to pay for the order that was placed on June 24^th via my contractor and I request to have all product to be delivered Friday morning. I was told that ALL product should be here by Friday and they will try to deliver it Friday morning. I specifically stated that my contractor is coming in from out of town (3 ½ hour drive) to install the railing and we wanted to install the railing over the weekend.
Wednesday June 26^th, NO COMMUNICATION
Thursday June 27^th, NO COMMUNICATION
Friday June 28^th, it is roughly 4:00 PM and I have not seen nor heard from «Owner» Bob about delivery or product. I then call the store to see when they are going to deliver the product since they close at 5:30. The customer service representative says, we can put it in the pick-​up and bring it on down. The delivery men then arrive and stack the product onto our deck without saying anything. They then finish placing the product on our deck and then as they are leaving they then tell me that we are short 3 posts and they are backordered for another 7 – 10 days. I then call the store and speak to a customer service representative and ask when anyone was going to tell me that it was going to be 7 – 10 days before the entire product showed up. I then requested for the delivery guys to come back and take the product back because I did not want the product in my possession until it was all in. I didn’t want responsibility of the product if something were to happen weather wise and if the product was on backorder if it would be longer then 7 – 10 days. Within 10 minutes of hanging up, I receive a call from «Owner» Bob complaining about me wanting to return the product. I specifically asked him when he was going to tell me that the 3 posts would be backordered for 7 – 10 days. He had no answer but then stated that I ordered this product «Last Second» (Ordered on Monday) and that this system was the «Hottest Product» in town. I continued to ask the question of when he was going to tell me about the backorder. He could not answer, therefore I stated that I want to return it all and I will take my business somewhere else. The delivery guys come back to pick up the product and I ask for a credit receipt. They then tell me that they have to have all product accounted for before I get a credit receipt. Therefore, I would have to go into the store on Saturday to get it.
Saturday June 29^th, my contractor and I enter the store roughly around 9:30 AM and as we enter the store, «Owner» Bob asks us what he can do for us; I stated that I would like to have my credit receipt for the returned product. Bob then stands behind the counter and then he begins to verbally insult me by calling me a Big Baby and to Grow Up and to Shut The F UP. As he makes these derogatory statements, I then continue to ask him when he was going to tell me when the posts were going to be backordered for 7 – 10 days. He would not answer and continued his verbal insults and putting blame on us. He then states that the posts were going to be coming in Monday, July 1^st. I then asked him why neither his delivery guys, customer service representative, nor he tell me that over the phone. I kept on saying that he had 3 days to communicate with me that the posts wouldn’t be delivered.
Saturday July 6^th, Now that I have written reviews of his company and service, «Owner» Bob has decided to try to state that I am a «bad customer? by posting surveillance video with NO AUDIO from my visit to receive my credit receipt. He has since stated on here that the product was coming in 4 – 5 days later. When was the product coming in?
A. On Friday, in time for deliver
B. 7 – 10 days later
C. On Monday, after the requested time
D. 4 – 5 days later
As you can see, «Owner» Bob had multiple days and times to communicate with me of what was happening with the railing system and failed to do so.