T-Mobile

This store is the worse store, they are all rude and they do not care about customer and customer’s time. We went there and set for an hour and he did not even want to check our account I had to call the customer service to call them and talk about our problem, anyway we are not with T-​mobile and we encourage everybody to disconnect their service

Only giving one star because I have to. WORST PLACE EVER!!! Do not switch to T-​Mobile in the first place, so many problems with not doing what I asked after I spent hours on the phone having them tell me they will fix the problem and then never do and always try to charge you extra on your bill. But if you already have T-​Mobile DO NOT go to this outlet. I walked in and the line was out the door. The women was literally an idiot. She told me there was nothing she could do for me, and told me I had to call into T-​Mobile from my own cell phone… When I was standing in a T-​Mobile!!! Obviously they don’t train their employees. Again never ever go!!!

I feel the bottom if my heart has been pulled from my chest… I trusted this folks only after 9 months by chance I found out I was charged an extra 800.00 for services I didn’t need. .you know guys it’s getting to point you cannot trust anyone… calls have been made all I’m hearing are excuses people trying to defend their employees and I’ll get back to you in a week or 2
#very #Hurt…

We usually pay our bill online, but for some reason we chose to pay it at the store that day. My husband had monthly T-​mobile for over 2 year, and ofcouse they want to get us into a contract. They ended up convincing us on getting a contract, because the phone we would get would be the Samsung Galaxy S3. They also told us the bill would only be 79.99 monthly with everything unlimited. They charged us the first bill, a $ 30 activation fee, that we would get back on the first bill, and $ 200 for the phone with $ 100.00 main in rebate form. The first month can and there was no $ 30 credit for the activation fee. The bill was actually around $ 140. It was crazy, we went back to the store and they said the person who sold me the phone who is the manager there made a mistake the $ 30.00 credit was no longer an offer that I qualified for. They also broke down the bill for me, they told me the original price on the phone was $ 600, and I would be paying around $ 35 dollars monthly for the cost on the phone. The plan was $ 79.99 plus tax. So my bill would end up being around $ 140 monthly. I told the sales rep that I was not paying for the $ 30.00 activation fee that i should get a credit, because I was told that when signing the contract. They told me they had given me a credit for the activation fee. So I pay the remaining balance. One week goes by and my husbands phone is disconnected due to an unpaid balance. My husband was working so he ended up paying the balance. That money was never was never giving to us as a credit, our bill is around the $ 140. As soon as we finish the contract, I will no longer be in service with you! You lied to us, and made us almost double the original bill cost.

The Tmobile I usually go to closed down inside the mall :(so now I was stuck going to this retail store. *** This review is ONLY for this location, not any other location or the Tmobile Service its self!*** Walked in and waited forever. Finally when I got some help I explained to the lady that every hour my phone would pop up a box that says can not upload photo. Ok, this has been popping up on my phone for months now and im just annoyed with it. So the lady took my phone delete my browser history (which I already had done) cleared my cache (which I had already done), takes the battery out and puts it back in (already did that too) and then says well we can do a master reset and see if that works. I asked if they had a way to save all my contacts, photos, music, videos, etc so I wouldnt lose them, she said No, I would lose everything, it would be as if I had a new phone. Oh heck no! I have tooooo many numbers and stuff in this phone to be dealing with that. If I wanted a new phone and lose all my contacts then I would buy a NEW phone! So needless to say after spending 45 minutes in this place and getting nothing accomplished I was frustrated. And now almost a year later my phone still has a random pop up box but for some reason it had dwindled down to 3 or 4 pop up boxes a day.
Now Tmobile as a whole I LOVE! I have a great unlimited plan for cheaper than sprint, att, verizon, and cricket so I cant complain. I get great service, signal, and customer service is great too. Just sucks this chick couldnt get my phone worked out without killing it first! lol