Service King Collision Repair Hickory Hollow

I came in while on my way to Atlanta when something was dangling in my wheel well and hitting my tire. I stopped by to see if there was anything these guys could do. They immediately put a temp fix on my car so I could get back home to fix it. What excellent and kind service! They didn’t even charge me! :)

had usaa get my Yukon fixed there after I hit a deer, it was supposed to get fixed at the service king in Brentwood but they were to packed so they «towed my car up there» it was fixed fast but had black hand prints all over the head liner some white paint on the dash, when I got my truck back it had half a tank missing in gas and 100 more miles on it. when I picked it up, I showed them the hand mark and they said it was unacceptable and I will be receiving a call to get a free detail. two weeks later, no call and they always put me on hold for hours and never pick up when I call.
if you need to get your car fixed here, might as well just run it off a cliff and but a new one. saves you time and all the headaches

Where do I even begin with my experience with this Service King location? I guess let me start at the beginning when my grandfather backed into my van, knocking my tail light out and scratching the side panel.
I called my insurance company and was told that I wouldn’t be out of pocket anything because I wasn’t at fault. I was told I could get my repairs anywhere but the most convenient, all-​in-​one location would be Service King, where I could talk to an insurance rep, rent a car and get my repairs in one location. I thought to myself, «Wow, that is convenient!» so I set up my appt for 5 days later. I didn’t want to wait that long but no big deal, it could’ve been worse.
I was told to call Enterprise a couple days before my appt to make sure they had the vehicle I needed on the lot. I tried calling for 2 days straight with no answer. It just rang off the hook without even having an answering service. I didn’t get to speak to anyone until my appt.
Once at my appt., everyone seemed nice. The insurance guy was there to look over the vehicle. After he was done, he sent me to Enterprise to get a rental while my repairs were being done. They didn’t have the original car that I was covered under but when I told them I had been calling for days with no answer he waived the extra fee. So with keys in hand, I left the office. Several hours later (one hour from closing) I get a phone call saying they were sorry but they forgot to have me sign important paperwork giving them permission to work on my vehicle. Talk about being peeved because the soonest I could make it back would be the next morning! So the next day I go back and sign the necessary paperwork and am told because it is such a minor repair that it should be done in 3 days and they would send me status update texts. Again this seems convenient so I say okay. The next day I get a text saying there was an update and to follow the link provided. When I tried, it led me to a bad website saying «page not found». They never would take me off of the texting list so I received bogus texts until my car was repaired.
Jump to my repair and picking up the car. It took almost a week to fix a broken tail light which is ridiculous. I was told it got hung up in the paint department because the batch they had was old and had to be tossed. Um… okay? I also noticed they left a dent in the side of my vehicle. They tried telling me it wasn’t covered so I had to call a supervisor for my insurance company to get it approved. I also told him how they wouldn’t return phone calls, staff was either non-​existent or went home early and nobody would explain what they did to the vehicle. I was actually given the wrong paperwork for someone else’s repair! The supervisor couldn’t even get in contact with the company! In that time, 2 more people had quit the company because of how terrible things were there, 1 of which was the manager working with my vehicle so I was left in the dark on my SECOND repair yet again! I would NEVER, EVER recommend Service King to anyone… besides maybe my worst enemy.