McDonald’s

It’s a MCD’s for crissake. It is what it is as blowy and sucky as that may be. Get your stuff and move on basically. Beyond that the place is highly mediocre

Absolutely positively the worst McDonald’s in the nation. Cannot take a simple order process it through the drive-​through let alone come in and complain and get the exact same mistake at the counter by the manager. Very mismanaged and should be close down. Franchise should be sold to somebody who takes pride in ownership and can give customers what they’re paying for. Check out Isabel when you’re there because when she screws up she thinks it’s funny and will laugh in your face. Contacted corporate and they really don’t care why because their McDonald’s. Since McDonald’s and Antioch town will not do anything about this everyone should just go to Burger King across the street or Kentucky fried chicken or Taco Bell all available on that corner. Boycotting this restaurant will get us what we deserve in Antioch. Close this place down.

We go to MickyD’s because they are fast and consistent. This Antioch location failed on both counts. Soggy hash browns and a 10 minute wait inside is unacceptable. This place needs a McDonald’s corporate intervention.

Drive thru was packed for 1:15 Saturday lunch. I have the baby with me, so drive thru it is. I waited a while. Not sure how long but it wasn’t as long as last visit. The fries were hot and fresh. The Big Mac was just ok. The Coke was Coke.
I still think the double drive thru was a terrible idea for this location. It doesn’t move the line quicker. If anything, it slows it down. Especially since they have to verify your order at the window in case you aren’t in the correct spot in line.
I complain about this drive thru but still find myself here because other drive thrus in Antioch have terrible food, in my opinion. McDonald’s isn’t very good, but do you ever see anyone at Burger King or KFC? I’ve been tempted to leave the McDonald’s line and get KFC, but do I ever follow through? Hell no. Their spicy wings almost killed me.

After years of generally sub-​standard service, I’m finally getting around to writing this after this morning’s incident (a little after 6am local time). I’m not just an angry and disappointed customer, I’m a former McD employee (different store, different state, different decade) who was actually proud of my job and how well I did it. I worked all shifts and positions in the store over six years, including as a shift manager.
Back to this morning: the young woman working drive-​thru came on the speaker with a monotone «Can I help you?» No greeting, no intonation in her voice of being pleased to help someone. When I finally got to the window (slow, slow service as others have indicated), she gave me the total in a monotone voice. No smile. Just stuck out her hand. I handed her my exact change, and, unsuprisingly, didn’t receive a «Thank you.» Rather, it was as if I was inconveniencing her. (Oh, while waiting to get to the window, I noticed her drinking her own coffee at the register… this was a BIG NO-​NO and a health code violation when I worked. Maybe it is, maybe it isn’t these days, but your server shouldn’t be eating/​drinking at the same time they’re working with customers, IMO.)
So I pull ahead to the next window — at least the woman working there smiled as she handed me my order (although they forgot the receipt — another no-​no). I called the manager to let her know what had happened on this visit, and she promised to speak to the first employee. Whether that happens… I can only guess.
A few weeks ago, on a busy Saturday morning, I chose to come inside to order instead of waiting in the backed-​up double drive-​thru lines. After noticing people were waiting quite a while for food after placing their orders, I mentioned to the shift manager, «Just wanted to let you know that you have a huge backup in drive-​thru also, and you might want to make sure they drop (cook) more food.» The manager snipped something at me, can’t remember exactly, but it was more of an attitude of, «Whatever, I don’t need your input.» Okaaayyy… just trying to help. After waiting over 5 minutes for my breakfast sandwich, I was finally able to leave. I saw vehicles in the DT line that were there when I went in, so they were just as slow.
People always give working fast-​food a bad rap. Honestly, people, it is one of the BEST jobs a high-​schooler can have. TRAINED PROPERLY, it teaches you customer service. It teaches you how to deal with difficult people. It teaches you efficiency. You learn money-​handling skills (how to count back properly, etc.) A job is what you make of it, and I try to impress this on my children. Go into a job with a lousy attitude, and the job is lousy. Go into a job with a great attitude, and you can have a lot of fun even if the work isn’t that great. Entry-​level, minimum wage jobs are meant to be a stepping stone, not a career. Take advantage of the opportunity you have while working here — learn those skills, become a great provider of customer service, and you will go far in life when you take those valuable skills on to the next job, and the next one after that.
Part of the problem at this store has always been management — I’ve been brushed off and been rude to by management, and that carries over to the employees. I think Training, of both management and employees, is a big issue.
Another issue with this store is it’s location/​setup. It simply isn’t set up to handle the volume of traffic it receives, which contributes to many of the issues. They made some improvements with the recent remodel, but overall it still is just plain awkward. The interior layout is odd, and I can only imagine trying to work the DT delivery window with that wierd configuration with the coffee/​latte station setup.
Will I stop here again? Likely, if there’s no line in DT. But it certainly isn’t my first choice of fast-​food in Antioch these days, and if there are more than 3 cars in DT, I skip it completely.

The slowest McDonald’s ever. Honestly it’s like waiting for paint to dry, it is so painful waiting here. Their double drive thru is a great idea but they cannot come close to handle the customer traffic. If you are in line for a drink or a burger, you are better off going across the street to Burger King or Taco Bell. Hell, you are better off going to KFC. Coronel Sanders is dead and he can work faster than these people. It’s an absolute joke. I recommend you stay clear of this place.

This is the worst McDonald’s I’ve ever been at. Service is so slow especially the drive thru. If you are in a hurry do not go here.

Ordered breakfast from them the person at the window had a really bad attitude
I asked a side of bacon (4) piece they gave me two, i asked for a large drink they gave me a small, asked for jam, salt pepper they didnt give it to me they also took a bite off my sausage, there was a clear strange sticky residue on my bacon and same strange residue at the top of my drink
I wasnt rude at all… Will not be going back to any place where expensive fast food gets tampered with because someone at the window is having a bad day

First of all, I truly hate McDonalds but I have kids so let’s face it, sometimes I end up there.
I have NEVER been through their drive rough in less than 7 minutes. I mean not once in three years. It is the SLOWEST.
A family member often gives my kids the coupon books they sell for Easter and Halloween, which are not accepted at this location.
Even if people like McDonalds, I would never recommend this location.

Consistently the slowest McDonalds drive-​through I’ve ever been to and I travel for a living and have been to McDonalds all over the country. The line is always huge and the last 4 times I’ve been here I’ve been asked to pull over in the parking lot and wait for someone to bring out my meal. A sausage McMuffin with hash browns. They have to ask me to pull over and wait for one of their simplest breakfast sandwiches. FOUR times in a row! I hope the manager can get this under control because I come to McDonalds for speed not good food. If they can’t do that then I’ll go somewhere else.
Update 6÷01÷2014: The drive through appears to have gotten better. I have not been asked to pull over in quite some time.

love mc donald’s, but this one needs help. staff poorly trained,

Standard McDonald ‘s. nothing special to report. Staff is fine and they are quick at filling orders.

I used to work at this McDonalds, but when it was at its old location across from the post office. Yes, I know I’m old, let’s move on.
There are many reasons not to like this place, some of which I’ll state here. First of all, they are decidedly anti-​youth. This of course, doesn’t stop teenagers and pre-​teens from hanging out in and around the restaurant, so the vibe can be pretty ugly.
Next up, the management was (and possibly still is) awful. I remember one faithful evening, I had to clean up a bunch of broken eggs that were frozen to the bottom of the walk-​in freezer. I later learned that they were there, because there was a brief egg fight between managers. They also hated the fact that my father had custody of my brother and I every other weekend.
And let’s end things on the note that McDonald’s food sucks. Bring back the Hardee’s that used to be on this site.