Redd’s Automotive

Since the initial contact with this location it is been nothing but professional and courteous service. Ed was great with providing explanations on what he was going to do as well as my estimated cost. I am very satisfied with the service and will be back if we have another problem! Let’s hope that we won’t.

Took my BMW here and had them install and balance my new run-​flats. They quoted a price over the phone and then stuck to it come time to pay AND they did a fabulous job. Thanks Redd’s! I love supporting small businesses and will visit them again next time my BMW needs service.

This place is great. I called them regarding a problem I was having with my car. Ed mentioned a couple of possibilities that could be causing the problem.
I left the car with them and they diagnosed it and fixed it. I asked them to do it as inexpensive as possible because I was trading the car in. They fixed it in a day and the price was very reasonable.
I definitely recommend this place if you want a reputable auto repair shop.

I actually went to Redd’s Automotive before I bought my current cars, looking for VW diesel-​engine vehicles. After getting a Passat TDI and Jetta TDI SW, I have happily turned to Redd’s for EVERYTHING about the vehicles. While the Passat is still under the factory service plan, I will take it to Redds for the interim services (not covered).
The Jetta was bought as a 4yo used vehicle with 70,000 miles on it. I immediately took it to Redd’s for a thorough evaluation and synthetic oil change. No problems were reported and we (all) were surprised with the mechanical and visual condition of the vehicle given the mileage on it. When a heavy rainstorm caused water leakage in the rear storage area, Redd’s crew water-​tested the roof antenna from all angles, confirming it as the source of intrusion. Two days later with parts in-​hand, they replaced the antenna at a fraction of the cost from the local VW dealership!
Most recently (today), I asked the Redd’s crew to check the seemingly-​limited volume of airflow from the rear registers since I have a pending trip later this summer. After a couple of hours of checking the ventilation piping and trying various louver positions, it was determined that nothing was wrong with the vehicle – it’s just the way it was designed. When I went to pick up the vehicle and pay for the technicians’ time, I was told «no charge, there was nothing to fix.» Even after volunteering to compensate the gents for their time, I was politely refused and sent on my way.
I am already (happily) looking forward to taking both cars to Redd’s for the next oil changes and will have NO hesitation with asking them for advice or unexpected repairs. Their labor rates are competitive, their professionalism is direct, and their courtesy is above reproach!
A hearty «Thank You» for the reliable and considerate attention that I have been given in the short time since patronizing your business.

Its a great shop with excellent service. I drove my sons car to him from Alabama and some warning lights came on. I called and they took me right in and used the factory level diagnostic machine to quickly determine what the fault was. They get 5 deliveries per day from a company that supplies OEM parts. I will definitely insist my son go there anytime his BMW 540 needs work. I trust these guys. The owner is sharp and the techs are too. They recommend only what is needed at a fair price. Scheduling was no problem since I was only in town for a few days and I was in a time crunch, and they were extremely accommodating. They used what i know to be quality parts and made me feel like a valued customer. They are ASE certified and well educated on the vehicles they specialize in. The owner operators name is Mike. If you need service or repairs on a German made car this is the place. It is real near the Naval Academy for those folks that need service in that area.

If I could give them negative stars I would. Took my car in and they kept it 3 weeks said it was fixed charged me $ 500. Didn’t even make the mile and half to my house when the original problem resurfaced. Took it back and they were clueless «ran fine when we had it. Kept the car another 2 weeks and wanted another $ 1,000. After a animated discussion they charged me parts and let it go. I wouldn’t let these guys work on my lawn mower!

Always honest and straighforward when we bring our cars in. Feel comfortable that what they say we need, we need and what they say we don’t, we don’t. Been taking our vehicles there ever since it opened in 1998. Keep up the good work!

Stopped in last month when my radiator was leaking fluid, and I couldn’t make it out to the dealer. So glad I did! This is a family-​owned business, and the staff is courteous, helpful, and not at all patronizing.
Happily, there wasn’t a major issue with my car. The tech topped off the radiator fluid (no charge) and told me to stop back in for any non-​warranty work that I’d like done. I said that I would and made good on it a few weeks later when one of my turn signal bulbs was out. The tech replaced the bulb in the parking lot while Squeaker was asleep in her car seat. She stayed asleep the whole time – bonus! For seven bucks, I was a happy mama.
On both visits, the staff was very friendly and addressed my kids and asked me about them. Normally I wouldn’t mention this in a review of a service station, but it was really out of the ordinary.
The waiting area is not so hot (just a few old chairs; you won’t want to spend any time there), but if you need a quick fix for your import, drop on by to Redd’s. You’ll be happy with the old-​fashioned customer service.