Lowe’s Home Improvement

Love this store! Has everything I need to complete my home improvement projects. The cashiers at the contractors end are the best.

Our visit started off with a return which again went quite smoothly considering we didn’t have the receipt. We then headed over to mom and garden. To make a long story short Scott B and Donna saved us probably over 150 dollars as well as a tremendous amount of time by taking the time to review our home improvement project and guide us on the best way to do our install. When we approached them they were in the middle of using the forklift but stopped to ask if we needed anything, and then came over to show us what we were looking for and then took another 20 minutes to review our project. This is what awesome customer service is all about. Three cheers for Scott B and Donna!

We, like Carol from Cary, ordered 3 appliances from this store that we purchase everything possible from. Order was placed on 7÷6÷14 to come be delivered on Aug 10^th… August 10^th we were told they only had 1 of the 3 appliances, and were expecting the other 2 to be delivered on August 25^th… August 25^th they have 2 appliances but are waiting on the 3^rd, which is expected Sept. 17^th. Lowes is «holding» the above range LG microwave and LG double oven range (in California) until they get the LG dishwasher. WHAT??? Our credit card was charged for these 3 appliances they day they were ordered, so they are quick to get their money, but not deliver their products. And forget trying to talk to some one about this… I am so very disappointed with this «customer» care.

I really like the Lowes in Apex. It is laid out well, things are are pretty easy to find and the people who work there are very helpful. Also they are very fair when returning items.

Terrible customer service. I placed an order in the store and when it didn’t show up as promised I contacted the store to find out it was on back order. I was given another date 3 weeks later and then later told they couldn’t promise that either. I complained to customer service via website and was promised a call by the Beaver Creek store manager and others but neither never called. I have since ordered from Home Depot and the parts have been delivered and the price much lower (even after the 5% discount promo if using the Lowes Credit Card). Do your self a favor and shop the other big box store.

This is the best Lowes location in the area. Whether it’s buying something as mundane as furnace filters or shopping for major appliances, these people are always great to work with. Service is fast and they have day as well as evening delivery on large items. Their drivers even call from their route to let you know they’re about 30 minutes out, so you don’t have to feel like you need to stay home all day and wait for them. Makes you wonder other companies can’t do that.