Valvoline Instant Oil Change

I envy the positive experiences otherwise reported on this vendor but mine was not so. Pulled my ’97 BMW into the pit and the assistant manager, Rob, was immediately helpful and attentive. As he was explaining the service schedule to me, another gentleman across the shop yelled something to him. Turns out this was the manager warning the assistant manager to warn me about the danger of damaging the rubber bushings holding the oil filter housing if too much torque is applied. I asked if this was a recommendation to not go through with the oil change, to which the manager replied that it was not, but that he would not take responsibility if they were damaged. Not the most confidence inspiring second impression…
I then asked the assistant manager if he was aware of a secondary oil drain on this engine. He was not but passed the inquiry on to the manager, who responded «I don’t know, that’s why I don’t like to work on those things…» It was pretty clear by then my business was not wanted, so I thanked Rob and backed out, disappointed, oil change-​less, and wondering how so many people had had such a great experience. Kudos to Rob for his courtesy and professionalism in a situation not of his making; condolences to the manager for whatever mitigating factors caused him to be just the opposite.

Always great customer service. Professional call outs and coordination. Really admire their training programs.

Truly outstanding and professional service, these guys take a usually mundane experience and make it into a very comfortable and enjoyable 15 minutes. They do such a great job, even better than the expensive dealerships!

I won’t take my car anywhere else for an oil change. They are honest and not pushy. I suppose they’re more expensive than most places but if you search the internet there are always $ 10+ dollar off coupons. I drive a jeep and it costs me 40 bucks.

This is a very good oil change shop. They were quick and reasonably priced. I brought my own oil and they charged me $ 32 for the oil change. You may find less expensive shops but this place really stands out when it comes to their work and great customer service.

The best customer service around! Carl and Chad exemplified the epitome of quality and customer care. Prices are reasonable and the service was super quick (under 15min). I will never go to Jiffy Lube or Mr. Tire again.

Great service… You stay in the car and they do all the work… Really nice people…

What a wonderful and enjoyable experience! Don’t think I’ve ever said that before after getting an oil change!
Stopped in during my lunch break. They guarantee around 15 minutes but mine took longer because I was a first time customer. Ralph greeted me immediately. Explained their process and took all my information. We walked through preventative care and things that I could change in the way I use my car. Other employees chatted with me as they worked, which is nice because oh did I forget to mention? You get to stay in your car. What a treat.
I don’t have tons to say about this place besides it’s great. They treat you like a real person. You don’t feel like cattle (like you often do at Jiffy Lube), they are friendly and don’t talk down to you. They explain what they’re doing, as they do it. They also explain ways to keep your car in tip-​top shape. Something I really appreciate. I will definitely be coming here regularly for my oil changes! I recommend you do too!

Suuuuuuuper fast service. No wait after work. Decent prices, and the mechanic was honest about what I needed and what I could hold off on a bit longer. I will definitely be back. $ 5 off with Unilocal check-​in!

I will not get my oil changed anywhere else. These guys are absolutely amazing. Super transparent about everything they’re doing, which makes me feel great. They’re also super fast, professional and nice.
Not pushy about services, either — their computers pull up factory recommended intervals for your car, so you can clearly see what you’re due for and what you don’t need. Love these guys!!!

Excellent service by the crew, particularly Chad (I didn’t get the name of the guys working under the car). Very quick and efficient once you’re inside and I love that you don’t need to get out of the car! As other reviewers noted, there were some upsell attempts but no heavy pressure or intense arm-​twisting, which was nice.
I knock 1 star off for price. If price is a big consideration for you other local companies regularly offer oil changes with coupon much cheaper (perhaps 30%-50% cheaper elsewhere). It didn’t feel like highway robbery here and they did a great job but the higher price does impact budget-​conscious consumers. Honor competitor coupons (meaning any shop in the local area, not just stand-​alone oil shops) and I’d give it 5 stars.
That being said it was my easiest oil change experience ever! The drive-​through with pit underneath is a great concept and the customer service was great.

The apartment complex that my girlfriend and I recently moved to doesn’t allow work to be done on cars around the complex, so I took her car in for an oil/​filter change, which I usually take care of. I found the guys working there to be easy to deal with, very friendly, and knowledgeable. Oil change was rather inexpensive and quick. Didn’t even have to get out of my car. Also get $ 10 off coupon when you check in.

So impressed. I’m a younger blonde woman, and I’m SO used to mechanics trying to scam me or sell me on services I don’t need or can do myself (thank you, I can replace my own wiper blades!!!)
Valvoline, while showing me the services they offered and where my vehicle mileage was in relationship to suggested services, like transmission tune-​up, did not pressure me once. And did NOT try to replace my air filter; thank goodness, because I’d replaced it recently and would’ve known they were scamming me.
Honest service, was in and out in less than 10 minutes, including entering me/​my car into their system for the first time. Wish I remembered the guy’s name who helped me, but he was great. Will definitely be going back there. And no issues w/​using a coupon/​web deal.

Excellent experience. This is a «drive-​thru» service, you don’t even get out of your car. I was in and out in 10 minutes.
There was no pressure for additional parts or service. They recommended wipers, which I do need, but when I said no, there was no further conversation.
While they pointed out the full synthetic oil service and its advantages, again, no pressure when I opted for the basic oil change.
I will be using this location for my future oil changes.