Enterprise Rent-A-Car

Rented a small SUV to transport the surprise party fixing for my mother in laws 94^th birthday.
The rental was almost a disaster. I had several coolers to transport and the tailgate took every bit of strength I had to open. The RAV4 tailgate was tough to open.

If you don’t buy their insurance they will charge your card for any little scratch that you may miss because when you get the car they blend because the vehicle has not been washed. Take pictures of all sides before you drive off their lot.

I’ve rented from these guys twice now. Both times they ripped me off. It was a couple of years apart so I thought maybe it would be different but nope. Customer service here is terrible and they WILL find damage to your return regardless of how well you treat their car. If they don’t do that they will certainly tag you for an extra days rental because you turn in the key a few minutes after the return time as a result of them ignoring you for a half hour. Horrible place. Go elsewhere. Save yourself the aggravation and back end charges.

I took my car to get looked at and was told it would cost $ 2100 and advised not to drive it. I still needed to go to work and had an appointment that afternoon. I decided to park my car until I got a second opinion and get a rental from Enterprise. It took me longer to deal with my car than it did to get the rental. Within 20 minutes I was driving to work. I had to extend the rental twice because my car wasn’t ready and did so over the phone. Excellent service with affordable pricing!!!

We have been in the area for three weeks, traveling on our boat. I use Enterprise all the time, since «we pick you up,» seems to be a service unique to them. We ALWAYS get great service, so when I saw the poor reviews for this store I was surprised. I found nothing but the first class service I have come to expect.

First to Review
I often rent «one way.» The process worked perfect here. Everything was as it should be. Max, «manager» was helpful, courteous, professional, and expedient. They picked me up across town on a busy day with a huge boat show going on. Dropping the car at JFK was just as smooth. I’ve read the other reviews for this branch. Doesn’t make sense! Maybe they’ve recently changed personnel? Hope so! I hate to hear of military folks being serviced poorly. Thanks guys/​gals. They were also cheaper than anyone else I could find.

Terrible! I brought 4 coworkers who are deploying here to rent a car to drive to Delaware for their flight out to Afghanistan. We called to advise we were running late due to traffic. The man working the counter told us he would wait for us to arrive. We arrived 12 minutes after the closing time. While working out alternate means of transportation in the parking lot, the assistant manager walked out of the store and told us there was nothing she could do for us. Wow.

I wish there were negative stars to give this location. We were trying to catch our airplane to deploy last minute and made a reservation. We hit some traffic getting there, but called twice to inform them. Once 30 minutes out and once 10 minutes out. They said they would wait for us. We arrived at 612 to the location. I will not hide they close at 6 pm but twice they said they would wait. Well from the rating you can imagine they didn’t. You would think it would end there but it only got worse.
I called enterprise To find an open location. I was on the phone for ten minutes when an employee arrived. She was friendly and informed us she was just returning for the night from picking up a rental but that her boss had locked up and could not help. I get that and that is not what sent me over the edge. After another 10 minutes, now 630 ish the front door opens and out walks the assistant branch manager and the previously mentioned employee. I was dumb founded, the assistant manager saw us arrive and watched us in the parking lot for the whole 20 minutes.
I asked her why her employee would tell us he would wait and then not be there. She stated” yes, he was sitting in front of me and I heard him talking about the fact you guys were going to be late. But we are closed and can’t help” then walked away. Are you kidding me? So instead of helping a customer who she saw in the parking lot she decided to lock the doors, ignore us then just walk on by.
If your still reading this you may wonder can it get worse? Yes, yes it can. The gentleman who said he would wait was sitting in the parking lot next door also watching us the whole time.
Luckily our good friend came and drove us giving up a night with his 9 month pregnant wife. I hope anyone who reads this will not rent from this location. I hate to say all of enterprise because their service rep was appalled, but this location and this assistant manager in particular.

I had a very bad experience at this location. The rental was dirty when I picked it up with the front counter person offering to vacuum it out due to ‘someone must have been driving people around in it as it was once clean’ we ended up finding a baby bottle in the back floor and the truck was full of flower debrie (I doubt they were helping them move their mums!
Then I was told I could drop off at the car dealership without any issues only to be charge with damage to the rental which I was not made aware of until I saw the claim. They apparently attempted to contact me without leaving a message on Wednesday morning and I dropped the car off on Monday evening. I would not rent any car from this location ever again I had informed the dealership that i was dropping off the car there as they suggested and no one from Enterprise was there to check out the car nor did anyone from the dealership come out and look at the car. I find this unacceptable as I am sure people leave cars there all the time there should be a system in place. I truly beleive that someone at Enterprise was driving it around and damaged the car with them thinking they could attach it tomy insurance since no one signed off on the car when it was returned. So BEWARE and do not get caught up like I did.

Not happy with these guys. They were due to pick me up at the shop which was fixing my car. They showed up 45m late. Then when I got the rental agency, they «had no cars» and we had to wait for another hour. I expected more timeliness than that! No apologies given… Ordinarily wouldn’t be a big deal, but I had my four-​year old with me.