Shirley’s House Cleaning

I have been using Shirley for quite a few years. Alot of cleaners will start off great and then progressively start spending less time at your house and take shortcuts. Not with Shirley. In fact, I still notice extra effort such as cleaning my refrigerator, windexing my outside patio table or polishing my granite countertops. I just love that! Why not 5 stars? I think it should be mentioned that they are a little rough when it comes to cleaning and have knocked over a candlestick and candle or broke my swiffer mop, or they don’t tell me when my vacuum cleaner bag is full. With that said, they are honest, even put a few pennies found on my kitchen counter, timely, make every appointment without rescheduling (happened only twice that i remember) and Shirley is one of the sweetest persons in the world!

I hired Shirlene Santos, the owner of Shirley’s House Cleaning, to clean my house based on a great review that I read on Unilocal.I asked her if she was licensed, insured, and bonded. She replied that she wasn’t but could provide me with several references. I told her that I was concerned if any of her employees would damage my property. She told me that it only happened once or twice in the past 10 years that she has been in business. I decided to give her a try since her price was the lowest.
When her employees arrived, they asked me if I wanted them to use my cleaning products. I replied, «No.» However, I discovered that they used my cleaning supplies anyway. I let it go, because they did an excellent job cleaning my house until…
The next morning, I discovered a huge hole in the frame of my sliding glass patio door. I contacted Shirlene and told her that her employees damaged my door. She sent her husband, a handyman, to repair my door. He didn’t do a great job, but I was willing to live with it until…
I noticed that he left several scratches on my other glass door as a result of his repair. Why didn’t he protect the adjacent glass panel?
He told me that if I wasn’t happy with the repair, then he would replace my entire patio door. However, neither he or Shirlene have bothered to return any of my phone calls for the past 3 weeks.
Unfortunately, it’s now going to cost me close to $ 1,200 to replace my door. I should have paid the extra $ 100 and hired someone who at least had insurance.

Shirlene does a wonderful job, and I highly recommend her if you are looking for a house cleaner.
She provides a wonderful cleaning service and is trustworthy, reliable, and meticulous in her work. As a client of two years, I have been very pleased with her service. She arrives as scheduled, cleans thoroughly (even taking on jobs that have not been requested) and leaves the house sparkling.