Sleep Train Mattress Centers

The manager was great. I did not come in as well dressed as I would have liked on my lazy Sunday but still received great quality service. I have found this is always a good test for businesses who like making money and this one passed with flying colors. As always this store has treated me well and I will be coming back!!!

As someone with major back problems who has never purchased a mattress, I had an extensive list of questions and needed a caring salesperson with vast knowledge. I was fortunate enough to work with Doug Doughty, who met these requirements and more. From start to finish, I couldn’t have asked for a better experience.
Doug was patient and took the time to ensure that I understood what my options were, what he felt could work best for me, and why. All of which he did without making me feel the least bit pressured. Due to his expertise and professionalism, I made a decision and now have a bed that has literally changed my life.
The base for the adjustable bed I purchased was on backorder. However, it was available sooner than expected. Doug contacted me to inform me and offer an earlier delivery date, which I happily accepted! This level of follow through and customer service has thoroughly impressed me.
The delivery people arrived right on time. They were organized and extremely fast! They were also very respectful of my home, which was much appreciated.
I couldn’t be happier with Sleep Train. The information Doug provided resulted in a bed, pillow, and sheets that are PERFECT for me — and that were reasonably priced to boot. THANK YOU DOUG!!!

Great service with both sales clerks willing to work together to help all the customers in the store. After making my purchase and leaving I called 2x with questions and they gave good service over the phone as well. Only improvement I could suggest is wish they had more sleep accessories (sheets, blankets, pillows, etc) and more variety in selection to go with the bed we bought. We are even getting ready to buy another bed from them this month. Appreciate the store warranty along with everything else.

She was very sweet when I called. So it was easy to make the trip down. She helped my daughter find a bed within her budget. She was very helpful.

We’ve bought all our beds from Sleep Train for as long as I can remember, but this is my first review. We purchased our new mattress about 6 weeks ago from Eric, who is normally in the Walnut Creek store. Went in for a price on a new bed frame (ours bent a wheel), and walked out on an amazing deal on a ½ price iComfort clearance floor model bed, plus an adjustable frame. (Eric was not pushy in the least; it really was time we replaced our old bed.) He also offered a free set of nice sheets or a pillow, but I preferred the metal headboard displayed on many of the beds so Eric let me change it. The bed is more comfortable that I could have imagined, but the headboard was not solid and hit the wall each time we sat on the bed. I went into speak with store manager Doug Doughty about the issue and he set up an appointment for specialists to come see what could be done. They came to the house and did what could be done, but it turned out that our adjustable bed frame (even with the brackets Eric included complimentary), isn’t meant to have a headboard attached — or rather, it could be done but wouldn’t be very stable.
When I brought the headboard and brackets back, Doug kindly let me get a pillow I liked of equal value as the headboard. This was generous, especially since the headboard was free in the first place, and I appreciated being able to revert back to the original item offered.
I had not seen the other reviews until today, but suffice to say this store is a great and professional location to shop or even to shop around if you are wanting to explore your options. Thank you so much!

Doug Doughty, Sleep Train manager, made the whole ordeal of buying a mattress less of an ordeal. Doug knows his mattresses and made good on every promise he made to us with a handshake. To be honest, we were going to go with an online mattress before going to Sleep Train but Doug, no pressure either, made us an even better deal on a absolutely fabulous mattress and pillows. The two men who delivered and installed our new mattress and bed set (wish i could remember their names) came on time, worked incredibly fast and even took our old mattress and box spring away at no cost. So, start to finish, smooth as could be.
The first night on our new mattress (and pillows) I actually said out loud «this is heaven.» Ahh, we are so happy and sleeping so well!!! Doug rocks!!!

I’ve been shopping here several times. A manager here, Douglas Doughty is very professional and friendly. He responds everything very decisively and quickly. He helps me alot, makes me feel my time and my thing very worthy. I’ve gotten what I wanted in his store but in others, I know exactly what and whom I should trust to!

We went to sleep train for our new bed and Tom was very helpful. He is very knowledgeable and very low pressure .We felt very comfortable and went back to him after we checked out other places. If only there were more sales people out there like Tom… he, s The BEST…

On this busy Labor Day Holiday, I had no intentions of leaving the house, let alone going shopping for a new bed, but the universe had something else in mind… my son’s box spring cracked causing the frame to collapse and break. we ran down to Sleep Train in Antioch, it was extremely busy and there were only two men working. Since Juan Flores, store manager, acknowledged us the moment we walked in, we decided to wait. We only had to wait a few minutes. We told him what we needed, a box spring and frame. He took care of us, even helping my husband to find a pillow for his sore neck. Prices were great, service was exceptional. My next bed will definitely be purchased from Sleep Train in Antioch.

I bought my bed with Tom. He gave me great information about each bed and made the process quick and easy. I definitely think I made the right choice coming here. I got a great deal and they even took my old bed for free. It’s literally a one stop shop.

I’ve never had such an easy purchasing experience from a store front before. I walked in needing a mattress badly and was helped right away. The sales associate asked me some basic question and got me suited to the perfect mattress right away, and the price was absolutely unbeatable! She answered every question I had and was very friendly I couldn’t have had a better experience. Even the delivery was fantastic, driver showed up exactly when they were supposed to and hauled away the old mattress no questions asked. all together it was a perfect experience!

I have been searching for several weeks for a new matress. I stopped by Sleep Train and met Alex who was so awesome. She did everything to help me not only find the perfect matress but also gave me a price that was 5% cheaper than one I found at a large retail store. She explained how the warranty works, how to use the bed when you first get it and how to take care of it. She explained that to ensure that you receive the warranty to get a matress pad that protects from any liquids, so I already ordered one and am excited to get my new matress. I was also pleased to know it was made in the USA in a plant that is in the Bay Area. I am a huge supporter of buying American made products as I feel we need to invest in our own Country! So glad I stopped by and met this amazing young lady and found the perfect bed that was within my budget. So Thanks Alex and Sleep Train!

Today we had our first customer service and purchase experience at Sleep Train and it was a joy! From the moment we entered Alex made us feel welcomed, provided several options with a low key sales approach and won us over making the choices and purchases seamless. I highly recommend this location and Alex!

Alex was great! Her low pressure sales approach put me at ease. Ive never bought a new bed before. I really didn’t know what to look for, and had no idea what type of mattress was best for my particular sleeping style. Thanks for working with me to get the best deal on a wonderful bed!

My boyfriend and I were looking into buying a mattress and we are first time mattress buyers. I called sleep train and talked with Jolene. I had about a billion questions and she was super helpful! We went in a few days later and tried out different mattresses, found our fit and purchased a top of the line mattress! We were offered great financing and with help from Jolene we found the perfect bed for us and our dog:) we are really excited for a brand-​new bed! Thanks Jolene:)!!

I really needed a new bed and off I went with my list of stores in hand. I was determined to find a bed that day. I stopped at Sleep Train first and met Juan Dunn the young salesman. I had the most pleasant shopping experience! Not only did I find my «Sterns & Foster» mattress, but I also received a nice discount on the price they advertised, because Juan did my shopping for me! He called all the stores on my list and found one that had the mattress I wanted at a lower price. Sleep Train not only matches the price, they reduce the cost by $ 200 and an additional 5%! Sleeping on my new mattress and loving life…

18 months ago, my wife and I purchased a mattress at this store. We’ve been totally happy with the service and mattress. So when we decided to purchase an additional mattress we went back to Sleep Train.
The two people who assisted us on two different days could not have been better. They went out of their way to find what we needed. And when we ran into some complications, they bent over backwards to work everything out. They are terrific people. We highly recommend this place.

I purchased my first queen sized bed about 2 months ago from here & was kind of talked into getting a firm mattress. After a couple weeks I realized it was way to firm for me, the store Manager Roman offered me a mattress topper FREE for same day delivery to try out for a month before wanting to exchange/​return. I came back & realized I needed the pillow top mattress & Roman worked with me to make sure I was able to get it & have it delivered when it works for me. Great customer service! Would definitely refer family & friends!

Went in on Tuesday afternoon, it was raining so there was no one in the store so I got all the attention :) Jeff was very knowledgeable and helpful. I told him how much I wanted to spend and he directed to me to several choices. He didn’t pressure me or try to get me to buy a more expensive mattress. The delivery team called before their arrival and arrived in the time frame they said. They arrived with a red carpet and booties on their shoes. They were very nice and my dog, who usually barks at everyone, didn’t bark at either of the gentlemen that came in the house. I highly recommend this store and their associates.

Went in to get a firm mattress, left with a clearance model mattress with as is warrantee. Week later my back was hurting me.
Called Sleep Train customer service and worked out a deal to pay re-​stocking fees and delivery in order to get a new mattress that was more firm.
New mattress is here and I couldn’t be happier.
Customer service for Sleep Train is outstanding! Highly recommended.