NTA of Gallows Exxon

I recently took my car here for a break job and I can not say enough great things about this shop. Not only did the service manager (Chris) beat three other shops prices but I was under a time crunch and he made it happen when these other shops couldn’t guarantee they could even get me in. All said and done I feel like a valued customer and was treated with the best customer service. Not only will I be bringing all of my vehicles to him but I will be recommending this shop to all of my friends and family. And anyone else I come across who may need service done to their vehicles. A+ job guys and I thank you again for getting the job done right and on time.

I came in for an inspection — no line! I ended up needing brake pads and they were able to do them while I waited. Their prices were fair, service was prompt and professional. No complaints! Also, they give 10% discounts to all hospital employees and military.

A friend recommended that I check out this NTA since I needed a bunch of work on my car done. Glad I did! The manager was friendly, prices were more than fair, the job was done quickly, and my car is running great now! :-)

This place is under new management — thank goodness. Ask for Chris. He’s polite, professional, and will go out of his way to beat competitor prices. I dropped my car off for service and he called back to tell me I didn’t need some of the work I was requesting, which saved me over $ 150. Oh, and his tire prices were freaking incredible! Definitely worth making a quick phone call to these guys for a quote when you’re price shopping.
Helpful tip: if you get your car inspected in the MIDDLE of the month you won’t have to wait in a long ass line. Common sense, people. (Just sayin’…)

I had a safety/​emission inspection due. I called them but they never ever pick up. I drove twice. First time they were too busy and told me a waiting time of 2 hours. 2^nd time they asked me to come after an hour.
why do you give Groupon coupons when you do not have capability to handle calls or service?

I wouldn’t give any stars but it wouldn’t allow it. First thing I had my vehicle inspected and a fill up. Not even a mile I get two flat tires hum… then the next day credit card fraud on my new bank card that I opened and only used it once and it was for gas… then not just that my car starts to bogg out while driving so I get it checked out and the fill up of fuel had water in it! I WOULD NOT RECOMMEND THIS FRAUDULENT BUSINESS.

The degree of awful service here is absolutely incredible. I came by here for a simple inspection while I was getting gas, and they jacked our car up. After giving up on their ability to return a phone call, I stopped in to get my car checked. A «manager» finally surfaced, apologized and agreed to fix the mishap. By «fix» I suppose he meant screw my car up. I’ve never driven something so wobbley and unsafe than the way the left our car. The ridiculous number of warning lights (which were never on before) make the dash look like a Christmas celebration.
I honestly wish I would have just checked the Unilocal reviews first. More importantly, I wish I would have gone straight to the dealership the first time they jacked the car up.
Word of advice, I wouldn’t let them touch my car with as much as a cleaning rag.

Giving 1 star because there isn’t a zero star option.
DO NOT GO HERE! This place is such a rip off and I don’t even know how they are still in business. They do a half ass job and when your car falls apart — LITERALLY —they will do nothing about but expect more money. I have wasted so much time, energy, and money at this place. Wish I had listened to the previous reviews. This place has no idea what they are doing!
There are plenty of other places in the area to go to that provide far better customer service and care about customer SAFETY. This place needs to be shut down ASAP!!!
Do yourself, your family, and other drivers on the road a favor and skip this place.

IF YOU FANCY DYING OVER A BOTCHED INSPECTION GO HERE!!!
Husband went here to get an inspection and the next day the tire FLEW OFF our suv across the entire highway. Was on 66W so it was by the grace of god that it didn’t hit anyone else and kill them. Found out that they didn’t TIGHTEN the bolts that holds the tire onto the SUV!!!
Took it back for repairs as it caused major damage to the drivers side of the SUV. Weeks and weeks and constantly re-entry’s to the shop and it’s still not fixed! Now they want my husband to pay for the repairs that THEY CAUSED. We have had enough we will never take my SUV or any car back there if they can’t tighten bolts on a simple inspection I wouldn’t trust them to do anything!

Terrible phone service. First, phone was busy.
Then I called, told them I need an oil change, and was put on hold for 20 minutes before I hung up.
Then I called back, got a human who said he was going to put me on hold. I objected and said that I have already been on hold for 20 minutes, and he said, «Oh, she has been working with a customer.» I said I didn’t want to be put on hold again.
I suspect that they are swamped by Groupon oil changes which pay very little, so they blow off anyone needing an oil change.

Called the station to ask what time they are open for emissions inspections. Richard answered and told me 8am. I then asked ‘until?’. He paused for a moment coughed a few times into the phone and said ‘4:30′. I said thank you and he hung up. Advice: you are answering a business call, be professional

This is the best place to go if you need any car maintenance. The mechanics are incredibly friendly, knowledgeable and they always work with you if you have any problems on your car. BEST deal in this area. I would not go anywhere else to get my car checked out. I would definitely recommend anyone to go here over all the gas stations in this area!!! Hundred percent satisfaction!

I have taken my 2007 vehicle to NTA on several occasions. The staff has always been great! They don’t try to oversell you on maintenance you don’t need and their prices are fair. They even stored my vehicle inside the garage during a terrible snow storm. As long as Doug is managing the shop, I WILL BE COMING BACK!

If you want to get your car fixed, DO NOT GO HERE! I’ve had good experiences last year (around the summer I believe) when I bought a groupon for an oil change for my girlfriend, but recently as of this year they’re horrible. It’s been over four or five months since I’ve been here and I chose to go to this place once again because of a great price by groupon for an oil change. I called on Monday to schedule an appointment, and the guy I spoke to said since I had a groupon, he could not schedule me until Thursday. So I said ok and waited. On the day of my scheduled appointment, I drove up there and they said the guy who scheduled me never put me in the system! I said can I wait for the next few hours and he said they weren’t doing anymore oil changes for the day cause there mechanic had to go. I wa EXTREMEMLY disappointed, but the guy who was there said he would schedule me for tomorrow, so I agreed. I went the next day and apparently THE MANAGER replaced my appointment with a client he had of his own! Unbelievable and unacceptable! All the guy could say was sorry. Are you kidding me? I wasted my gas coming here two days in a row.
So my suggestion to everybody, do not go here to get your car fixed, they have horrible customer service. The gas is expensive as well, so go to the Exxon in Annandale, it’s cheaper.
But if you must choose an Exxon to get your car fixed, go to the one in Alexandria. I know they’ve been known to have a bad reputation in the past, but they’re under new management and I decided to try them, and they were Extremely nice and had great customer service!

I stopped off here to fill up, and use my Safeway gas points. The pumps weren’t accepting my phone number for the code, so I went into ask what might be wrong. The guy behind the desk said tell me how much gas you are going to buy before you pump, and I’ll refund back your savings.
This seemed very fishy to me, like he was skimming money off the top. I decided to go to the exxon on 236 in Annandale, which was $ 0.20 cheaper anyways.
So, if you are the owner of the Gallows station, I am referring to the employee who was working at 4:30 PM on Sunday, March 29^th.

Always liked this location come here for all my inspections to see Joe who is solid mechanic but the manager was always a bit odd until now they got a new manager Doug who really went out of his way to help me, wound up needing work done on my car and even though they had like everyone busy he was kind enough to give me a ride to work so I wasn’t late. Will be coming back here for service from now on.

I realize that I need to update this review. Not having gas in a storm situation isn’t fair to ding someone for.
Also, these guys are great. One time I left my blue-​tooth behind at the counter. I called back and they confirmed that they were keeping it in lost and found. I was able to pick it up the next day.
These are nice, honest people.
I would recommend this station for gas or inspections.

What a great experience I had here! Got a fully flat tire just as I pulled into Fairfax Hospital to pick up my uncle. Drove over here on the small spare and explained to the manager, Dean Mirza, about needing to get my uncle home pretty quickly because of his condition. Dean took care of everything for us in no time at all! I have a nicely repaired tire and I got my uncle home quickly so he could recover well. Can’t say enough about their customer service!

(Rolls eyes) I just had to write a review for this place because of the fool who didn’t read his fine print on his groupon. And since I work in a «fine print» kind of job, and have to deal with idiots who don’t read or ask questions before they pay for a service, I had to put in my two cents. I’ve been here twice in a row now for my state inspection because they always seem to offer a groupon for $ 8 inspections every spring when I need one. Never ever had a problem. I don’t go here for an oil change, because I know I need a special kind of oil (that’s as technical as I’m getting) so I will take it to the dealer, or have my dad do it. (yup)
WRITTEN RIGHT ON YOUR GROUPON SAYS:
Upgrades available for an extra fee;
synthetic for $ 27, Mobile 1 upgrade for $ 39.
Must use promotional value in 1 visit. Oil
change up to 5 quarts of semi-​synthetic and
regular filter. Extra fee for special filter, for
any other kind of oil, tax, shop, and disposal
fee.

I have no idea why I ended up here just for an oil change. Got this groupon and ended up paying $ 15 more because they don’t have my oil filter (i was told it’s the top of the line oil filter. Lol, my mini cooper?). How come that’s my problem that they don’t have something they are supposed to have in their inventory?? STAY AWAY if you are coming with GROUPON DEAL!