MainStream Carpet Cleaning

I was in the process of getting a new roommate and needed to get the carpets cleaned. I was referred through a family friend and couldn’t be more than happy. I have a puppy and there were a few set in noticeable stains in the main room and I was pleasantly surprised they were able to get them out especially in my room! The pet treatment is a must! When I returned home my apartment smelled so great you would never know what was there before. Thank you!!!

Terrible company. Terrible staff. Terrible customer service. Set an appointment between 2 – 5 and waited and waited and waited. Called at 5pm and they said they were late and would be there at 7pm. Still no show at 7pm! Never showed! Tried calling and emailing multiple times… No response!!!

The star is for one of the technicians – the one who actually did the work – who was nice and professional. Otherwise, I’d give them zero stars if possible. I also fell for the Living Social deal. They came during their window, then told me it would be $ 285 on top of my voucher cost for a shampoo. I called the owner and he basically said tough, but let me talk to the tech. If I wasn’t having a birthday party here tomorrow, I’d have sent them away, and eaten the $ 45 I paid for the voucher and sent them away. Negotiated them down by more than $ 100, and they offered a «free» steam cleaning within 6 months. Then the negotiating tech left the 2^nd guy to go somewhere else. He was nice, but DUMPED his dirty water all over my driveway when he was done. WTF. I’ve never seen anything like that before. Don’t buy the voucher and stay away from these guys!!!
Update: three days later and the carpet in my front room is still slightly damp and now smells like it’s starting to grow MOLD. I’ll be calling the owner on Monday. This is unacceptable.

Terrible. This is a scam. Got a coupon on Living social. First thing they did was tell me that the coupon was only good for steam. If I wanted cleaning then it would cost 196.00! I declined and they were in and out in 20 minutes. They could not leave fast enough. Left the carpets wet and dirty. Worthless. I would have been better off leaving it dirty.

Called to reserve a time and was able to make an appointment within the week. They arrived on time at the beginning of their two hour window. I am currently remodeling and had my heavy bed still in the middle and the individual was able too help me move my bed out of the room. Worked super fast but was also able to get the carpets very clean. They are 20 years old so not expecting a miracle but carpet looks great! Thanks!

Billl did a great job on my apartment today. He was very knowledgable and very professional. After reading the reviews here, it didn’t seem like the same company that everyone was complaining about. I will be using this company again in the future.

I too have been duped, the Living Social vouchers should be a dead give away. I’ve tried repeated times, called over 10 times and left over 6 messages and never reached one living soul. No call backs nothing.
In fact I want to leave a Unilocal for Living social as they doent seem to care as long as the money is coming in, sad really and yet they continue to run this deal on going. WARNING TO ALL, DO NOT BUY THIS VOUCHER DEAL FROM LIVING SOCIAL!

I bought a $ 45 voucher from living social because I wanted my carpet cleaned before I move out of my apartment. I got the surprise of my life when they said that the voucher was not enough to get it really clean looking. I had to pay an extra $ 100 for it to be shampooed. Even with all that, my carpet still looked horrible! My heart really sank. The carpet was still so dirty and the guy said that if he tried to clean it more, he’s gonna be there all day. What a rip off! I wish I just left the carpet that way and let the apartment deal with it. I strongly DO NOT recommend these cheaters. Never buy a voucher and DO NOT hire these guys. Their services are not worth your hard-​earned money.

Bill came to me on a last minute call and did an AMAZING job! My carpet looks WONDERFUL! I had no clue it could look this good! He also did my ottoman which looks great too. Smells amazing too. He really bent over backwards for me because I’m an upstairs apartment and there was no spicket and access was too far away so we ran into some complications and instead of just calling it quits, he worked really hard to find a solution. I will definitely be using him again in the future! Thanks Bill!

I called them, scheduled, they didn’t come on the day and postponed to next week, later when they are here, gave reasons like they don’t have water tanker implanted inside their van and they expecting the water source to be available at home outside.
Wasted my time twice, ended up nothing. Not recommended.

Not impressed. They were not professional and left a mess in my apartment complex.
I purchased a Living Social deal for them to clean the carpets in my two bedroom apartment. They arrived past their time window. Both individuals asked to use my bathroom as soon as they arrived. They didn’t even try to clean under furniture until I asked them to (and still didn’t do a good job). And finally, they left puddles of water in our laundry room and didn’t put back equipment that they moved to access the water supply.
I have had my carpets cleaned before and I know what to expect from carpet cleaners. Mainstream Carpet Cleaners did none of it. I would not recommend this company to any of my friends for their lack of professionalism and their lackluster performance.

They came and did a great job cleaning our carpets before we moved. Would highly recommend them to all my friends and family

They do an amazing job at cleaning the carpet. Got all the pet stains and stains caused by heavy traffic. You would have never guessed we had pets and young children. I would highly recommend mainstream to anyone.

Bought carpet cleaning deal from living social and you get what you pay for. Carpets were still very dirty when they were done and Stanley Steemer did a much better job. The cleaning techs were nice but quality of work was poor.
Erik, I left a message for you to discuss and fix and never heard back. Poor quality, poor customer service, wasted money. We had Stanley Steemer come out and clean again and carpets turned out great.

I purchased this deal on Living Social for $ 45. It was fairly easy to schedule an appointment and I was able to get one within a few days of calling in. They quoted me a 2 hour window (11 – 1).
I sat in an empty condo waiting for them to arrive and by 12:15 and still no show, I finally reached someone at the main office. He told me that the cleaner would call me shortly with an ETA. As promised, he called and said he’d be there within the hour … I wish he’d just said — I’ll be there in 50 — 60 minutes so at least I could have run out to grab a bite to eat. So I continued to sit alone, on the floor in a completely empty condo with no wifi and just my cell phone to entertain me. Thank God for smart phones.
When the cleaner arrived, he took one look at my complex and was already shaking his head. He mentioned that he’d been at this location before but some of the units are too far from his truck and the hoses aren’t long enough. As it turns out we were able to rig something up and given my first floor location next to a water source and a set of stairs, he had just enough hose to do a cleaning for me — but it was tight and awkward. I helped him pull all this cables up the stairs, through multiple hallways and into my condo and that took 2x a long as the carpet cleaning itself.
Bill the cleaner was nice and professional and fast. He was friendly and got the job done quickly — but can’t give this top rating when they were so late AND when they didn’t have better logistical planning. I could have just as easily walked away from my 2 hour wait with carpets that remained dirty.

Jared and Billy just left my house. They cleaned our entire house in under one hour, they were polite, quick and efficient. These are the guys you want to call when you need your carpets cleaned. No chemicals, no smelly stuff, just natural and clean.
Jared was on time, very professional and a pleasure to work with. Thank you I am very happy to have my clean carpets for my guests tomorrow and for the holidays!
Victoria Buckmann

I’ve found out about them through Living social deal of hot water carpet cleaning $ 45 ($ 160 value) but should have purchased deep carpet cleaning… the cost of learning this was $ 100.
I was sold by the idea that only their special solution would clean the spot stains on my carpets. Paid $ 50 extra for each room and they didn’t get the $ 25 hallway for me. My out of pocket for their service was $ 145. I should have made my homework at Unilocal.Upsale left me with $ 100 less in my wallet.
They aren’t good with schedule, leave some room before the appointment time, they can come early as an hour.
Friendly carpet cleaners; good salesman! They were in and out within an hour (half hour for the set-​up). Must be the easiest money they make with these deals that bring them from Antioch to San Francisco.

We recently bought a new house and we wanted the carpets cleaned before we moved in. I’m pretty sure they haven’t been cleaned… ever!
I found a living social deal that was too good to pass up. I called and left a message to schedule and received a call back that afternoon. They were able to come on the exact day I needed.
Jared and Bill showed up on time and did a fabulous job cleaning the carpets and they were able to remove stains that were pretty disgusting. Thank you!

I got the Living Social deal and knew that I would need more than what the deal provided. My carpet was really dirty, with two kids, and it needed a deeper cleaning.
So I got the upsell and I am happy I did. The results were fantastic. Plus they were on time and fast to boot! Could not ask for a better experience.

My first Living Social deal that was too good to be true. After calling 4 times to even get them scheduled (apparently East-​Bay-​based they aren’t too flexible about working in the city). I get a lot of folks in the bay are a little snobby about which bridge (s) they are willing to cross but just don’t offer service you’re not willing to provide. They were clearly advertised for «San Francisco» on Living Social.
It was a hassle to move all the furniture ourselves (isn’t that the whole reason you pay a professional to do this instead of rent a machine yourself)? But you get what you pay for huh?
They called us at 9 am on the day they were to provide service to see if they could come at 9:30 instead of our scheduled time of 12. They were «in the city» and their two other customers «weren’t home». We told them that doesn’t work with our schedule; we asked to keep our 12 o’clock appointment. They call at 11 to say they are stuck in traffic in the East Bay and they do not arrive back in SF until after 2 pm. I think a three hour delay in traffic would have made the news but I suspect they went to do another job they didn’t have time for. Clearly they held no regard for our scheduled appointment.
The carpets seems clean enough but for all the hassle of moving our own furniture and the drama with scheduling it was not worth the savings. Sears cost about $ 50 more the last time we did this and not only were they way more professional they moved all the furniture and replaced it.