Purely Clean Pool Service

The owner of this company (Ross Gonzales) is very unprofessional and rude. I have used them in the past for pool service and all they are good for is dumping chemicals and leaving. I had a leak in my pool back in March of 2014 the light niche conduit was rotted and water was leaking out. Ross outsourced the job to a person named Arturo who is not qualified to repair a swimming pool and they sealed the area behind the light can with sealant and epoxy putty. They were not able to finish the job because they could not find a proper size ring to go around the light so I ended up calling another person to finish the job. Arturo was supposed to repair two minor cracks in my pool which was not done properly they used vinyl liner patches to repair fiberglass cracks which has failed. I new crack formed in my pool on September 15 2015 and I tried to call Purely clean pool service to get the number of the contractor who helped complete the last repair on my pool (Steve Rico) and Ross refused to give me the number. Ross gave me a long speech over the phone how a pool is a good investment and how he bought an house with a pool a few months ago. Only reason I can think why he refused to give me the number is because Purely clean pool service is losing money and customers and Ross Gonzales is so bitter and pissed off he takes it out on his potential customers and other businesses.

If you remember the feeling of being called out of class to the principal’s office… then you will enjoy your experience with Purely Clean Pool Service.
Their «service» is to come over and do the BARE MINIMUM of what might be required from a pool service company (i.e. dumping chemicals and leaving). After this, they knock on your back door (usually the owner, Ross) and tell you, «can you come over here… i need to show you that you haven’t been brushing your pool properly, see this? ok good, looks like your have good form with that, now have a look at your dirty filters… see these? ok so you need to keep those in better shape ok?»
Felt like I was in the principal’s office or something. Or, better yet, like a mechanic coming out to give you a bill and then proceed to tell you how you can fix the transmission on your own… you know… cause it’s looking a little worn.
Now, I use Star Bright Pool & Spa Care (yes, I will make a plug for them). When their technician shows up… he adds chemicals, brushes, vacuums, scoops & maintains the filter and pump. He’s knocked on our back door before to ask me for tools. What a good guy.
If you want to pay a service and still have to do your own work that should be covered by the purchased service… then choose Purely Clean Pool Service.

We have been customers in bay point for 4 yrs. the first 2 were great. And it’s only $ 50 per month for chemicals upkeep only.
Then the last 1 ½ the have a new guy servicing our home. Sometimes he shows up sometimes he doesn’t. The majority of the time he doesn’t even chlorinate our pool! And I know because twice a month the day they are supposed to Service is I take a sample to Leslie pools to get the water checked out. More often than not there is no chlorine in it. The always tell me it’s because of phosphates but Leslie’s says otherwise! I have to add tablets myself in the summer to keep it from turning green.
The owner is also very unprofessional. If you attempt to let them know there’s an issue it can never be something they did.
I don’t suggest you use them. Spend the extra $ 15 a month and get your money’s worth.

This company gets the star for Israel (the pool service guy).
Being first time home buyers (and pool buyers!), we decided that we needed to retain a pool service to handle all aspects of the pool. After all we have never had a pool in the backyard. Within 2 days of moving in we had obtained 2 estimates/​information for services. We chose Purely Clean Pool Service because we felt Ross (owner) was an honest man and would get us set up with exactly what we needed, etc…
After beginning service, we were talked into a refurbished Hayward filter. The only problem was, once he took the previous smaller, but functional filter off, he was still missing a part so we were left without the filter for a couple weeks. $ 500 CASH ONLY
Manual Vacuum Package and skimmer basket — $ 150 (We had a Hayward Phantom). We never planned on US cleaning the pool. We wanted a company for that…
2 months of chemicals — $ 120
AFTER two months of our pool being DISGUSTING (def not swimable), I ask Israel about draining the pool. Ross immediately came over and told me that he had no idea our pool looked like this. WTH ??? Ross said he would have Israel drain the pool and pressure wash it (this was after trying to «let me borrow his equipment») WTF — you do it, you get paid. — $ 50 CASH ONLY + our water bill ($ 800) + tip for Israel $ 110.
After 3.5 weeks of waiting for our solar blanket, Ross calls to let me know that the cost of the solar blanket would be the same as Leslie’s. OK, AND??? It is now 1 month after the pool has been drain/​refilled and is dirty again, because all this company wants to do is add chemicals. FIRED — SERVICES DISENGAGED. Final Bill, Chemicals — $ 85 (includes water conditioner for when the pool was drained).
This company got just over $ 1,000 + $ 800 water bill in 3 months and the only time we had a «purely clean pool» was the 2 weeks after it was drained and refilled.
We have engaged the full-​service plan from Star Bright Pool Service — and guess what — after just one service, we have a very clean pool. We can’t wait to see them every week! Do yourself a favor and SKIP THIS COMPANY!

Fantastic company and great communication between customer and owner. Pool has never looked so good.

So my wife used them when we first moved in and periodically since and he has always given first class service. They make a point to try and save on cost by always having us trouble shoot and I can say I trust them because more times than not he has had no reason to come out after trouble shooting.
Thank you guys for the honest service,
Chris & Brandi Schneider

I would not recommend this company. I had them clean my filter once and the next day found my pool half empty with the pressure gauge of the filter open and spilling water out. The pump motor burned out and I had to replace it. The water refill cost me about $ 600. When I complained to the pool company, they told me they had nothing to do with it. I stuck with them despite this incident, because their chemical service was so cheap. After they switched to liquid chlorine and tablets from chlorine gas, algae began to cover the pool surfaces. When I asked about this, I was told I needed to brush the surfaces to get it off. My new pool man used an algicide treatment which cleared things up right away. He also pointed out a few basic pool repairs which this company never even noticed or brought to my attention. The last straw was when the pump stopped working. They told me to call the company who had installed it, and that they were too busy to take a look. It turned out to be a simple O ring which needed replacement. After I cancelled the service, these guys came back to claim their chlorine basket without telling me and removed the chlorine tablets from the pool, leaving them on the concrete by the pool. The pool then turned green and required a special shock treatment.

I just moved into a new home and I have been trying to figure why my pool sweeper was not workinging properply. I call several pool services and they all wanted to charge a service call. My last call was Purely Clean Service and the guy I spoke to was very helpfull he advice what steps to take and to see if it works and if I was still having the problem he’ll come and diagnose the system. Well my pool sweeper works perfect now thanks to Purely Clean Pool advice.
Thanks
Albert

I sent an email to the company through their web page describing my problem and had a response the very next day from the owner. He is a very nice guy and has been the most honest and professional in his field that I have come across. He was out to my home evaluated my pool and my equipment and gave me a lot of helpful tips, suggestions, and recommendations on what to do to keep my pool healthy clean. He also treated the pool, to me it was looking horrible, but with in a few hours it was already looking ten times better then from when he arrived. I will definitely continue recommending his company to all my friends.
This is definitely my number one company to go to no doubt about it.