Old Navy

The store was meesy/​disorganized. Literally things are hanging off he racks, on the floor and laid across tables of semi folded clothes. Sizes are not in order. Some are on size of the table, and some on a mother side or completely different table.
Cashier was flustered when dealing with a difficult customer. DI felt really bad for her because she clearly wasn’t equipped to handled the crazy lady and had to have a manager step in… Which made her step away from the register causing the line to wait… I waited 20 mins for a $ 12 shirt.
One star to the manager who kept her cool. Other than that, won’t be back.

Love this store. A bit of a mess sometimes when there are sales, like all Old Navy’s, but I love the staff and you can get great deals!!!

I went shopping with my husband at old Navy. It was one week before Christmas. The lines were extremely long and I wondered why they didn’t have more registers open to assist customers. The store was busy, especially in the dressing room where a group of 5 employees were huddled in a corner complaining out loud about work and personal issues. They hardly noticed us. When my husband exited the dressing room, one of the distracted employees approached him and rudely blurted out «is that all you got? My husband answer excuse me. She blurted out «where’s the clothes you took in. He answered this is it, he had two pairs of pants. The dressing room was full of clothes from prior customers. She was so rude my husband said he found a couple pair of pants but he was no way buying them at that store. EXTREMELY unprofessional, rude and insulting.

I love this store! They have great selection for kids, not a fan for women’s and men’s.
I always buy here for my kids, their clothes has a good quality, no doubt! I like their socks, pajamas, top, pants, active wear, jeans, sweaters and jackets.
The store is very organized by section; men, women, boys, girls and even baby/​toddler boys & girls.
They have great prices, and from time to time they’re offering coupons, that will save you some bucks $$
The staff faces always change here, but all of them were nice.
You also find plenty of parking spots.

Last visit we waited in line for over 10 minutes. I was the first person in line and did not get wrung up as I decided to walk out. There was only one (1) cashier and no other employees offered to help even though they were seen chatting it up folding clothes. They may be cheap, but not convenient.

I would give this place thumbs down if I could. It’s so run down and such a mess inside. No one working the floor. No one working the fitting room. Piles and piles of clothing all over the floor and don’t even get me started on the fitting rooms. There were pile of clothes waist high in 4 outta 10 stalls in the fitting room. The line was long. The girls at the counter were nice but not in ANY sort of hurry like they had alllll day to kill. The management had to of changed or something because This place sucks!

It’s hit or miss in here, they do have tons of sizes, but the clothes aren’t that great. But they are really cheap!
They do have really good deals on stuff throughout the year & for every season. Look out for the annoying commercials to see what’s new here, and they also have the same stuff as they do on their website, which I love!
Their sale & clearance sections have a lot of good deals, be sure to check there first!

It’s time for that update!
‘Tis the season of overworked employees who have to deal with shitty customers. So on that note, I give anyone who works retail a gigantic pass. However, I still have my comments.
Cons:
x Customer Service.
(Again, giving a gigantic pass for it being the holiday season). There was only 1 cashier working when I went to buy my cute coat and there was a giant line of about 8 people. The lines are kind of small at Old Navy so when you even get more than 4 people waiting it looks like a huge line. Other employees walked up to the row of cashiers and did busy body work. It was work they obviously had to get done, but to the people waiting in line we were praying that that person was going to be the one to help us. Nope. Finally after about 10 minutes of waiting a second person stepped in to help. I assumed they were a bit understaffed, but I guess I have high standards on waiting times in lines. I blame Safeway for that.
x Selection of Clothes.
This is the smallest Old Navy location I’ve ever been into. I still recommend going to the one in Concord since it’s like a warehouse or to the one in Fairfield because they both have a wide selection, they go up higher in sizes (this is great if you’re plus-​sized like myself), and a wider array of clothes to choose from. Both locations are better than shopping online. This Old Navy location is also more expensive than other places (namely Fairfield). Everything is about $ 2-​$ 3 more than anywhere else.
Their clearance selection is like walking into a hazard zone most days. Nothing is correctly placed in the right size selection. There are limited clearance sizes for anything a size Large and above and a giant section for anyone who is Medium and below. It’s frustrating and confusing. This section is usually the messiest with clothes on the floor, falling off hangers, shoes not selling themselves by being in a mess on the floor. I can imagine it being taxing to continually clean up and re-​organize, but I can imagine it doing wonders in being able to sell.
x Jewelry.
They finally have a tiny jewelry section. The selection is nice. It’s expensive. More expensive than Claire’s and Forever21 combined. The quality is decent for an Old Navy location and they’ve been able to keep up on trends since each earring section is coded by trend and color. It’s cute and would make for a great stocking stuffer.

I love coming here! I don’t come here alot but when I do I always have a great experience!
Great deals and great customer service. Needed help today and found what I was looking for in a jiffy! The guy (sorry I didn’t catch his name), went above and beyond for me. I needed a smaller size pair of skinny jeans for my son and there wasn’t any left in this particular color he wanted. Clerk went and checked up above under the banners, no luck. He then went to the back and cane back out with the «gold»!! Yay! Thank you so much!
I see alot of the same faces here most of the time, kinda refreshing :)

This store has consistently been clean and I’ve been greeted each time I’ve stopped in.
However, the customer service ends there. The last time I happened to be in the area and was looking for a certain item they carried I was treated less than nicely. I don’t know if the girl was having a bad day or what, but she seemed AWFULLY put out clarifying the return policy. She was downright rude and I don’t know why.
This location often sells out of items quickly and their clearance is always a mess. When they have items that are laid out instead of hung on racks it’s always a bit of a chaos aesthetically. I’ve encountered an item marked ‘clearance’ only to find out it’s really full price and the cashiers aren’t pleased that I notice a rather large price change (I don’t intend to pay $ 24.99 on a sweater that was clearance priced 7.99).
I’ve also noticed the quality of clothing has gone down – the fabric is cheaper and anything cotton is a lot sheerer. However, the prices have slowly inched up. I can tell by the price tags – the labels are different. I understand in this market everything is going up, but some of the prices here are outrageous for the quality of garment. I remember when going to Old Navy was just as good as a Gap item, but much cheaper. The children/​toddler section has decreased in size as well.
The female manager I’ve seen here seems like she is ready to go postal. If she were a little nicer I might actually feel sorry for her.
The bathroom is a nightmare. Definitely not sanitary.