Pro Computers

My 2010 macbook pro was slow, freezing, and full of junk files. When I got my computer back it was so much faster and smoothly operating like it was when I first got it.

I’ve been dropping by Pro Computers for a few years now and thought I’d get off my duff and write a review.
My latest minor problem was my cd rom drive on my macbook pro. I bought it from a guy on craigslist and didn’t check the function of the cdrom. Found out after the sale it wouldn’t eject properly (Caveat emptor). So I bought a new one and installed it. And it wouldn’t eject properly. The case had a ding on it and I assumed it may shift the cd drive so I ball peened it out, re-​assembled it and… no joy.
So, I hung my head in shame and, tail between my legs, brought it to the professionals.
There was a perfect storm causing this problem including a screw down post that wasn’t correct, the misshapen case, and a few other things. The technician treated me like a human being, got the job done in an expeditious manner, and got my baby back to me so I could download some much needed software from a cd rom.
She was excellent and everyone there is HONEST and extremely knowledgeable about all things related to computers.
I won’t share what the charge was, but it was well below the competition’s prices and I’ve always been satisfied with their work. (As an aside, I DID ask how buried they were with projects before dropping it off — I’d be willing to wait a few days or week before dropping it off to minimize my inconvenience and get the short turnaround, which was roughly 36 hrs and they told me «a day or two.»)

So glad I was showing homes in the neighborhood and noticed this place! What a find. I’ve had a broken screen for 6+ months on my new laptop and they were able to fix it in a matter of minutes. Katie was very knowledgeable about Windows 8 complaints and added some helpful fixes to my computer to make it easier to use. It was all so fast and easy I asked about adding more ram which they did and my laptop runs faster than ever. All at a great price. I will be bringing back all my computers here and fully recommend this place to anyone!

Pro Computers saved me! I was in a hurry in the morning and ripped my charger off of my laptop and completely ruined my powerjack. Later that afternoon I called Staples to ask if they could fix it for me. They told me no, to fix that problem it will cost anywhere between $ 300-​$ 500 so I would have to buy a new computer and what they could do is transfer pictures and music onto my new computer… I knew this was crazy talk so I hung up. I decided to give Pro Computers a call since my father has had some of his TVS fixed there. I called and they told me to come right on in. Upon my arrival I was helped by Katie who was just awesome! She let me know what was going to happen and told me she could have it back to me the same day! She called about an hour after I dropped it off to let me know it was ready and that I should also get my screen replaced since it had a bunch of different color lines on it. When I got there she changed the powerjack, screen, got me a new charger and battery! She was absolutely great! I got all of this great service for not even half of what Staples had told me. I would highly recommend this place to everybody!

One of the reasons I hate dealing with computer hardware issues is that look I get from the computer guys or gals. If you are not particularly hardware savvy then you likely know the look I’m talking about. But I was desperate and I needed help. Chafik explained what had happened, fixed it quickly, and made some recommendations to improve my speed. He did a very good job of explaining things simply and in a friendly manner.
Very glad I gave Pro Computers a try. I will be back as well as recommend it to anyone looking for some tech support.

This place was recommended to me by my fastidious best friend. She was thrilled that they rescued hundreds of pictures that no one else could recover, so I came in with high hopes. My laptop company and a large electronics retailer had quoted me about $ 400 and several weeks to fix my screen. It’s not even WORTH that (technically speaking of course, as my life is in the thing). Pro Computers quoted me a third of that and 45 minutes. It was, in fact, an upgraded screen. They explained how, my eyes glazed over, fun was had by all.
Kind, smart, reasonably priced, quality, speed… doesn’t get much better than this. Should have known when my mega-​picky friend recommended them in the first place!
UPDATE:
I’ve used them twice since and it’s been DISASTROUS. I can’t technically them anymore.

Guys… I wont get into the finer details but here is my recent review… saw Unilocal,decided to give em a try anways thinking, maybe those few positive reviews were okay… NOPE!!!
Told me computer would be completed on same day… took them 3 days and I never got a phone call from them… each day I called they said it would be done the same day… then it turns out they didn’t even work on my computer until the 3^rd day… I checked the event log.
The worst part… they took out my HDD drive without consulting me… I didn’t request to have my video card removed, that wasn’t what I brought my computer in for… I told them I needed my computer back fast as I needed to take my online courses (Luckily I planned for something like this)…I told them to contact me before they deviated from doing anything I requested… The guy must have thought I was an idiot, cuz he went on about how the video card was the reason that the CD rom wasn’t working… I got mad… argued with him about the computer… then when he found out I knew a little something about computers… started changing his story and telling me that the video card was broken and didn’t work… I paid… left angrily…
That night, had my buddy reinstall my video card… works like a charm… Fair Warning… FIND SOMEWHERE ELSE TO GET YOUR WORK DONE… AVOID THIS PLACE…

Got my computer back and so far it is working like a charm. I looked at the Event log and they fixed it right after they received my summons. Never even called me to tell me they fixed it before going to court. Talk about shitty service. I wouldn’t have believed them anyway but they could have tried to say something convincing –big JERKS

I like these guys, and I’ll be going to them first for whatever I need in the computer arena. They are knowledgeable, fast, and very fairly priced. If there’s a problem, or a caveat, it’s around communication. If you have specific expectations, be sure that you make sure that those are discussed; they’re not going to be upset if you feel stupid because you made an unvoiced assumption.

Took one of our computers here last week to be diagnosed. Typical Toshiba black screen… Anyway. I VERY CLEARLY asked the guy behind the counter what the fee would be to DIAGNOSE the issue. He said «no charge». I must have said three times that we just want to know whats wrong with it THEN we would decide if we want it repaired. He said «okay I will call you Mon» That was this past Monday… Monday and Tuesday went by without a call. My boyfriend stopped in there tonight to get the computer back and was told we owe them $ 170 for the repairs. They had changed a video card (without informing us) and never even called us to tell us when they finished the unauthorized repairs. The guy that gave us our balance was the same EXACT guy that assured me repeatedly they would NOT repair it without our consent. My boyfriend brought that up and the guy just knocked $ 40 off the total.
I have some computer repair experience, but didnt want to tamper with the monitor. the video card would have cost me $ 40 and my own labor to repair.
Went in for a diagnoses and got a forced repair bill. Will never enter this place again.
*Updated. When we turned our computer on, we realized that they also broke the keyboard while doing unauthorized repairs. Tried to deny breaking it even though they were the only people to dissassemble this pc. Replaced keyboard after much arguing and several more days of them having our laptop.
HORRIBLE BUSINESS

Pro Computers has saved me hundreds of dollars. When I moved here I took my computer to Staples as a weld had broken preventing my computer from retaining a charge. The Staples store manager suggested that I go to Pro Computers. Don’t be put off by the building — when you walk inside you realize quickly that they really know what they are doing! Not only did they fix my computer, I have also purchased a practically brand new laptop from them — one that would have cost me close to $ 2000 had I purchased it elsewhere.
You will find the technicians very, very knowledgeable. They are honest and will tell you straight up what is wrong or if the computer is worth fixing.
As long as I am living in Northern VA or the area, Pro Computers will be my ‘go-​to’ store for computers.

Before having lunch at the Korean restaurant next next door, I decided to stop by and peek in Pro Computers, to see if they had any cheap power supplies for my OLD emachine. I’ve been hunting on eBay for a NEW one for a while, but it’s kind of a hassle to make a bid, wait, then hope that no one has placed a higher bid than you. Then you gotta sit and play the waiting game for it to arrive.
They didn’t have any new micro-​ATX power supplies, but they were willing to sell me a used one for $ 20. I could have probably purchased a new one on eBay for about that price, but I wasn’t certain. I asked if I could have it for $ 15 and he agreed. Haggling for a product totally empowers the customer. I left feeling perhaps a little bit guilty, but man did it feel great. That was $ 5 I was able to put toward my $ 8 lunch at Dong Hae Bada. he he he.
Although this place looks run-​down, the folks inside are nice and helpful. I’ve stopped by the Geek Squad before for diagnostics, and although they can helpful too… they are expensive. Considering this is really the only computer repair store that I’ve been to (aside for the Geek Squad) I wouldn’t hesitate to come here again. I think I can confidently say I’m a fan of this place.

Being an earthie, I believe in keeping my things til they fall apart. But I KNEW I needed a new computer… I knew it… I knew it. True to form, however, I ignored the moans and groans and freezings of my 8 year old PC until my Dell was as slow as a dud. Mistake. Bad mistake. Finally, it happened… she wouldn’t do a thing. She quit. Panicked, I called those Geeks on Wheels. I waited on hold FOREVER, and then they told me a service call would run $ 125.00 to $ 350.00. WHAT? And that may not resolve the problem. WHAT? I explained that is was an ancient old friend… not worth $ 125.00 to $ 350.00. No sympathy… forget them. Sadly, I drove around my usual day, and happened to see Pro Computer on the corner. I peeped in and met Dave. He’s awesome. He told me to bring’ er in, that the initial look was free. He did all that magic that computer wizards do… and got my baby running like a youngster! Like a new computer! And totally cheaper than those expensive, souless Geeks. I also learned that Pro Computers sells rebuilt computers, that are totally rehabbed, super cheap… and that they comlpetely guarantee them. Most of the «old» computers that they resell are less than two years old, and come from businesses that have upgraded. Gently used computers in other words. So now, I am looking at a few nice models over at Pro Computers, and meanwhile, my PC is flying through cyberspace. Seriously!