Hertz Rent A Car

I definitely would not rent from this location ever again. Don’t be in hurry if you are picking up a car! The one girl working was nice enough, but clearly was overwhelmed by the numerous amount of people in the small tiny trailer that is their office. She had no Managment skills and basically would start another transaction before another one was completed making the pile up even worse in the trailer. It took over an hour and a half to pick up the car. Come on Hertz staff your locations better! The little lot has no selection of cars and when I did get my car the maintenance light was on.

I rented from Hertz because their last minute online rate for a full-​size vehicle was better than Enterprise. Should have paid more and gone to Enterprise. This location of Hertz does not have a good selection of vehicles and the cars they have are not well maintained.
The Camry they gave me had almost bald tires and on our way back from Atlanta to Maryland, one of the tires blew out on 85N, in the middle of nowhere, about 60 miles from Richmond. It was raining and cold and just starting to get dark and our phones barely had network. Decided to quickly change the tire rather than call roadside assistance since that would take about an hour, at least.
Guess what I found when I pulled out the spare? It had no air in it, zero, nada. nothing at all!
Even if I had called AAA, they wouldn’t have been able to change the tire cos the spare tire had never been checked by the ever diligent Hertz reps who are oh so busy.
Called Hertz roadside assistance and they sent a tow truck about an hour later. We were towed to the nearest airport location i. e Richmond International for an exchange. Several hours later we were on our way back home. Must add that the friendliest and most helpful person through all of this was the tow truck driver (Donny). The Hertz reps in Annapolis and Richmond acted like this happens often and they couldn’t care less. Stuff happens is what the rep in Annapolis told me.
Lesson learned. check the spare before you rent a car from anywhere.