General Muffler & Auto Supply

AVOID THIS PLACE! Talk about a bunch of crooks. Went in for one problem they never resolved although they claimed they had fixed on three occasions. Returned on fourth occasions for original problem only now to have them now claim it’s something else. Rude on the phone and in person. Father is more pleasant than the son, but not by much. Maybe they were once a reputable shop, but those days are over.

I have been going to General Muffler for over 20yrs. I recommend them to everyone. They don’t screw you. Very honest, reasonable pricing. I had a serious computer problem with my Ford Escape, they told me they weren’t able to fix the truck it had to go thru Ford. So off to Healy ford I went. They told me it was going to cost over $ 4000 to fix my truck, for new computer, spark plugs wires and put all new fluid in. I called General Muffler back and they said Have them do the computer but the rest bring it back to us. Healey wanted to charge me over $ 1600 for the new spark plugs, wires and etc. Needless to say Healey Ford is no longer in existence. But General Muffler is. These guys are the best around. I won’t go anywhere else.

These guys are the best! We recently moved to New Haven, and went to a bunch of stinker mechanics before finding these guys. These guys are great on price, and explaining the repairs and problems in an easy-​to-​understand way. Most of all, this shop is super honest. I’ve spent a couple Saturday mornings there waiting for repairs to be done, and always hear 2 – 3 people coming in saying that they have been fleeced by some other shop and have been referred to here.
As an example, we’ve been having a recurring problem with a misfiring piston. General Muff replaced one of the O2 sensors roughly a month ago. The problem came back, and they replaced the sensor free of charge. It’s not fixed yet, but I know back in Maryland, where I’m from, I’d definitely be getting bent over a barrel.
In conclusion, these guys are amazing!

Love love LOVE these guys! They never overcharge and they never try to convince you to purchase a product or service that you don’t need. Very nice and knowledgeable employees and its a family-​run business.

Being that I am female, in case you hadn’t realized, I have had my many misfortunes with auto mechanics. Yes, it must be true that they use pink slips for women and blue for men; and it doesn’t help that I am gullible and trusting. But seriously, don’t take advantage of me or I will stab you in the back…
I was the original owner of my 93 Toyota 4-​runner (sparkly red, 4-​wheel, manual transmission… ahhh, those where the days. Alas, the car has since gone to parts heaven… sigh). After moving to Connecticut in 1999, small things started to need repair. I used a shop in Berlin, where I lived for a couple of years, who were total morons. Because if your going to screw a woman, whom you think knows nothing, don’t do it to one who is a friend of someone who took their family’s cars there for years (needless to say, he lost all of our business).
Anywho, I jumped around from mechanic to mechanic, never doubting once when any of them would tell me I need a 4 wheel alignment, costing $ 80.00, twice as much as a «regular» alignment.
It wasn’t until I walked into General Muffler, asking for my usual 4-​wheel alignment, and the guy behind the counter gives me a blank stare, did I realize there is no such thing. This employee proceeded to explain to me, that basically, I had been robbed all those years. That the «regular» alignment, costing half as much, is all there is and all ANY car needs.
Needless to say I have been a regular patron since. Also, it doesn’t hurt that my boyfriend knows everyone there and they are all part of the local volunteer fire departments. But that aside, everyone I’ve ever talked to about General Muffler, young, old, male, female, walks away a satisfied customer.
And another bonus, my honey has an Audi and they referred him directly to their Audi mechanic, saving us their middle-​man fee!!!
Kudos!!!