Bank of America

No more drive-​thru teller windows means you’ll be forced to go inside this tiny lobby. Don’t worry though, a BofA Customer Care Specialist™ will greet you, ask you how your day is going, then inquire as to your visit today. When you tell her «I need to make a deposit,» she’ll helpfully inform you that you have to go to a teller! THANKS! I HAD NO IDEA I WAS SUPPOSED TO DO THAT. I was just standing in this teller line on a Friday morning because I literally have nothing better to do with my life. Also, don’t compliment my kid. You’re making her self-​absorbed.
That faux-​helpful customer service «we care» garbage is a serious peeve of mine. If you can’t help me, stop talking to me. Nobody likes going to the bank anyway, why would anyone think it’s a good idea to exacerbate this by letting me know it’ll be just a minute? I’m second in line, I know I have to wait a little longer.
Also, I hear Bank of America has been in the news lately for some nefarious mortgage things, so there’s that as well. At least their ATMs are everywhere.

I left Fifth Third because their banking sucks to come to Bank of America. The guy who set up my account is an imbecile. He not only mailed my checks to an old apt. building I used to live in, he also put in someone else’s Social Security number in my account. Really? If I can see that person’s SS#, WHO can see mine!!! Now, my finances have been compromised. It took me two hours at the Riverview location to get this all straightened out, and all because my checks hadn’t come in the mail and I was curious what the hold up was. GRRR!