Universal Title

Can’t say enough bad things about this company. During our closing we were told we would receive a home warranty as a thank you for closing with them. Post Closing I had to send 3 emails and call them 2 times and still didn’t get a response. Took my real estate agent emailing to even get them to respond to me, at which point I was told that they had no memory of promising a warranty. Not only did they conveniently forget after the closing, but it took 5 days to get any response at all. When I brought it to their attention that taking 5 days to even send any sort of response was poor customer service, I was basically told that 5 days was par for the course, and that I should have contacted someone else at the company to get a faster response, not that I had any way of knowing who else to contact.
Listen, at the end of the day, a closing company is a closing company, you’re trusting them with some pretty important paperwork, and I just didn’t get the feeling that this company really had it together, I wouldn’t trust them with anything important. For me, customer service, standing by your word, doing what’s right, even if there is no monetary benefit is what makes a company worth using. Universal title honors none of these. Maybe I’m just idealistic, but I refuse to continue to patronize companies that so obviously care so little about their customers. I’d recommend using someone else.

THE title company from hell! Guaranteed to make your first-​time or 3^rd time home buying experience a disaster. Guaranteed 100%. If you’re looking to play phone tag for weeks, stress, and and all-​around rude treatment, Universal Title is the place for you.
They never showed up on the date of settlement. Five days later when I called them to figure out the hold-​up, the attorney asked me if I am a cash buyer or taking out a mortgage… obviously he did not read or look into my file or he would have known the answers. My file was sitting there dayssss after he missed my settlement date and sat there untouched.
1. They did not show up at the settlement table.
2. One week later they had not even started on my HUD1 and paperwork!
3. We settled 2 weeks after the original settlement date.
4. On the day of settlement they sent a notary to sign off on their behalf. She did not have my keys. They did not give her my keys. I left settlement with my first home but no keys.
5. There was a financial issue due to their lack of communication. Then, and only then did they call me numerous times daily. Of course, when they wanted $$$$ a for a failed wire they magically learned to communicate.
Please, save yourself stress, anxiety, headaches, frustration by staying away.

Let me start by saying that my boyfriend is awesome. But, sometimes he doesn’t always pay attention to details. So, I was shocked to watch him as he went through his first home buying process. He was meticulous when it came to shopping for the best rates; he examined every square inch of countless properties; he analyzed neighborhoods; he researched historical trends in every segment of the city; he carefully projected future home prices within a 10 mile radius; and, he built crazy complex charts/​graphs/​algorithms of every unit he was considering. He was a nervous wreck! I felt like I was watching Rain Man invade my boyfriend’s buff and steely physique! Anyway, I am digressing. My point is, the only time he was ever calm throughout the entire process seemed to be when he was talking to Universal Title. I watched as Universal Title would go out of their way to explain every number in the closing statements. They were the perfect calming influence that we needed to get the sale over the finish line.
I admire their patience, professionalism, and warm demeanor. My boyfriend thinks they are the best and I could not agree more. I highly recommend them and I will never buy a home without them at my side.

My wife and I used Universal Title for closing on our house. I had mentally prepared for an arduous process but they ensured everything worked smoothly. I couldn’t believe how seamless the process was, and they gave us great and practical advice. I recommend them to all of my friends, especially first time home buyers.

I used Universal Title to purchase my first home. They were terrific! Being a first-​time homebuyer, I was concerned about overpaying for services and products that were outside of my expertise. With Universal Title, I felt like I had an advocate and a champion looking out for my interests at every turn. They were accessible, honest, and knowledgeable, and they went out of their way to explain every step of the process to me. I HIGHLY recommend them to any future homebuyers!

Universal Title is the worst title company I have ever encountered.
They are rude, discourteous, unorganized, and slow. Every person we encountered at UT was rude and generally not helpful. It is pretty bad when the realtor for the seller says she will never work with them again. We surely will not be using them again in the future.

Two weeks late and several un-​returned calls to get funds disbursed from a refi. Apparently they couldn’t figure out who to send the check to and rather than be proactive about it they sat on it. This put another time critical transaction at risk. Bad attitude on top of this. Not recommended.

Great firm and can’t recommend them enough. As a Real Estate agent I have had the opportunity to settle numerous transactions with them. My clients have utilized their attorneys for a variety of questions and they have always been available to them. I recommend Teresa Darnell as a great settlement officer. She has been great at handling the most trying settlements.