Hendrick Collision Center

Hendrick’s Collision Center did a PERFECT job on my Cadillac! I could not be happier! Scott made sure that every detail was properly done! They completely my repair in a timely fashion. This is the second time I have used them and I wouldn’t go anywhere else.

Scott and his team were excellent! They went the extra mile to insure I was more than satisfied.
The finished work was top-​notch; I would recommend Hendrick to anyone.
What was cool was that Hendrick sent me emails as my car went through the process.
This provided me with the latest status at all times.
Also convenient is that there is an Enterprise car rental office right in the same building.

We were rear ended on Rt. 55 after picking up our daughter and her two small children from the airport. Our mini van was towed to Hendrick Collision Center per our insurance company’s instruction. Our daughter and her two year old son had minor injuries and were transported to an emergency room. This was five days before our younger daughter’s wedding. We were traumatized and were in the mist of several wedding related activities. The manager, Pete, from Hendrick contacted us. He worked out the details to arrange a large rental car for us from Enterprises which is co located and helped us with insurance related things. The manager kept us informed of the progress. Thankfully, we were able to move on with wedding activities without much interruption. There is no good time to have an accident but if we have to have a crisis, it is nice to deal with compassionate professionals. Our van was determined to be a total loss, so we cannot comment on the quality of Hendrick’s repair work but we feel confident they would have done excellent caring thorough job. Thank you, Pete and Hendrick Collision Center!

these guys ripped me off… i had my insurance company pay for some work out there and they messed up the door trimming… i brought the car back and they said «there was nothing they could do»…

I brought my car to Hendrick Collision Center to get an estimate to repair what I thought was a dent. Instead of an estimate I left with my bumper looking as good as new. It turns out the car that hit me had only transferred paint to my bumper. Bret and Stacy helped me at a reasonable cost and I was in and out within 15 minutes.
Awesome service — thanks!

As far as collision businesses go, this place rocks! Very professional staff, get the job done with not too much lead time, they do pretty good work. I worked for a company right down the road from them, we sent them lots of business.
The Enterprise rental car company inside the collision center is great. They do have trouble communicating the process of the repairs. This is key to keeping the customers happy through out the process.
I would recommend them for GM repair work, no question.

An impact with a deer required the replacement of the front fender and the driver’s side door. This was a shop that was on my insurance company’s «if you go here we’ll vouch for their quality and offer a lifetime warranty» list. There was surprisingly very little other review data on body shops on Unilocal,so I gave them a try.
They worked very well with my insurance company. There was basically no paperwork or calls for me to take care of. Additionally, there is an Enterprise rental car office in the same building, which is also who my insurance company set me up with during the repair period, which was very convenient for pick-​up and drop-​off. The initial estimate/​inspection took about 20 minutes and was quick. They didn’t offer a lot of explanation, so being a curious person I asked questions which they answered.
It took almost 2 weeks for the parts to arrive, and my car was in a drivable condition, so I just waited. It did take a couple calls to get the ETA for the parts. It was about 1 and a half weeks in the shop, during which I was driving a rental. (My insurance policy has a provision for a rental.)
When picking up my repaired vehicle from the shop, the car was a bit dusty, so it was hard to inspect the repair before departing the shop. I went home and wiped the area with a cloth. It looks good, paint color is matched great, it does look like new. They repainted the rear panel (behind the door) to do a «paint blend», and running my hand over the repainted area I did see just a bit of dust that was painted over and left a tiny bump. The inside of the car has a small smell of paint, or maybe it is glue since a good chunk of the door was repaired/​replaced. I’m hoping that smell should dissipate over time.
The service was professional, although I would have liked them to volunteer a bit more information. I don’t feel like I was taken advantage of at all. I didn’t compare costs, since they were on my insurance company’s preferred list. The quality of the repair work looks fine. Not flawlessly perfect, but I have to look hard to find any issues, and they are small enough to not be worth a complaint. So per the rating and my very limited experience with body shops, I’d say my experience was fine. I’d be OK with a friend going there.