AT&T

They’ve had weeks to respond and the worthless manager has not. Only shop here if it’s literally your last option. They’ll rip you off, lie, and cheat you in every way possible.
AVOID!

Today we upgraded our phones with AT&T. We did the plan switch on the phone. The gentleman was quick and kind, he was very patient with my fathers every question. He then told us we could pick the phones up at the store or have them shipped. I decided to go to the store and pick them up. Now my family lives in crofton, so we had to decided between the bowie and the annapolis store. We decided Annapolis, and thank baby Jesus we did. The lady who checked us in was sweet and very professional (i forget her name) she was an African American lady. She got Sydnie to help us. Sydnie was nothing shy than amazing, and a breath of fresh air. She set up four phones in under two hours. Two of the phones had to be set up and ready to go (My parents phones, and they cant be bothered with doing it themselves). I wanted her to leave my phone alone as i wanted to set it up myself (I should have let her do it, its taken me far to long) all three were Iphone 6. My sisters phone was a samsung galaxy (she had that one ready to in a snap). Then for the accessories. I am super picky and had spent a decent tine looking for a cover i would like. I gave up as i wasn’t able to find anything i liked. Well not Sydnie, she found the perfect case I wanted, with very little information to go on. She found the perfect folio case. My phone an wallet are one in the same. She helped us select two cases for my parents that they love (they were not even in the store at the time). She then quickly applied the tempered glass screen onto my sisters galaxy, without skipping a beat. Sydnie was amazing. We usually rely on a gentleman who works there and has been helping us out for years (My parents have a loyalty to him as he is married to a South African, because we are from South Africa). He wasn’t there today, and not because I don’t like him but because I am so happy to have met and been helped by Sydnie. I sincerely hope that AT&T are looking after her well. Thank you so much for all your help. I hope you rise through the ranks quickly. You understand customer service and it shows.

Worst service I have ever gotten from an att store. The customer service person was confusing and dishonest by not quoting us a monthly price that had my roadside assistance, insurance on both phones and tax included. Went in to get my mom her first smart phone and he told us we would both save money by bundling our lines. Quoted us $ 130 and bill is $ 180 a month.

This is the worst service I have ever experienced in this store. I went in to spend as much as It cost (any cost mind you) to get a new cell phone for my boyfriend regardless of weather or not I have an upgrade. I had a friend I knew worked at the store so I called him to get help thinking he could point me in the right direction. Instead he texted everyone who worked in the store and basically told them not to sell a phone to me. I have usually had great experiences in that store and highly recommended it to friends constantly, in fact I got someone to switch from verizon to ATT onto my phone plan. Since they have re staffed the store they lost their good employees and all of my respect. I have been a paying ATT customer since it used to be Cingular, but being treated like a child and told I am not allowed to spend my money in this store has left a bad taste in my mouth for the new ATT. I will be taking my business elsewhere and I recommend you do as well. Worst shopping experience of my life. I only gave it one star because it wouldn’t let me proceed without adding at least one. The managers and staff are arrogant, rude, and most of all unprofessional.

This has to be by and far the WORST AT&T I have ever had the displeasure of going to. The staff, right down to the manager (Danny) are incredibly rude and arrogant. They refused to allow me to see the General Manager or District Manager. Do NOT shop at this outlet!!!