Suntrust

I would give –5 stars if possible. Carrie placed my husbands deposit in another customers account. When I asked her to fix the issue I was very pleasant and made no big deal about it. I have dealt with her in the past and although I personally make all deposits for my hubby and daughter, she placed a freeze on their accounts after having to fix her deposit mistake claiming that I could have been fraudulently handling their accounts. The potential fraud was me depositing money in my husbands account… not removing money but DEPOSITING money. So she froze all of our accounts until my husband gets off of work and goes to the branch and shows his ID. Oh this makes a lot of sense. I am still going to need to do his deposits so what I have to be named on his account to deposit money for him. I can’t even handle it. We will be going to this branch because it is convenient but I won’t let Carrie handle our money.