Rite Aid

Went to pick up blood pressure meds. Note on window that «can only get new scripts between 12−1pm and 6−7pm» because walgreens purchased them. Ok that’s a joke, but the Pharmacist on duty took his lunch during the 6−7pm time. This is a slap in the face to the public, 6:38pm he was out to lunch. He decides to go between the hours of 6−7pm.
The pharmacy has become creepy, I will ask my doctor to switch.

I’ve been looking for a pharmacy that can fill a prescription without trouble but this is definitely not the one. They say they’ll call you then don’t. If your insurance requires them to call the help line they don’t know how to do it. I’ve waisted so much time doing there job for them. They only answer the phone about half the time. And now the pharmacist had to be there to fill certain prescriptions. They told my my prescription was ready so I drive there and they say can’t give it to me until the pharmacist gets back in a couple hours.

Not the friendliest staff… not the best prices… but the ice cream is worth the trip!

We were waiting at the ice cream section waiting for ice cream cause no one was behind the counter. My girlfriend walked and asked one of the ruby rose wannabe looking lady if we could get some help. She didn’t saw a word threw a fit and said where is my closed sign. Without telling us if they are opened or closed we decided to walk out. As we were leaving the store she asked us «are you good with ice cream?» With an attitude. Never coming here again. I used to love thrifty’s ice cream. This bad experience has left me with a bad taste in my mouth. I will never go to rite aide for anything ever again.

Love rite aid. But the pharmacy technician … Dennis, come on. SMILE :))) Why so serious all the time ?!!

The worst pharmacy ever, nonprofessional horrible service, they could care less that the medication is important to the customer. was told it would take a few hours to get override from insurance due to mail order was delayed, two days later still not taken care of. If it’s important to get your rx timely go somewhere else

I have been using this Rite Aid for years. I have found the staff always willing to resolve any issues and the service is always quick. Yesterday i dropped off 4 prescriptions late in the afternoon and Rite Aid called and said they were ready before closing. Today I asked to speak with a pharmacist over concerns I had with a drug. He came over and talked with me pronto! Keep up the good Work.

Today I went through pharmacy drive through 4 cars in front of me and they take forever so I turn around to walk in and see recycles im moving and need boxes I was getting some and the manager comes out and says I can’t take a certain kind it’s against the law. Ok so can I take these others I asked he said yes I said no problem I just didn’t know. he stood there and stared forever I put the others back that he said were «against the law «funny no signs posted anywhere I looked first ! So I proceed to get my prescriptions in-​side and who’s following me around like a criminal him and another manager! I’ve never been more insulted I’ve never stolen I pay my way in life and actually have turned in shoplifters there. I’m in there twice a month. Not anymore I’ll switch to Walgreens where I’m not stocked by the managers for simply getting my prescriptions. And waiting in line for up to 15 minutes horrible service and store is always cluttered.
Thanks to the way I was harassed today they will loose 4 direct customers because of me just letting them know. They have a lot to learn about customer service and should follow actual thieves not a person standing in line for a prescription.

Absolutely HORRIBLE pharmacy service! Unless you do not care about your love one DO NOT USE THIS PHARMACY. Pharmacist «B» rude arrogant and most certainly does not care about people. Very good at counting pills not so much about being compassionate.
Editing: oh yes did I say how horrible they are?

I’ve never had any issues with pharmacies and I’ve been to many as we are a military family that moves a lot. This pharmacy if just something else. Heres my «gripe» as someone on here said on their review. I have a prescription that gets filled at the Bel Air across the street and I figured that since I go to Rite Aid more I figured it would be more convenient to have it filled there. I filled out the paperwork with my info at Rite Aid and even brought in an empty packet of my prescription from Bel Air that way it would be easier for the staff. The heavy set caucasian lady that helped me seemed annoyed when I asked her when I would be able to pick it up or at least what would be an estimated time. All I got was «when the other pharmacy is ready to fax us the paperwork» ok so maybe couple hours? 2 days? a week? No explanation as to how long it would take. So 2 days later I call Rite Aid and asked if my prescription had been transferred since I had yet to hear from them, here’s my conversation with a pharmacy worker:
Me: I’m calling in regards to a prescription I wanted transferred from Bel Air to your pharmacy.” (gave my name)
Pharmacy Tech: «We have not received anything yet from that pharmacy.»
Me: «Are you able to check to see if someone in your pharmacy did call them to have it transferred? Because I need this prescription filled.»
Tech: «Yes we did call and they just have not sent anything.»
Me: «That’s alright then, I’ll just stay with Bel Air and if you can just shred the paperwork I filled out that would be great.»
Tech: «Ok I’ll do that for you.»
Right after hanging up with them I called Bel Air and I specifically asked if Rite Aid had called to have my prescription transferred. They said, «no, we have not received a prescription transfer request on your behalf.» Ok then, now I know where not to go.
By the way pharmacy techs a smile or a «we’ll be right with you» would go a long way. Everyone there just seems so miserable. I understand how customer service works, I’ve worked in that environment and I’ve dealt with many people but I always maintained a positive attitude towards customers and potential customers.
Reviewer Jeff W. says that even though there are a few who «gripe» about the service that there are hundreds who don’t. Well Jeff some people just don’t want to make a fuss and just want to get their prescriptions and get out of there as fast as they can, maybe if they had to go there everyday and get a pill and had to deal with constant bad attitude and subpar customer service maybe then they would say something. I personally don’t like giving bad reviews unless they’re warranted and this experience has really soured my view of Rite Aid pharmacies.
I love shopping there though, sometimes their sale prices are very good.

The store is okay, but the pharmacy is awful. They are rude or at best not polite most of the time, you get the perception they hate their jobs; they have run out of medicine on more than one occasion — I’ve had to 2 — 3 extra days while they order more medicine and they have no follow up as to whether a prescription was authorized or not. This is the worst pharmacy I’ve ever experienced.

Contrary to some of the complaints here on Unilocal,I find the pharmacy staff to be very kind and helpful. The store is really busy all the time, and the pharmacy seems to be doing a lot of business so I guess if 4 or 5 people come here to say how terrible it is, there must be hundreds who appreciate their hard work, as I do. Most people don’t come on Unilocal to say good things about a place, they only come here to complain. (I honestly think Unilocal should change its name to «Gripe»). I can imagine how frustrating it must be to have to deal with so many disgruntled, unproductive, loser pain pill addicts on a daily basis as I’m certain this pharmacy does. (In line I’ve watched many a person get very angry and belligerent at the staff when they are told they can’t fill their oxycontin 4 days early). People are so rude and lazy these days. Always mad at the pharmacy when their medi-​cal, welfare insurance doesn’t cover 100% of the cost of their medication! Nobody accepts responsibility for themselves, its always someone else’s problem.
Anyhow, I just wanted to say thanks to the staff for always taking care of me, and when something wasn’t right they followed up and got it fixed.

Not enough employees. Waited at the ice cream section for 10 minutes with no help. The 1 lady at the cashier just looked and stared and did nothing else. Walked to the front cashier and there was a line and yet the lady still didn’t call anyone up to help. Finally made it up to the front and the lady looks disgruntled and mean. Doesn’t say a not even an apology for waiting or not calling someone up to help me with the ice cream section. Just rings me up and hands me the receipt. Not a good Rite Aid unless they get rid of the 1 clerk.

Both Pharmacist and pharmacy tech have no patience! I don’t recommend this place for prescriptions

Pharmacy staff is horrible! Both the pharmacist and the pharmacy techs. They never seem to be able to get my prescriptions right and it seems to be always my fault. My fault that a prescription was sent by the doctors office on Friday but rite aide didn’t get it until Saturday! My fault that no two people seem to know what the procedures are. My poor doctor probably thinks I’m a prescription pill hoarding person because they can never find the prescription and always have to call the doctor for another one. Staff has no listening skills whatsoever. They don’t listen they wait to talk and they talk over you. Not a good combination for people we are supposed to trust with medication thats going into our bodies. If you have the attention span of a gnat, how Am I going to trust that you’re not giving me cyanide instead of my thyroid pill?
So in addition to calling my doctors office for a prescription refill AGAIN (because now the pharmacist is being belligerent and won’t do it) I will also be looking for a new pharmacy. I really miss the old neighborhood pharmacist.

Everyone here is really polite! I enjoy shopping here for groceries since they always have deals on water, drugstore cosmetics (best mascara) and sodas or other drinks.
It’s a little pricier at Rite Aid so it’s good to look at the Sunday paper for deals. I refer here to Walmart since people here aren’t rude to each other or make things difficult while I shop.
It’s clean, well organized but a little pricy on items you can get much cheaper at Winco across the street. (:

Best deal on chips and beer. I’m a regular here. They usually only have in register open but they are very fast and friendly. I highly recommend this place. I get dos Equis here for under $ 12 for a 12 pack of bottles.

Easy location if you live in Antelope. Not cheap, but definitely convenient. And staff are nice.

I used to prefer Walgreens down the street, but lately I am a Rite Aid fan.
The decorations for various holidays and Christmas are better priced and with a larger variety than their drugstore competitors. (around holidays I will be here a lot since I go overboard on decorating… its a sickness I’m sure). Employees have been nice and even talkative at times.
Generally has exactly what I need with frequent sales or coupons available. A little bit of everything for your wandering aimlessly pleasure from as seen on TV products to kitchen supplies to books and ice cream… My husband doesn’t like to sit in the car and wait for me as I will always come out with three more items than what I went in for. (all necessities I swear).

Clean store, friendly employees for the most part. They have Thrifty ice cream, but nowhere to eat it. I have always found that strange. There should be some tables inside or even outside so you don’t have to stand around and look like a dork.
You can get some killer deals with coupons and sales, but Rite Aid really makes you work for it– watching videos, printing store coupons. They have changed their coupon policies recently for the worse and their +Ups rewards (printed on store receipt) expire earlier than they should. All those games take up too much headspace. CVS is a whole lot easier.