S. Ghannam, DDS

I went an got seen yesterday morning, filled out some paperwork then got seen, doc poked around a bit gave me xrays and told me I have 4 cavities and I need my wisdom teeth took out he then said he can’t do them that I need to see a oral surgeon got up and left I then look to to assistant and ask well can he at lease do my cavities she said no then I asked if there going to do any thing to help me she said no slammed my folder on the counter as I walk out to leave I get home get on the phone with dentical to help me find an oral surgeon they help me find a place in fairfeild that will help I get an apt and am told I need a referral to be seen to call or go to the dentist I seen this morning so I call an ask for one I’m told they don’t give referrals, so I call back dentical to help me I’m lost at this point and they say that they have to give you a referral and had there supervisor call them so I get a call this morning saying they will send my referrals down to where I have my apt I give them the information wait 3 hours call to make sure they got it and they said they have not received anything so I call back this office to tell them I had spoke with someone this morning that told me they would fax my referral she then very rudely said I have already sent it twice so I then tell her they have not received it and if she can try again please and she then said she’s not sending it again then hangs up I try to call them back and she picks up says nothing and hangs up so I call from a different number she picks up very nicely says sorry for the hold what can I help u with I tell her I don’t appreciate been hung up on I’m not being rude I’m not cursing I just need help she says I already sent it twice I’m not sending it again I then ask if I can go down there to pick it up she says no she already faxed it and said we normally don’t give referrals but will give it to u only so that why we faxed it so I said I can come down with the cops or u can try and fax it again and hung up .so I call the place in fairfeild and tell them what’s going on and if I can possibly been seen without one she then said oh look we finaully got it !!! I would not recommend anyone to this place they put up a good front tell your in there and there all rude can’t believe the way I was spoke to by the receptionist and that’s the one they have answering the phones I even let her no the way I’m being talked to is way bad for business. sorry so long but thought I’d share an all around bad business book

$ 45 for a 3 minute exam. I expected something more thorough. Besides, this was a consultation to determine whether I would bring my business here or not. I guess some people have to charge for everything they do, even if it is just taking a look and providing a quote.
About the quote:
$ 1200 – 1500 over the phone. That got my interest.
$ 1500 directly after the exam.
$ 1650 when it finally made it to paper.
Sorry, but that was not the experience I was after. It was certainly a waste of money, and maybe this review will prompt a reconsideration of office policies for simple consultations such as this.
May be a great dentist. I’ll never know for sure.

Had root planing done here, and have had it done many times at many different dentists. Dr. Ghannam is great. He is considerate and professional. His office staff is also top notch, very friendly and sensitive. My wife went first and convinced me to change, and I am glad I did.

I brought my 7 year old son to see Dr. Ghannam after he became ‘too old’ for our insurance to cover him under a pediatric dentist. They wanted me to wait in their lobby while he went back with their staff. Though I can’t speak on Dr. Ghannam’s dentistry, I will say that safe parenting takes priority. We do not allow our children behind closed doors with strangers. Since our ‘policies’ were incompatible, we respectfully declined service. This practice may be great for adults, but not ‘family friendly’.

My Dad has used Dr. Ghannam as his dentist for two years, whenever he is in the Bay area. Says he is a very professional, knowledgeable, friendly Dentist with fair and reasonable fees.
He even drives all the way to Antioch from San Francisco to see Dr. Ghannam and he highly recommends him!