Macy’s

I tried calling first but couldnt get through to anyone so I went to exchange a pair of sunglasses I received for Valentines day that my boyfriend picked up at a sunglass hut. These sunglasses are discontinued and only 2 stores in the bay area still had them one of them being Macys Sunglass hut in antioch. There was no one at the sunglass counter so I went to the counter over where 2 sales associates were working. I stood in line for over 10 minutes and 1 of the sales associated kept helping customers that had just walked up and completely ignored me and the other associate was helping a customer and never acknowledged me. Not even a «we will be right with you». I finally interrupted them and asked if someone could help me and they told me to wait they were with customers. I asked for a manager and one of them put in the call. The associate that kept taking other customers finally decided to help me. I tried to exchange the glasses and she told me they couldnt do it because they werent a sunglass hut. I asked for a manager again and she called the manager and explained the situation and then hung up without asking the manager to come over. I asked for the manager 2 more times before she finally got her over. At this point I was extremely frustrated but the Manager (Terry) explained that they were not affiliated with the Sunglass hut and that they buy inventory from them but she would put the glasses aside for me so that no one else bought them and talk to her supervisor when he was back in the store. She was very helpful and I appreciate her working with me and setting these rare sunglasses aside for me. We will see how it turns out but I hope they have a talk with their associates about their customer service skills.

I had ordered online a fancy cocktail top and paid for it with my AmericanExpress card for the website said that my Macy’s card was invalid. (?) After receiving the top in the mail, I noticed it had on the sales tag a ‘lower’ price of an additional $ 10! Needless to say, I was not happy. My husband and I went to Macy’s before dinner, and it turned out to be a very pleasant experience thanks to Merlyn at the watch counter. She not only took charge of the situation, but looked into my card not working. Goes to show that when you don’t use it, you lose it! So, she had me open a new account which even saved me more money on this top! A big shout out to Merlyn for her excellent customer service and wonderful smile!

My sister and brother-​in-​law bought me a pair of ill-​fitting True Religion «Runway Jeggings» (sheesh, even the name the denim deviants assigned to the pair worried me) for Christmas. And when I say ill-​fitting, I mean I was absolutely disturbed by the looseness ’round the waist combined with the way that my calves were being strangled. I had to return them, I had to free myself and my poor suffocating limbs from the pain and shame. After leaving the neighboring 24 Hour Fitness on a chilly Sunday morning, I started to wonder if I should just venture to this Macy’s so that I could snatch up that store credit and find something I actually wanted to wear. To be honest, this area is pretty economically depressed (though I can never tell when I’m inside that 24… Those treadmills are newer than an infant’s earlobes) which has always deterred me from even glancing at the so-​called «mall» this Macy’s belongs to.
Anyway, I decided the opportunity was too convenient to miss out on. I strolled on in and had a mild heart attack when I saw the line but quickly downgraded to minor heart palpitations within a few minutes; another employee joined in on the other register to help and conditions improved. Once it was my turn, I was expecting to be faced with a worn-​down and irritated employee who was considering a violent act against the next customer she encountered or staging some type of brutal revolt on the grounds. Instead, I met Marina, a sweet gal who helped me with my return, loaded up the handy dandy store credit thingamajig and sent me on my way.
I hadn’t planned on looking around at all (because, as I mentioned, I was already pretty sure this Macy’s didn’t have much going for it), but I decided to check out a rack of Levi’s that was right next to the counter. They seemed to only have size 30, 31, 32, etc. When another employee in the area by the name of Art (yes, I ask for names because yes, I’mma shout you out!) saw me scrounging, squatting and pretty much climbing all over the merch’, he asked what size I was looking for. Even though a lady never tells, I gave in and let him join my search party. When I say that Art was my ride or die for the next 20 minutes, I am not exaggerating. I’m talking 10 minutes later, this man was running up to me breathless with a pair of jeans in my size in his hand. «Plus, they’re just so soft!» Art pointed out. And they were. And I bought them. And it’s all because of Art and Marina.

Went here a couple days ago to return an item in cosmetics. There was only one person in line but the employee was clearly taking their time. After waiting about 10 minutes I realized it was another employee and they weren’t even returning something they were just talking to each other. When it was finally my turn the employee rudely greeted me.
I had to sign for return and this dumb it is kept rejecting my signature because it «wasn’t legible» and supposedly you really have to sign it…
No one in my 26 years of life have ever told me to re-​sign a piece of paper because my signature isn’t legible. She was clearly being difficult for no reason other than to try and act like she had some kind of power over authority over me.
I hate Macy’s in general for this very reason… Their main focus has not been customer service for a long time in this Macy’s in particular sucks ass and they should close it.

Mac customer service is horrible! I have spent hundreds of dollars here and deserve as a customer to be acknowledged. MAC has a program were you turn your makeup product containers in for a free lipstick. But because I had to cut mine open to get my product out they wouldn’t accept it
A $ 40 container that I still had the receipt for. SHADY CUSTOMER SERVICE. I WILL NEVER SHOP HERE OR MACY AGAIN! Great way to loose a loyal customer!

This store is a bit small but well stocked. It was clean and almost every associate greeted me with a smile. I was searching for a pair of casual business shoes and the associate at the men’s shoe department was very friendly and helpful. Usually Macy’s has very poor customer service, from my past experiences at Macy’s Union Square in San Francisco. The service I got from this store last Wednesday 10/​21/​2015 at night was superb and deserves 5 stars.

Last Saturday we was looking for a gift to give a good friend of us. We went to Macy’s Summerville town center, to check, based on reviews here I wasn’t expecting nothing good, but surprisingly we found a lot options here with a really good prices. The service was friendly and politely. Recommend this place for all

Nice enough staff but this store is a mess and very cluttered. The displays in the men’s section are all torn through and unorganized. There has to be someone who’s job it is to straighten this stuff right? When I finally found a shirt I was looking for it was all dusty on one side. Maybe their cleaning plan is to have every customer take a little dirt and dust home with them.

This is a pretty average Macy’s, the cutest stuff is always in larger sizes, or size zero. No much in between, and the selection isn’t as large as Stoneridge or Sun Valley. But its cool for basic stuff & has a little bit of everything.
Thr employees are cool, and they do have good sales sometimes, you just have to look out for them in the ads!

Worst service ever!!! I walked up to Mac and both girls were doing their own make up completely ignored me!, Rude! So I stood there for a few moments, they both walked behind the counter and starred chatted about personal business continued putting on more make up then looked at me and said do you need something. REALLY!!! I told her I wanted to try on a lipstick and she told me they did not have it in stock for me to try on lol I just left so irritated I had to write a review…

I’ve been to several macys just like the majority of the comments but for me the customer service is awesome especially when one of their employees by the name Naomi makes sure I leave satisfied. Whether it’s ordering it or searching for it always goes out of her way. Love this macys. FYI other stores might have more items but customer service is worthless

Simran was so friendly and helpful in the men’s department. I haven’t been to this location in years but I will be back

The only place I can find jeans that actually fit me. Try to avoid walking by the cologne or the ladies will flock to sell you cologne. This store is specifically targeting women. Men only has a 4^th of the building.
1^st Floor-​ladies, cologne, make-​up, shoes, jewelry, and purses.
2^nd floor– escalator up, in front of you men’s clothes, turn right it’s blessings, turn left it’s kitchen (utensils, pots, and pans) and if you keep going In circle it’s kids.
Prices aren’t bad

I have to agree with others comments on this Macy’s. I have gone to Macy’s from NY to Newport to Seattle and this place is far from what I expect if a Macy’s. It has empty shelves, shelves that look like tornadoes went through and it is generally not well kept. The customer service is good but they ca only work with what they got. Have to say I am disappointed and I know my wife was.

I’ve been to this Macy’s a few times and have given them multiple chances to provide quality, no wait, scratch that… decent customer service. Survey says? HORRIBLE, HORRIBLE, HORRIBLE. (C’mon Unilocal,where’s that no-​star option?)
Went into Macy’s today because of their promotion and after waiting forever to get rung up, the girl at the counter made me wait another 15 minutes because she was trying to verify whether or not I could use the coupon. I read the rules/​exclusions, the item I was purchasing was not part of the list, yet, the girl refused to honor the discount. She walked me halfway across the store to the accessories counter only to explain to the other sales clerk why she couldn’t honor my coupon but the nice accessory lady said to honor it and just keep my coupon. And even after the accessory sales clerk volunteered to ring me up, this girl was intent on refusing my coupon as she spent another 10 minutes calling someone to «verify» — and this whole time I’m standing there, no explanation, just W A I T I N G. After the girl got off the phone, she rung me up and quickly brushed me off without a «thank you» or «have a nice day» — why’d I even expect that much? And if her poor «customer service» wasn’t enough, the girl completely forgot to remove the sensor from the item I purchased. Awesome –_​_​_​–
Tonight wasn’t the first time I’ve experienced terrible customer service. A month ago, I went in and 10 minutes before closing, I went up to the register to get rung up. As I walked up to the counter, a good 10 feet away, the sales clerk let out a completely audible sigh and muttered to herself «I’m trying to close the register already» — that was probably my greeting because she didn’t bother to greet me hello or ask if I found everything okay. Not even the scripted «Do you want to save XX% by opening up a Macy’s card». Nope. Needless to say, I was more than eager to get out of there. Had it not been for the great items I found on sale, I would’ve left the store empty-​handed.
The customer service (if it even warrants as customer service) here is TERRIBLE.
I hope someone from their corporate office is reading this.

I have to give five stars to the customer service in the kitchen department. I bought a three in one pressure cooker which I had to exchange because it stopped working and the customer service personnel were professional, quick and friendly. Usually returns/​exchanges are a nightmare at places, but they made it hassle free.

This Macy is LAME. The seriously carried last year stuff.

This has to be the mini-​est Macys ever! I feel like each department is a sample size of the real deal.
This probably isn’t the best place to look for clothes. There is not too much selection. I do shop here mainly for MAC, the fragrance department and the kids clothing department when I need a quick gift.
I am happy there is a Macys locally but unfortunately it is so tiny! It’s good for when I buy online and have to return.

I always have a hard time finding someone to help me, the store is messy… clothes are unfolded, ties everywhere, nobody in the shoe department either. Maybe I’m going at the wrong time?

Not a huge fan of Macy’s in the first place and this place just made me dislike it even more.
My mother and I went to buy some perfume for a fellow employee of hers and we got the worst customer service ever. We could not even get a smile out of the lady that checked us out and she was very rude when explaining the deals for us.
The clothes are usually all over the place and unorganized. I can never find anything here. Definitely making the drive out to Concord to go to their Macy’s because I always get awesome customer service there.