Diablo Marine & Trailer Service

First off I will say I have been going to Diablo Marine for 7 – 8 years. I always took my boat to them back when they were in Martinez and always had great experiences in fact I was always impressed with the service Dave provided. I sold my boat and recently purchased another and when the trailer needed brakes I never even hesitated, strait to Diablo Marine it went. I was sad to hear Leo had passed but I assumed the quality of work had not changed… wrong. I dropped it off expecting to have to pay for new brake lines and maybe rotors (I supplied new pads). Instead Brandy called and informed me I needed $ 4000 worth or work to the trailer. I am not a rookie in fact I typically do my own work to the trailer but was in a time crunch so I told her I did not need new springs, bolts and ect. I instructed her to replace the needed brake parts only. Her response was $ 2000. I thought about it the rest of the day and decided I needed to go out there and talk to her… BTW she has a serious chip on her shoulder… anyway when I got there she said they were going to install 2 disc brake kits and replace the actuator. I was appalled, the calipers were fine and there was nothing wrong with the actuator. I told her to put it back together and I would pick the boat up. When I came to pick it up the bill was $ 318. I looked over the invoice and I was charged with shop time plus new seals and greasing the wheel. I was fine with that since I did manage to get the wheels bearings greased.
The next week I jumped in to replace the brakes myself. The brake lines were $ 100 and the rotors turned out to be fine. The bad news was Diablo Marine did DID NOT replace the seals! Or grease the bearings! The old seals were still in place with no new grease!
I went out the following Saturday and talked to Dave and expressed my concern the trailer folks were ripping people off and he promised to look into it and get back to me… I am still waiting 3 weeks later. I will NEVER go there again and I will never send anyone there ever again.

I’ve been using Diablo Hitch for around 10 years. They are always helpful and keep my horse trailer on the road. They quickly complete estimates and the work is done on-​time. Thank you Diablo Marine!

I used to take my old boat to them when they were in Martinez off of 680 and always had good service. I needed to get my current boat fixed and didn’t want to drive out to Antioch from Benicia so I found a place in Vallejo. What a mistake. I took it to the Vallejo place twice for the same issue and they didn’t fix it and didn’t test it well enough. I decided to cut my losses and take it to Diablo Marine, best decision I could have made. I dropped it off on Monday and they had it fixed by Wednesday. Because I told them about my sad story in Vallejo, they took put it in the water and thoroughly tested it out which was much appreciated. I highly recommend this place and from now on will drive the extra distance and pay the $ 20 toll because they are worth it!

I brought my boat in for a small oitdrive leak… 1 week later I’m told its going to cost 4400 to fix and replace a ton of parts that were not needed. Bottom line I pulled my boat out of the and had it fixed for 489.00 at a Volvo penta certified shop. Beware they are shady over charge for parts and will try to sucker you… do not go here they do notbelong to be in buisness

First ill start with the good. They do pretty good work w trailer repair and boat repair. The bad… They are very very expensive. They mark up parts 100%, and there labor rate is also extremely high. They will get the work done but in the end your bank account will b drained. I would go else where if you are concerned about spending a lot of $. Parts are 40% cheaper at other Yamaha locations.

Very Helpful… Three people took the time to get my parts and printout the instructions.
I would have thought they knew me by the way they took care of me, but after the sale I introduced myself and we had not met before.
Great Help, Now I am going to have them service my boat.

A little hard to find but well worth the trip. The folks at Diablo Hitch and Trailer were amazingly helpful in getting our Land Rover ready to tow a good sized vintage travel trailer. They sold us what we needed at reasonable prices, gave incredible instructions on how to install it and even provided advise during the process. We couldn’t have done it without them. They’re awesome! If you need to be able to tow something, talk to them first.

i have been using Diablo marine service for a couple of years now. to service my 2005 Yamaha 175 hpdi on my champion bass boat.
they have excellent customer service. recently i had a problem with bad fuel from a marina gas pump and called Dave at Diablo marine, they had me bring the boat in right away and made room to check it out and perform a full service even during the busiest time of the year! and to top it off it only cost a fraction of the price that other places charge. i would definitely recommend them to anyone who needs a quality service shop for a boat.

First off, the only reason they got 1 star is because there is not an option for 0.
May just be the worst experience I’ve ever had with a business. I’m currently in the hole 1500 to these guys and I just had to bring my boat back because it wouldn’t star. Again, I had to call them aaaand they reply «it’s not looking good; it’s going to cost another $ 425.»
Just a quick recap– i dropped my boat off initially ²⁄₁₀. Three business days later i still hadn’t received a call so phoned the shop to find out that it would take an extra day and cost 1,300. the next day, i had to call them again only to find out it was going to cost another $ 250. GREEEEEAAAAT. but whatever, i need my boat. the next day, after calling them again, they tell me the boat is ready and to come get it. here’s where the fun starts…
I planned a Saturday to take the boat out and finally get some fishing in. after over $ 100 in gas, $ 60 in bait + launch, bridge fee I got the boat in the water for the first time since the repair. Optimistically, I ran through the usual check and tried to start it… NOTHING! so, I almost cried and decided to count my losses and go home. After calling D.M. back, they told me to bring the boat back and they’d diagnose the problem free of charge. that was yesterday, today i of course had to call them to find out what was wrong and got the guy talking about bad news and needing the $ 425 to fix it. I’m no mechanic, but something tells me that $ 1500 should repair any gas/​carbureter issues on a 1985 4 cyl volvo penta. I’m over it. and D.M.

Well: THIS SUCKS. I started this review giving them 5 stars which I hold out on a lot. But then found out otherwise. So sad…
—at first we had…—
Wow. We just purchased a trailer and already things were not quite right. As we left the seller, I immediately hopped online and found these folks nearby. I called, got a quick answer, asked if they had the variety of items we needed including some not-​so-​easy-​to-​find items. The guy who answered was friendly, fast in checking, and assured us we could come in to get it all immediately. Went in, helped us find what we needed, made some suggestions = sold! Then they gave us time helping to fix and tweet what was needed, for free. Super!
—then we had…—
Took the trailer to another location later to have the additional needed work done. The guy took one look at the battery these guys sold us and explained why they were made illegal in CA more than 8 years ago! Then laughed when he realized not only had they sold us a case for it which didn’t even fit! OUCH
Thankfully they weren’t expensive. But, it would have cost us that amount to drive back and return them. Basically burned money. Not appreciated.

My review was filtered, because???
I wrote a bad review of this business?
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John

In the market for a small fishing boat, I was directed to this place by the manufacturer’s (Gregor Boats) website. From the very first phone call until I took delivery 3 days later, the staff at Diablo Marine was top notch in all respects. Eric in sales worked really hard to help me get a great deal on a leftover ’08. When I finally showed up to make the actual purchase, he arranged for the shop guys to drop everything and get the boat and trailer ready for delivery, all in just 2 hours. Very cool! I was treated like I was buying a 30′ boat. This place reminds me of the friendly family boat shops I used to visit on the delta years ago. No high-​tech, no fluff, just a nice bunch of people that do a great job… there’s even a playful dog that runs the small marine supply store. Highly recommended, and easily worth the 30 minute drive from SF.
Larry