Annapolis Endocrinology

I have been a type 1 diabetic for almost ten years and have seen many endocrinologists for routine check ups. Never in those 10 years have I visited a practice that was so unknowledgeable. The assistants didn’t know the basics about insulin usage or pumps (which I have). They do business with Medtronic and since I have an animas pump, they couldn’t download my software and didn’t know how to help me program new settings. These were only a couple of my issues. I was very dissatisfied with their lack of knowledge and will have to find a new endocrinologist for my needs.

Never (and I mean NEVER) go to this practice. This is the fourth endocrinologist I’ve seen since having my thyroid removed in 2008 (military, we move around a lot) and this entire practice is the worst by far.
My genetic condition is exceedingly rare and I never expect a new endocrinologist to know what I’m talking about but I do expect them to take me at my word and do their research in order to provide me with the best possible care. Apparently, that is simply too much to ask with this practice. One doctor at this practice started our conversation by being clear that she had never heard of my particular genetic mutation and then followed it up by saying that I was clearly wrong in thinking I was at risk for adrenal cancer. .. when you don’t know anything about my condition, perhaps you should do a little research before telling me I don’t know what I’m talking about.
I have been cancer free for almost 8 years now. Despite this fact, they have been sending me in to get an ultrasound done of the area every 6 months. This is completely unnecessary and a comply waste of time and money. Perhaps they are trying to gouge the insurance company because there is absolutely no reason to send me in at all, let alone every 6 months.
The practice was always mediocre but the last 3 months have been the absolute final straw. I went in for my appointment in early November. I had my toddler with me because he had a cough and I didn’t want to risk getting my sitter’s children sick. I brought snacks and toys to keep him occupied but we sat there waiting for almost 2 hours. Apparently my normal doctor was taking longer than normal with a new patient (which is completely understandable and acceptable). After asking repeatedly how much longer I’d be left waiting, they finally sent in a different doctor. It was only a follow up appointment and fairly quick. Afterwards, the doctor insisted I sit and wait for a blood draw request (rather than simply mailing it to me later). I told her that it was well past my toddler’s nap time and we needed to leave. Her response: «Maybe next time, don’t schedule your appointment during nap time.» Are you f — ing kidding me?! That is a completely unacceptable response. I don’t care what your title is or how much you get paid.
I scheduled my next appointment for this past month, three months after my appointment in November. The office sent in a prescription to my pharmacy for only 1 month of my medication, with no refills. I didn’t realize this until I only had a couple of days left and called in the refill request to my pharmacy and was informed I’d have to contact the doctor. After fighting with the doctor’s office to have a refill request sent over (that in itself was a headache), they sent over another month with NO REFILLS.
This office is incompetent and rude. I will be switching doctors and hope they go out of business soon because no one should have to go through this in order to get proper care.

Do not go to this practice! I was told by my GP to see an endocrinologist, so I made an appointment with Dr. Cantero. She had all my lab work, medical history, etc. She told me I was a hypochondriac and because I was skinny there was nothing wrong with me! However less than a week later I went into hypoglycemic shock and fainted! I saw a different physician who actually LISTENED TO ME and read my chart and diagnosed me as hypoglycemic. I had heard horrible things about Annapolis Endo before, but was willing to give them a chance. HUGE MISTAKE NEVER USE THIS PRACTICE IF YOU VALUE YOUR HEALTH!

I have been with this practice about 10 years and am sad to say that will be ending. I have even seen almost every doctor in the office with hopes of meeting my healthcare needs in one location, despite the fact that I now live almost an hour away.
The lack of professional courtesy from the front office in addition to the lack of communication from the practice as a whole has definitely led to their decline. I got a card in the mail telling me to reschedule but NOT mentioning that my doctor had left the practice (2^nd in a row to do so); when they called me to reschedule THE DAY OF my new appointment, they didn’t even leave me a message. But instead rushed me in for an earlier appointment, only to sit and wait and be told there was a chance I wouldn’t be seen.
It’s truly a shame, there have been amazing doctors to practice at the two Annapolis offices I’d regularly gone to, but it’s no longer feasible to spend almost 2 hours driving to not be seen after the office fails to do their part. Nor communicate via phone or other means to save everyone’s time. I hope they can eventually turn things around, the facility is great, but new management is definitely a must.

After 4 months I have had to finally to give up on this office. I was referred to them by my PCP in December and found to have thyroid cancer. Each time I called and left a message with the nurse’s line I had to leave multiple messages to get a return phone call. I had a horrible time getting them to send my ultrasound results and lab work to Johns Hopkins prior to my surgery. Then when I visited after my thyroid was removed I was referred for radioactive iodine ablation which would be done at Washington Hospital Center. At my next visit with Annapolis Endo 2 weeks later I found out that no referral had been sent to Washington Hospital Center — it was like they couldn’t remember we had just discussed it two weeks ago! I am now (finally!) set up to to visit WHC next month for RAI and this past week I called Annapolis Endo and left 3 separate messages to make sure they had sent preauthorization status to my insurance company. No response. I finally sent an email basically laying out all my concerns and the fact that when dealing with a cancer diagnosis the last thing you need is added stress from poor management at your doctor’s office! That finally got me a return phone call from the head nurse. I also had questions about the lab work they ordered and said that WHC suggested I have additional labwork following RAI. The nurse basically told me they didn’t care about those numbers and if I had concerns I could discuss it with my doctor at my follow-​up appointment. I plan to be under the care of a new and hopefully more caring endo by that time. I don’t know how well Annapolis Endo deals with other patients but if you have thyroid cancer I DO NOT recommend going here! Actually whatever your condition, if you would like to have good communication and expect return phone calls, this is not the place for you!

I agree with the previous reviews. You will wait up to 60 mins for your appt. But to be fair, the last time I went I did notice my wait was only about 30 mins. When I first started going to this practice, the front desk people were awful — rude, cold, and would make mistakes with you appt times. Now that has improved, but it needs to improve more.

HORRIBLE HORRIBLE HORRIBLE
I only went to this place cz my PC refereed it. There office service is HORRIBLE. They do not answer the phone because they don’t even have one except in their Annapolis Office. They will not return your messages either! And will try to charge you cancellation fees because they only check their voice mails every 2 hours according to the office staff.
I had an appointment and was late cz I got into a fender bender on my way to the doc. I called them and left a message. No one called me back and when I made it to the office they refused to see me even though I was only 30 mins late. I can understand not accommodating people who are late but not showing compassion towards a person who was in an accident is what wall street does and not something your doctor should do.
I was only there to get prescriptions and the doctor had said it would be a 5 min appointment to go over my labs and send in the prescriptions during the last visit. For them not to have 5 – 10 mins for a patient who had an accident and still showed up to their office shows that they don’t even deserve to be doctors. They need to be bankers. They are in the wrong business.
PLEASE DO NOT PUT YOUR HEALTH IN THEIR HANDS. THEY HAVE NO COMPASSION FOR THEIR PATIENTS!

I agree that the wait times are excessive, but I wait a long time to see any doctor these days. My complaint is that, once a doctor arrives, she gives the patient five minutes tops. And all the doctors in this practice are very by the books. They are dismissive of symptoms they can’t account for by looking at the few tests they are willing to order. They don’t seem to care very much for their patients either. While waiting in an examination room, I heard the doctor next door yelling at a patient, accusing her of not trusting her medical expertise. I have certainly felt that lack of trust the other patient was accused of, but I never had the guts to express it.

The wait time (with an appt) is unreasonable. Most scheduled appts run close to an hour late. The only way to get bloodwork results is to make an appt; they won’t give you the info by phone. This means you come in for 1.5 hours to have 5 min with a NP or Dr who gives you your results. I’ve stayed with the practice long enough and my patience has run out. For example I had a 3 pm appt and here I sit in the office at 4:25 pm waiting for the doctor. My advice: choose a different practice.