Appcessories Repair Center

Fair price and quick, reliable work. Can’t complaint. Let’s face it: if you are here or looking for a place like this, it means something bad happened and you are probably in a pissy mood about it. Why not have the least painful experience possible for your sanity… and your wallet?

Hmmmm… $ 140 to replace a cracked iPhone screen then noticed that they had broken the LCD. We took it back and they refused to cover their mistake under their «Gauranty».
Said they needed manager approval and the manager was not answering his phone. So we had to pay another $ 40 to get them to replace the LCD which they had broken.
On the plus side they smiled while they took advantage of us since we were on our way out of town.
So — be careful here.

Great place, great service, had my phone fixed and it’s been 3 months and no issues, I had a great experience, love this place ! I have recommended friends and family here.

STAY AWAY FROM THIS PLACE!!! I had my iPhone 5s LCD screen fixed for $ 120.00 and do I regret ever walking up to this place. I was told my purchase came with a 6 moths warranty. My bad experience with this company began when my screen went blank a month after I had it fixed with them so I took it back and the «technician» tried on about 10 different LCD screens before finally giving up and forced to issue me a new screen. 70+ days later the LCD screen gave up this time giving me a very distorted screen to the point where it no longer registered any commands. I took it back and right away the «technician» with out even doing anything to my phone other than feeling it in his hand claimed that I had damaged my phone by dropping it let me tell you he and swore that I had dropped it and it was my fault so he couldn’t do anything. I was aghast at the knowledge this so called «technician» has by just feeling phones in his bare hands. I stood my ground and had him open my phone and show me where it was damaged from. He claimed that my phone screen was coming apart and it was my fault for dropping it. Now there was another gentleman with him and I asked who he was after he magically felt my phone and concluded that I had damaged it by dropping it. I turn to the other gentleman who claimed to be the District Manager. now this guy was a joke of a manager because all he could tell me was he had 3 years experience and that phones always damage by people dropping them, sitting on them, setting them down on a desk or table so they couldn’t do anything because I had damaged my phone. I argued with him and told him that they were falsely giving out 6 months warranty on the work done and that I would be reporting them to the BBB and he said to go ahead as he had no problem with me doing that since he had 3 years experience fixing phones. At that point I had enough of that clown of a District Manager and walked away furious as I felt I had been ripped off by them. I happen to turn around and he is telling something to the «technician» laughing at me and I happen to catch him. Anyhow, stay away from this place they will take your money and then use their magical powers to turn you away from what you pay for.

WARNING DO NOT USE these guys. warranty is a scam. The owner is a crook… trying to get business from the kiosk upstairs in Montgomery mall by saying he will change the screen if ANYTHING happens to it.

Maybe I should’ve been warned by finding out their website is still under construction. And in Joomla, no less. Bad all the way.
I was in the DC area and my Samsung Galaxy SIII glass was cracked months ago. Now I could go on a tirade about Samsung’s cheap «Gorilla» glass, but that’s not why I’m writing this review. I’m writing about the place that ‘fixed’ my phone.
Living in LA, I had a few options on getting my phone fixed. Places that would replace the glass for $ 200 or more or go the internet approach on purchasing replacement glass from someone on eBay and then fixing it yourself and hoping for the best. I decided I wanted a pro to do it, but I also didn’t want to overspend for it
The fact I was in DC with time to spare in a decent mall, and the promise the Galaxy could be corrected in about an hour was certainly appealing. So I spent my 95 bucks and I went ahead and got my glass replaced.
The guy who fixed it, Israel, seemed like he knew what he was doing at their mall kiosk (one of several in the mall) and there was a six month warranty in case something went wrong.
He warned me that while he usually has had success replacing the glass, he couldn’t guarantee that the operation would be successful. I understood that, and I gave him my phone and went shopping.
An hour later, it was done and a nice piece of glass was on the case looking great.
Or did it???
Took it back and my brother called me. He couldn’t hear me at all. I couldn’t hear him either, but that was his phone, not mine. No biggie?
Wrong. Then I tried to call my girlfriend in LA and I might as well have been talking in a dark closet. It sounded even worse than before and he should have made sure the call quality was good before handing off the phone to me.
I explained to Israel that there were already phone issues with the mic and he just told me if that continued with the new glass to simply restore the phone. Definitely a last resort since I would lose all my data, but after realizing the phone quality was getting worse, I had no choice. Restores the phone to its original settings but the quality did not improve. So now I had lost all my data… and I had even weaker call quality. Great!
Not just that but the new glass made using the smartphone features much, much worse than before. Swiping through a news site often misinterpreted swipes as clicks so I’d end up on a news article when I just wanted to continue down the list of articles. It made surfing an extremely frustrating experience.
So I call their support line (on Vonage… certainly not my Sprint phone!) and while the woman on the end of the line was sympathetic to my cause, she wasn’t the decision maker on issuing me a refund. That was management and they turned it down.
So basically I spent $ 100 with taxes included for a phone that no longer has cracked glass but now has lousy call quality and is impossible to surf or type on the glass. Win!
Uh, no. Just a lousy experience and I would highly recommend staying away from any of their five DC/​MD locations. Can’t trust them.