Crossroads Infiniti South

Horrible customer service! I originally purchased my car from this dealership two years ago and had an awful experience with my salesman but gave them another try on the service side. This was a huge mistake! Their customer service, or lack there of is appalling. As a previous Lexus owner and experiencing outstanding service, I can honestly say I hope that one day Infiniti will take a page from their book about how to do new and current business with their customers. As much as I love my Infiniti, I will never purchase another one.

Purchased a pre-​owned Infiniti from Julie (Internet Sales Manager). No actual «selling» for her to do. I did my research and knew what I wanted. I had a issue with getting some scratches removed. I was told their detail department buffed the scratches out, however that was not the case. After much back and forth the truth finally came out. My car was never buffed as stated. No more car purchases for me from Crossroads! The sales department definitely needs to take a few lessons in customer service from the excellent men in the service department!

I purchased a 2013 Infiniti G37 from Crossroads a couple of weeks ago. This was, hands down, the BEST car-​buying experience ever!!! Julie M. made the entire event uncomplicated and simple. I had spoke to Julie week 1 and indicated my interest in one of their vehicles. I was going out of town the following weekend, but told her I would be there the following Monday afternoon. I arrived there around 3 (2+ hour commute).
Julie greeted me and we were off for a test drive. She answered all my questions with professionalism. By 6, all papers had been signed and I was off with my new vehicle.
Everyone from Julie M. to the guy offering me extended warranty (which I took) were so professional and honest. I even got a cap out of the deal! The financial person Ed D. and floor manager even stopped to congratulate me on my purchase and answer any questions I may have had.
As I stated before, hands down, the BEST car buying experience EVER!!!

*update* I did receive the refund finally as of late March but never did hear back from anyone at the dealership. No «we’re sorry» for keeping your money for 4 months or anything else…

2 and a half weeks have past since my last review and I am still dealing with this MEGA screwup. Neither this Infiniti dealership nor Infiniti Financial services have taken care of what needs to be done. I’m now at 5+ hours of dealing with this screwup and despite multiple assurances the bogus delinquency has yet to be removed and the financial services haven’t taken the necessary steps to rectify things. I’ve had 10+ promised followups and not one, NOT A SINGLE ONE, has actually checked back with me to tell me that what they said was going to be done was done. Not only does this mean more wasted time for me trying to get the dealership and financial services to do their job but it means that the 90 day clock for the bogus delinquency to be removed from my account and my credit scores restored has not started ticking.
As I said before, the car I leased was nice (leased from another dealership but returned here), but my experience with this dealership and the mess they caused and issues that Infiniti Financial services has been giving me has been one of the more frustrating experiences I’ve ever had. If I could give below ZERO stars for this experience I would.

I recently purchased an Infinity from here and it was a decent experience. I was very satisfied with the service we received from the sales manager and he went above and beyond to ensure we were happy.
However the sales rep that we started out with was less than satisfactory – if our entire buying experience would have been handled by him, we would’ve never bought the car. I was not impressed with his personable skills nor his knowledge of the vehicle. To be honest, he really made the buying experience very frustrating for me. Overall, I really like the car but think the buying experience could’ve been better if we would’ve had the right sales rep. Also, they detailed the car (new) after we purchased it, but didn’t do a good job… there’s actually a foot print on the door where someone used there foot to open it and there is dirt in the trunk… I guess they were too busy to actually give it a full detail. Not impressive, given I just spent over $ 50K on the vehicle from them.

I’ve purchased my two Infiniti’s from Crossroads dealerships. First one from Crossroads Infiniti and the second one from Crossroads Infiniti South. Two different locations but from one sales person. Julie M. Car buying can be a little stressful, annoying, and a pain in the butt sometimes. Julie has made my car buying experience so comfortable, smooth, professional, respectful, and easy. I think the first thing I noticed was that she listened. She then worked on presenting good options just for you based on what she heard. I’ve bought many cars in the past, I honestly can say that she has made the car finding and buying experience exponentially better than my other experiences. Everyone else I’ve talked to at Crossroads Infiniti and Crossroads Infiniti South have been pleasant and professional as well.

I can’t believe that such a service department exists! They definitely understand customer service and you and your car will be treated like royalty! It’s worth my drive from Sanford to come here. I would give more stars if I could.