Chase Bank

This is where I go whenever I need to deposit or take out money. The girls here are nice, I’m sad that Jenny left because she always helped me.
But another girl, who had red hair and now it’s dark, I forgot her name … but she is also very nice and friendly. They all say hi to my son whenever he’s with me. Not to mention, they have lollipops which he loves.
There’s never really any long lines here and if there was, another teller would open up. They have water and coffee for customers. The place is nice and clean. Two ATM machines outside of the bank, but still inside of the building, if that makes any sense, lol.

I am a state employee and get paycheck day before 1^st of every month. I have been going to different chase locations from the east bay. Every single chase bank I have been through are able to cash or have my check available for use the same day, either I wait for manager approval or teller will help. Well since I moved to antioch three months ago. I been going to this chase to cash my state paycheck after 4 pm day before date on the state check. I am always polite when i go to banks. Both times both tellers indicated their policies have changed and that they cannot cash my check and would not have it available for me for use and that I have to wait a day or more because of fraud. When I asked when did this policy changed, she got angry and changed her voice, teller said policies changed recently. I asked for a copy of policy. One of the tellers who was not helping me overheard my conversation with my teller. She said «I don’t know why your comming early to deposit, check says the 1^st and we don’t do that even with state checks». Kind of embarrassing when you have a long line and they both were speaking in a high tone voice so everyone can hear. I am following with this if policies change why did I just cash and have my paycheck available in oakland chase a day before the issue date. Something is wrong with this chase or chase needs to fix their policies so there are no discrepancies.

I have been banking with Chase for quite some time after today I will quit them their new policy is you cannot deposit cash into someone else’s account unless you have an account who thought of that ?? you are a bank. I quit you today chase; go away!

This particular Chase branch is always friendly and welcoming. They are in a convenient location and generally helpful. I recently had an even better than normal experience with representative Epi.
I came into the branch with my son’s piggie bank, ready to do our annual emptying into his bank account. Imagine my surprise when I’m told that all change needs to be rolled before going to the counter — Oops! Epi was understanding and kind, taking myself and the piggie bank to one of the side desks. He took almost 20 minutes of his time helping me roll about $ 20 worth of change. Epi went above any expectations and was good company too! I have always appreciated this branch, but this was the best experience I’ve ever had at a bank.

I’m so tired of dealing with chase and it’s one off policies. I wasted so much time with this branch and the institution as a whole.
Since when can you not cash a check from some one who banks with chase unless you open or have an account with chase?
This bank can quietly go #%^* it’s self in a corner.

By far my favorite branch. I like this branch because of the friendly, family like interactions I have there. They treat me well every time I go. The tellers are extremely helpful. Though it is out of the way to go here, I prefer after having been treated extremely poorly on multiple occasions at the Deer Valley branch. I have been told by the tellers at this branch that they constantly hear customer complaints about the Deer Valley branch. Thank you chase on Hillcrest!

I have been a member of Chase/​Wamu for over 10 yrs and they have the best customer service of any bank that I am a member of. They are friendly, fast and efficient…

Was told that the wait to talk to a banker was any where from 10 — 15 mins. I have been waiting here for about 35 mins and still have not been helped .I’m for sure not coming back.

Ok, it’s a bank. They handle money. But they handle money well. Banking can get expensive, so if you want completely free banking, WaMu is here to help: just open a checking and a saving account with them and arrange a $ 25 per month saving plan. Tataa, both your checking and saving is free. And once the $ 25 have changed accounts, there’s no rule against transfering them back. And yes, they offer a credit card with no yearly fees and no APRs for a year or so, too.

Well there now Chase, but I have been banking with them now for a few years and I can actually say I have never had any problems with them.
They always take care of any problems that may occur and this particular branch they are incredibly friendly, I would say the most, they remember my name every time I come in, even when I have been out and about some of the tellers will recognise me and say hi. So sweet!
It has never been busy at this location and I never dread having to go in.

A couple of months ago, I went to WaMu/​Chase. I stepped up to the next available clerk. Lo and behold, the clerk was one of by good friends from grade school growing up! It’s always a treat to see good friends you haven’t seen for a long time. Anyways, I digress…
I told my friend that my ATM card expired and haven’t received my new one in the mail. I told her I was afraid it was sent to my old address. «No problem, Grace. I’ll cancel the card that was sent out and send you a new one. What’s your address?»
Bam. Boom. Done. Within like 3 days, I got my new card.
While WaMu/​Chase isn’t my main financial institution (yes, I bank with BofA, don’t ask why I actively use two… it’s complicated ;-)), I’ve never had a problem with them. Don’t be deceived by the website. The website says this branch doesn’t have a talking ATM — IT DEFINITELY HAS AN ATM. My only concern with Chase as a company is that it know has complete power over one of my checking, savings accounts, not to mention two credit cards (one turned chase). Having a bank control a big chunk of my finances kinda freaks me out for some reason. Oh wells.