Extended Stay America – Annapolis – Womack Drive

I had a reservation for a nights stay back in September 2015. I had reserved it through a promotion they offered online for a discounted rate. I called several days before my reservation to add an additional night and they happily obliged. Unfortunately when I received my email confirmation of the updated reservation I saw that the original night that I had reserved was now more expensive. I understood that my additional nights stay would not be at the same promotional rate as the original room I had booked, but was confused as to why the reservation I had already had was now more money. I called to straighten things out. The several people that I spoke to all said that when the additional night was added the entire stay was rebooked and that the promo was no longer available. I was not told that before trying to add a night. I felt like I had been misled and they refused to rectify it. I felt like they saw that my reservation was coming up soon and thought that I would just suck it up. I did not. After I was told a manager would not be available to speak to for more than 36 hours (the day of what would have been my arrival) I canceled the reservations all together. Making an honest mistake is one thing, but misleading a customer into paying more money and then refusing to fix the situation is another. Don’t trust these people. I wrote them an email about it months ago and never heard anything in return.

My friend and I checked on Nov 7^th for the Bay Bridge 10k Saturday night. I made the reservations through Priceline and was quoted $ 139.93 (including taxes) for one night. When I got there they front desk lady asked for my credit card and charged me $ 220 without me knowing. I thought I was being charged for the priced quoted on Priceline. When I asked her about it she told me that she would talk to the manager and he would be able to give me back the difference on Monday when he gets back in and that he would give me a phone call.
Monday comes around and he haven’t heard anything back. Last week I tried calling and the front desk person told me that he had just stepped out of the building and would call me back. I tried calling again yesterday Nov 17^th and the front desk again told me he was not available and took my information down again for him to call me back. I still have not heard anything or received my money back. I just tried calling right before writing this and the front desk told me he’s not available.
This is really frustrating. The costumer service is lacking in management. I would like to have some kind of resolution to this problem.

Very disappointed with this hotel. I booked and paid for a non-​smoking room with a queen bed but I was given a smoking room with 2 double beds. The room is disgusting, it smells horrible and the carpet is severely stained. I asked the front desk representative if something could be done about the stench in my room and I was given an almost empty can of air freshener, it didn’t help one bit. I also asked to be moved to a non-​smoking room and I was told that the hotel is fully booked and I could speak to the manager in the morning. I will NEVER stay here again! Do not waste your money!

Location was pretty gd, in vicinity of good restaurant’s and shopping. Staff was nice and check in went smooth, overall first impression was fine. Upon walking in the room we noticed it was a little dated, having a full size fridge and cooktop was cool but not really needed for a one night stay. So far so good!
Upon laying down the bed was ahhhh let’s just say NOT the best. Took almost 3 hours of tossing and turning to finally fall asleep. When I woke up my back and neck could not have been more uncomfortable after sleeping on pretty much a full size sheet of wood (which was sold to us as a queen). We showered and proceeded right to the nearest spa to get our back shoulders and neck realigned. Will never be staying at extend a stay again, it was a great place to stay when I was 18 but not so much after 30!

Worst hotel room we’ve ever stayed in. The common areas are well-​maintained but the room reeked, had dirty with hair all over, really rough towels, rough really cheap sheets, cheap pillows and the list goes on. The staff, especially Rashaad, was very helpful. It appears that there’s a serious cleaning staff retention issue and/​or is significantly under-​staffed. Pay your employees a few bucks extra per hour and your business will last.

Overall a good place to stay. A little hard to find since there’s another extended stay just around the corner.
The coffee in the lobby was good and it was nice to have the fruit and oatmeal before hitting the road.

I had an overall pleasant stay at this hotel.
This hotel is a little hidden and is around the corner from another Extended Stay America (imagine the odds of that), so be sure to check a map!
I arrived at 11pm and was quickly checked in. I was informed that I was in a smoking room, something that I hadn’t even taken into consideration when I booked as I thought smoking rooms in hotels were a thing of the past. Apparently they still exist in Maryland. Seeing that I had booked a ridiculously low rate for the room I wasn’t going to put up a fight.
The third floor I was on smelled a little smoky. It’s probably where they keep their smoking rooms. My room had a little bit of a smoky musty smell, but at the end of the day it wasn’t the worst thing in the world.
The room was very clean and pretty modern. The kitchen and bathroom area had a nice modern dark wood floor and the bathroom was clean and spotless. I’m over 6’4″ and the shower head was above my head, so I am not sure what the one previous reviewer experienced.
The kitchen area of my room had a full-​size refrigerator and freezer, two hot plates, a coffeemaker, a sink, and some cupboards filled with basic eating and drinking wares.
The microwave had a little rust on the metal between the glass on the door, but was clean on the inside. The refrigerator/​freezer was clean. The sink had a Pur filter attached, which is a nice touch as the Annapolis tap water isn’t anything to write home about. The coffee machine came with one ready-​to-​use coffee filter bag.
The room had a nice combination of furniture, including a dining room table, office table, and recliner. Additionally there was an iron and ironing rack in the closet. There are also plenty of unoccupied electrical outlets.
The bed seemed nice and clean. Only the bed skirt (the fabric covering the box spring) looked like it could use some cleaning.
There was a nice modern TV in the room. About 25 channels were offered, including two Showtime channels.
The hotel has free and paid wi-​fi. The free wi-​fi is really only good for casual browsing, checking email, etc. I measured it at 0.25 Mbs down. The hotel does offer faster wi-​fi (claimed to be 2.5x faster) for $ 3.00 a day, with cheaper rates for longer stays. I didn’t try it out, but would have if I was actually using my room for more than sleeping. The password was on my keycard envelope.
«Grab and Go» breakfast is available in the lobby until 9:30. This includes three types of coffee and pre-​packaged granola bars, muffins, and oatmeal packets. There is also some fruit. The oranges looked ok (I ate one), the apples looked a little past their prime.
The checkout time is 11am. I would have preferred noon, but this seems to be standard for the chain.
Overall this was a very decent hotel and I would stay there again.

We unfortunately waited to book a room in the annapolis area to late. Not realizing the the Naval Graduation was the same weekend. We found this place $ 146.00 for one night in this DUMP!!! I am warning you dont stay here.
Checked in…
Sign #1 to leave, the elevator smelled like old dirty mop
Sign #2 to leave, walk in and room smelled like cig smoke. We asked for a NON smoking room, I am allergic to cigarettes.
Sign# 3 I flopped on the bed to take my shoes of and the bed flopped up of the frame.
okkkkkkkk. Now yes. I maybe tall and slighty overweight. But I am not fat enough to for the bed to do that. I flop on my bed all the time at home, it never moves.
So at this point we decide to leave. As we are discussing I am noticing little things, there are outlets all not quite flush with the wall. The walls are dirty, the bathroom floor was horrible.
Get back in the funky elevator.
After a lengthy explanation of why we want our money back the front desk guys explains he doesnt know how to do refunds. He had to call someone, wait for them call back. So it we literally waisted an hour out of our night.
I have stayed at far better places for far less money.
Also as we were waiting there were these folks, first they come down asking for a snack machine. Go to the snack machine. come back they need change. The frondt desk says they dont have change. Ok so they go out to the car, come back with change, grab a sprite. Then ask where the ice machine it, he says we dont have a ice machine.
These are simple things. If you have a snack machine… at least help out with change. and what hotel, motel holiday innnn doesnt have a ice machine

The place is not clean and does not offer much for the price. We got to our room around 10 pm and the rooms were hot around 80+. That made for going to sleep with kids not the best thing. Find another place that has better ratings!

Was booked for 3 weeks, left after the 2^nd day. Room, halls and elevator where filthy. Screaming in the halls from other guests multiple times, excessive loitering in the parking lot and halls.
Majority of lightbulbs where burnt out in the room, dead bugs on the fridge, awful cardboard bed, dirty laundry and bedding sitting out in the halls on the floor the entire time we where there.
Felt genuinely unsafe here and would not recommend to anyone.

I got a decent deal through Priceline, trying to be frugal for the people who are paying for my trip. What a dump.
First, I’ve read reviews on other websites saying this place is hard to find. That’s quite an understatement. I got in at 11:15 p.m. or so after calling earlier in the day to make them aware I’d be checking it late. No problem there. That’s where I stop saying that. I checked all the map sites and they give the wrong directions. The only sign that isn’t lighted is the one for this flop house, I drove right by it twice. At least they could invest $ 10 in some reflective paint, right?
I got here after making a quick pit stop at the store to grab a pizza and some toiletries. Arrived and was sent to a room on the 2^nd floor on the other side of the hotel from the lobby. Simply for ease of egress tomorrow morning I moved my rental car over to the side entrance. Got all my bags out. Walked up stairs (no elevator except in the center, no biggie). It’s quite reminiscent of the hallways in a nursing home. That’s really the only thing I can compare it to. Arrived in my room, opened door to an overwhelming odor of urine. Oh look, unmade bed and pee in toilet! Yay!
Called the front desk, told her of the situation, she had me come down and then put me on the opposite side of the building. Carried all my bags up here and entered. No stove, by the way. So much for the frozen pizza :(I don’t really know why I thought it would have an oven other than priceline saying it had a kitchen. It didn’t say «limited kitchen» or «kitchenette», it said «Kitchen and Dining Room» so I just assumed. Bad decision.
Boogers on wall. Smeared. Seriously. Several fruit flies making the rounds. I’ve seen nicer bathrooms at a Super 8, the shower head is up to my nipples. That should come in handy trying to clean the room filth off my poor body in the morning. Woman working the front desk isn’t able to cancel the remainder of my nights, she told me to come down at 7 a.m. and talk to the front desk. I called Priceline and they said they can’t do anything either because I didn’t cancel by noon. It seems that I would have to KNOW that someone had smeared boogers on the wall before I could cancel due to that. Lovely. I’m sitting here fearing sleeping in the bed. Who knows what’s in there. Yuck.
Well, this seems like the perfect time to take advantage of the fancy recliner in the room. Kind of unappealing, however, with more boogers on the wall near the chair. There is also the promised «dining area» which is a table. No chairs. Interesting!