Safeway Food & Drug

This is the worse Safeway around. My biggest issue is their deli. Every single time I go there I have to wait forever for service. Last time I went there was another woman waiting who said she’d been there over 5 mins. Not one of the deli workers even acknowledged us. It’s not like they were super busy, We were the only two customers there. I looked around and they had 6 people working. 6. Not one on the counter. One was fooling around at the hot food case, one was stirring the salads, one wiping down counters, one was sweeping and so on. It was the most ridiculous thing I have ever seen. I finally asked if anyone was waiting on the counter and a young girl looked at me like I was crazy and said someone will be with you soon. WHAT? Stop sweeping the damn floors and wait on your customers. I just walked away at this point. This happens to me every single time I go there. I did send a message to corporate and received a nice VM back from the store manager asking me to call and discuss the poor customer service issues so I did call back. Twice. I was put on hold both times by customer service for over 10 mins each so both times I just hung up the phone. I just go to the Crofton location now. Much better service.

The most horrible safeway i have ever been! Twice it happened to me that the prices were punched wrong by the cashier. I let it go twice! I still go here because it is the nearest supermarket from home. But then there was this incident, I was given a receipt that’s blank! Are you serious??? The cashier dint inform me ahead that his station prints blank receipt. I could have just let it go but i felt that i paid more that what i ought to! So i came back to ask for a printed receipt and it took forever for the supervisor on duty to print a receipt. After 20mins, she came back with 4 copy paper with my printed transactions. And they’re 4 copies of the same thing and it didnt have all my transactions! I was soo frustrated. I just had to return all my grocery and had a refund. For reference — this happened today july 13 at about 6:30pm.

My husband and I think that the lighting is very dark /​dim in this store. The prices are fair & competitive with other local grocery chains. And the store is very clean. The management of the front lines can be worked out a little better, but overall — it’s a good store.

I have gone here for years – many because I pass it on the way to other places. It seems like staffing has gone downhill of late. One time I encountered a very long line with only one check out lane open. Finally, one of the customers went wandering around the store to find someone to open an additional lane. A recent trip required one cashier and two supervisors to get me through the the check-​out lane. Apparently some sales items require the cashier to get a supervisor to approve the discount. Much delay and waiting. Supervisor not happy with this. I guess they cannot trust their cashiers. I like the bakery, deli is lame, butcher is good. Fruits and veggies ok. It is the customer service that drives me crazy.

It’s Safeway. It’s a rather new Safeway (no sushi bar?!*) and yet underneath the lovely flower shop, Starbucks and «norm», I have to comment that not once but twice I’ve tried the deli for lunch and at normal lunch hours my chicken tenders (same item twice just to be sure) were dried out and should have been sold only discounted if at all. The deli counter is a bit dismal and the salad bar is the least appealing I’ve seen in recent memory. It is the closest grocer to my home but it is far from the best. The employees are awesome when they interact with older customers they have obviously been serving for many years but this Safeway is not a good representation of the grocer as a whole in my experience. If you’re going to charge premium prices that are comparable or higher than Whole Foods or Fresh Market, you need to present the appeal and quality as well.

Safeway should be ashamed at the quality of its fruits and vegetables today at this store. The kale was moldy and grey-​green! And the bread selection was horrible. Two stars because the employees are excellent!

I like this grocery store and find overall it best suits my family’s shopping needs. They have regular sales and if you shop sales you may do better here than elsewhere (ala Shoppers). The freshness and quality has always been great — it is not a Trader Joe’s but the store is clean, staff friendly, store well stocked and with consistently good sales on a variety of items. The bakery is decent and self check-​out a breeze.

That’s not right. Compare the food pricing of Safeway to Whole Foods across the mall and Fresh Market, Safeway prices seem to be in line and higher with WF and FM; but the food at Safeway is not even the same quality food you’ll find in WF and FM. That is foolish to think that consumers will not notice that Safeway is not for Us.

Read signs carefully. They are notorious for «filling in» extra stock in empty slots, reflecting different prices than they actually cost. I’ve had several instances where this happened, and after several return trips to the store after examining my receipt, I’m only told that they can refund me for the products if I don’t want them, but they will not honor the labeled price. They just rip the tag off after you point it out to them and tell you «too bad». I wouldn’t complain about it if it weren’t an every week occurrence.

This is actually one of the cleaner safeways, having come from the classic ‘theres a chance I might die here tonight’ Safeways of Baltimore.
I think the selection is weak compared to Giant, Safeway still hasn’t figured out self-​checkout, and the poor cashiers even ask able-​bodied 20-​somethings if they need help carrying 2 bags of groceries to the car.
I don’t know why, but safeway just doesn’t work for me, unless it’s urgent.