Jaguar Annapolis

I can’t speak for the car dealership experience. But service has been excellent each time I’ve visited. Ray Hatfield is my usual service adviser. Just found out he’s no longer with the organization which is unfortunate because he was also helpful, pleasant and accommodating.
From a service standpoint my vehicle has always been given back to me in the condition I gave my car in. Actually I stand corrected. Sometimes my car came back in a better condition. They do an excellent hand car wash. I have aftermarket 22″ wheels with lots of spokes and crevices to get into. They almost always do it as good if not better than my regular detailer. Now normally I tell my service advisers to never wash my car because many have machines and I don’t want my rims scratched. But this place takes great of my vehicle all issues and service have been performed to my satisfaction, and while I no longer work in Annapolis I’m now in DC, I still only trust my car to them.
As long as they keep up the great work, I’ll be a loyal customer.

I have owned Mercedes, BMW, Lexus. I begin with that statement because it was not my first luxury purchase when I bought a preowned LR3 from a Virginia dealer last year. Since Annapolis is closer to me, I used this Land Rover Jaguar location for truck service. Jonathan Monias was assigned as my service manager. A can of paint has more personality. I’m sorry. I’m sure he is a nice guy but probably better suited for a job he doesn’t have to interact with customers. I’ve been to their facility a few times now for service and each time I found him unwelcoming and not very personable. I have a Mercedes too and when I go to that dealership for service I get greeted with a big smile and they know my name. LAND ROVER is a luxury brand dealership they too should be giving that same type of welcoming service. Beyond the fail in service hospitality, I recently visited to purchase a new Land Rover vehicle. They showed me a car that was just traded. It was not even listed yet but I loved it. I completed the application on a day I was told Tom, who is the Finance Manager, was off so they wanted to run my credit the next day. My salesman, Frank, who I liked, was off that following day so I left a message directly for Tom in Financing to check status of financing. Tom never returned my call so today I called my salesman Frank to tell him I was coming down to drive it again. Unfortunately, he told me that someone was there buying it with another salesman as we spoke. I was very disturbed. Know that I asked if I could put a deposit on it when I was there two days prior and I was told «No.» With the circumstances now as they were, Frank told me they ‘d show me another very nice vehicle. When I arrived and drove it, this car was a year older, higher in price, rough and in no way compared to the vehicle they sold from under me. I spoke to Doug, the manager, whereby I expressed my dissatisfaction with their customer service, or lack thereof. I asked him why I should still purchase any vehicle from them. He offered no reason, apology, discount on future service or car pricing assistance. Truly a disappointment for what is supposed to be a luxury dealership not to exemplify some level of added value. From service, to finance, to sales management, I find this entire group extremely arrogant. Though I live in the Upper Marlboro, I will certainly drive to VA or Hunt Valley before I do business here again.

Omg!!! This is by far the best dealership my husband an I have been to service and staff are all top of the line we have brought two car from them and have never had a issues!!!

This is by far the worst dealership I wave ever been to and our sales rep, Graeme Reaves, is NOT to be trusted. After dealing with a couple dealerships regarding the purchase of a new LR2 I made a decision based on pricing from everyone and just as I was ready to buy from Bethesda Graeme called with a very good offer. I confirmed it several times including getting a voice message from him but when I went there the deal was BS. It was a flat out lie to get me to the dealership and then change it up. Stay away from this dealership and this scum bag!

I made an online inquiry and was contacted by Graeme Reeves. He was receptive at first then when he thought he was going to make a sale, things didn’t work out and he ignored my call, I emailed and was ignored again. Awful customer service. Glad I didn’t get the car from them. These dealerships want easy money and don’t want to work for it.