Sheehy Nissan of Annapolis

Poor customer service
Submitted an online credit app, called to let them know it was submitted and I was looking to buy immediately. Was told I’d get a call in a few minutes An hour passed and I called back to get the same answer. Another hour, the same answer. So I waited… Three days later I get an email asking if I was contacted. I wrote back to say no. Then I get an email that’s says they can’t help me. I’m okay with them not being able to help me since our credit is bad. What I don’t appreciate is being lied to and brushed off. That’s not how you treat customers; especially those potentially in the market for 5 figure priced item. Get some lessons in customer service

STAY AWAY !!!
I just want to start this out by saying this would have been my third vehicle purchase with the Sheehy group. I purchased a ford in springfield va in 2005 and a nissan in annapolis in 2011. I gave ONE star but it would have been zero star rating if it were not for the sales person RIchard Townes. He’s great!
Now for what happened… went in one November 11, 2013 looking to purchase an Armanda. Sheehy had a sale going on and the website gave a lock in price which i was ok with me. Arrived to find out that the price that I brought with me included a bunch of rebates that were not mentioned. (ie military or part of USAA) so the lock in price isnt actually true. So after being there about 2 hours looking around the saleman Richard tried to find other vehicles that fit the pricing of the wed site. Nissan was also offering nice financing options which were great. Richard ended up finding us a used Armanda at the waldorf store which my wife and I loved. the numbers were ran and after trade in value and an extended warranty we were ready to sign. we filled out the proper paperwork and Richard hung around for about 30 minutes or so before heading to Waldorf to get the Armanda. Richard told us it would be about 2 mins before the finance manager would see us. After Richard left my wife and I sat in the dealership for about 40– 45 minutes. In this time I watched a UPS employee come in and of the two people sitting at the front desk one was on the phone with what seemed to be a business call but the other was texting on his cell phone so the UPS guy just stood there for about 3 mins before someone signed for the drop off. i now know is the sale manger Jordy put his cell phone down to sign for the UPS guy. About 5 mins later a women came in and she was able to see the finance manager right way. We still sat there. 5 to 10 min later a couple came in and right into see the finance manager no questions asked, as my wife and I still sat there with no member of the Sheehy group to see if we need anything or to let us know what is going on. after the second couple came in my wife looked at me and said «you wanna go» so out the door we went.
We told the sales manager Jordy that we were leaving and he ran and grab the finance manager. As my wife and I got to the car both Jordy and Dan i believe his name is came up and said they were ready for us now. Dan told us it would be a few more minutes. I told him it had been there over an hour and he had seen two other clients. to which Dan said they were cancellations. I guess that makes it ok to make someone spending money to sit and wait while those who are cancelling come right in. My wife and I left the lot. Within 3 mins the sales manager jordy called me and said he was sorry and wanted to make it up to me and my wife by buying us dinner and would throw in free oil changes. he kept asking what they could do to make this right. I never asked for a dinner and the extended warranty comes with free oil changes, i find this to be insulting. Jordy asked if he could call me the next day which would be tuesday the 16^th. Guess what Jordy never called. I did get a phone call from Sheehy customer serives asking how my time at the dealership was and Why i didnt buy a car. I told the lady on the phone the story and she backed the sales manager and the finance manager. she also said she might try to get this into the hands of a person who could help me. MIGHT… The following day Ricahrd called me to find out if I was ready to come and finish the paperwork. I asked if he heard what happened to which he said he did not. I filled him in and he told me he would talk to the general manager Scott Clark. I received a voice mail from Scott about 10 mins later and he asked me to call him back which i did. still waiting to hear back from SCOTT CLARK. However Jordy called me back about an hour after I left a voicemail with Scott. seems like they just pass around complaints. Again Jordy offered me dinner and free oil changes which i told him insults me as I get those free with the extended warranty. he kept asking what i want and i told him what are you offering and he again offeren oil changes and dinner I laugh at this and said goodbye. I have not heard a word from Sheehy since.
STAY AWAY FROM THIS GROUP
they do a bait and switch with the internet pricing and just let you sit and wait and could careless about the customer.

The service dept has the worst customer service. Go somewhere else

The service center is not far from the dealership. This is hidden on the back street between Khol’s and the parts stores/​Rite Aid strip mall.
This is a small service office! It’s probably the smallest service desk I have ever experienced out of all the ones I’ve been to across multiple states, but they get the job done. Zeek and the other lady work the counter and are expected to answer phones too so if you call and they don’t get back to you, it’s because they are taking care of the customer standing right in front of them. On one occasion I was on a time crunch to get my safety inspection/​car registration taken care of and stopped in. Zeek remembered my situation from my original appointment and fit me in. I feel like the smaller office allows them to offer much more personable service than a larger service center.
If you don’t have a ride or would rather wait for your vehicle to be serviced, the waiting room will do. I bring my Kindle Fire. They have a Kuerig machine and hot cocoa and tea. I even snatched up some little pre-​packaged muffins one cold morning to lift my spirits.

Had to buy a new brake stop lamp switch for my versa hatchback. I got fast friendly service and when I was a dollar short they lowered the price for me.