Gary Mathews of Nashville

We are looking to buy a new charger. Since my husband works during the week and we live 20 miles away, we decided to take a Sunday drive to see the inventory this lot had. We knew they were closed but thought we could look at what they had and call this week if we had any questions. But we had just driven up on the lot and were asked to leave by someone who was not in a security uniform or dealership car. Not sure who she was, who she worked for or anything other than she threw us off the lot.
We won’t be back and we won’t be buying our new car from Gary Matthews.

Don’t go here! Really I’m being honest don’t take your car there. The only good thing they have is the driver named Roy I think. I took my car there for a engine light nd long story short they said it was fixed nd turned off my engine light nd the next day the light came back on! After spending $ 700 they said it’s another issue! Nd said they will fix it cuz it was there fault. Then the next the the light came back! At that point I knew these people where jackasses. Nd basically wasted all my money. I should of went to a garage instead of these jokers. DONT GET YOUR CAR REPAIRED HERE

I certainly have the option to get my oil changed at countless other locations, but I choose to drive 25 extra minutes because of the exceptional customer service provided to me by Dylan and his team. The guy has encyclopedic knowledge and has been completely professional each of my last 4 visits. I recently purchased the «Buy 1 Get 3 Free» oil changes purely based on my prior experience with this outfit and the fact that it’s a solid deal.

I decided to go here to get my coolant flushed out as regular maintenance and get a leak checked. Even though I called the day before and made an appointment it was over an hour before my truck got put on a rack. I arrived at 10:20a for a 10:30a appointment. At 11:41a someone finally took my truck to the back. About 45 minutes later they come back to tell me that it was my water pump leaking, that I needed another but they had the part. Having changed several water pumps myself I figured 1.5−2hrs hours at most. This was not at all the case.
After I got back from lunch around 1:40p (they do offer a complimentary shuttle which was nice) I inquired how it was coming and I was told that it shouldn’t be too much longer. This was the case for the next 3 hours. I asked every half hour from then on; I kept getting told that it was, «almost done», «just a few more minutes.» I finally pulled out at 4:18p and was late for an appointment that I had downtown.
Leading a customer on like this is unacceptable. The customer should be shown enough respect to be told honestly what is going on. I have been working on vehicles since a teenager and knew that it doesn’t take 4 hours to change a water pump in a vehicle like this. I went to the dealership, paid higher prices expecting a better level of service.
The people there seemed to care but were very overwhelmed. There is a nice waiting area. Satellite TV, comfy chairs, and a kids play area. I couldn’t believe it but I was only approached once about purchasing a new vehicle despite the fact that I walked the lot twice out of boredom.

I was pleased with this dealships service with reguards to obtaining a new jeep for my husband for christmas. The people here seem to work as a team and were very friendly and I highly recommend talking to them before you purchase elsewhere. And remember no matter where you go to buy a car or truck, do not feel pressured to buy. You always have a choice to say, thank you for the time you have spent with me however I am not going to buy something today. :)