Elite Auto Body

I was very impressed by Elite Auto Body in Annapolis Maryland. Starting with Ms. Beverley, who handles the front desk. Her courteous, professional, and excellent customer service was very impressive. Tom, the owner there at Elite Auto Body takes excellent care of the customers and extremely thorough, professional approach in all facets upon arriving and departure there at Elite Auto Body. Both Tom and Ms. Beverly, responded every question, concern, and phone call to them in the most polite and professional manner. I would highly recommend them to anybody.

My new car was sent to them from Criswell for hitting a curb. They billed for a front end alignment but left the damaged rim and steering linkage untouched. When I picked the car up from Criswell, the steering wheel was turn to the left but the front end tires were turn to the right. I then drove the car to another auto body in Calvert County and was told the car was NOT drive able. It was too dangerous to drive anywhere. According to my insurance, if Elite performed the front end alignment as they claimed or went in to adjust the airbag sensors, they would have found the damage. I needed two broken rims replaced as well as control arms, suspension, steering knuckle, strut, drive axle nut, etc. Elite tried to blame Criswell even though they could not explain why they charged for work not performed. I would never use or recommend Elite to my worst enemy.

Four and a half stars. I brought my Audi A4 to repair a rear bumper which had an unfortunate meeting with a sign post. Tom gave me a detailed estimate with a very reasonable price. The finished work which was done for the quoted price was nothing short of miraculous, absolutely no sign of repair (and he even painted and installed a damaged running board cap for me). The only reason I didn’t give them 5 stars is that the work took a bit longer than expected, but it was worth the wait.