Von Maur

Von Maur is great 66% of the year. Clean. Organized. Not trying to push their credit cards or useless coupons (hint-​Macys). Free gift wrap and shipping. helpful in finding items at other stores in your size.
The other 33% of the year is a different story. They begin putting out their holiday decorations in early September! I have literally been shopping there in shorts when they start this insanity. At halloween, they start playing the Christmas Music. Personally, I don’t like to have Christmas shoved down my throat for ¹⁄₃ of the year. I heard an employee tell a customer, just yesterday, that yes, it seems early but that’s only because of the good weather weve been having. She also said «It;s nice to get an early start on the holiday shopping.» Really! Do we need Von Maur to remind us of holiday obligations?! So helpful-​get us shopping for our benefit.
Just so you know, Von Maur, when I hear that holiday music playing in your store-​I make a mental note not to return until january.

I love Von Maur every day of the year! They always maintain a beautiful atmosphere: It is clean and organized perfectly. I adore when they have an individual playing the piano as well — so beautiful and amazing! Absolutely one of my favorite department stores. Also they offer FREE GIFT WRAPPING during the month of December! I am so thankful to have this Department store near me — It is truly a one stop shop!

I originally came into the mall to look at a pair of UGGs. I walked through the shoe section and wasn’t greeted. In the salespeople’s defense they were busy with other people. I figured I would just try again on the way out of the mall. I ended up buying a pair of UGGs from Journey because their customer service was over the top! On the way back to my car I saw a pair of boots I liked, I asked a sales person if I could try them on. They were so cute, but didn’t fit my calf. I told her I always have trouble finding boots, she was so nice and said don’t worry I will find you something. After going to the back she found three pairs of boots. To my surprise one pair actually fit, but unfortunately they weren’t comfortable. She went back and tried again bringing out a few more pairs. Those didn’t fit either. The sales girl was very kind and because of her I decided not to write off Von Maur completely.

I head straight for Von Maur when visiting family in Ann Arbor. It’s a great store comparable to Bloomingdales and Nordstrom here in NJ. I’ve found Judith Jack, Lauren, Pendleton (hard to find!) and other top quality brands. It’s nice that it’s located in a convenient spot where parking isn’t a problem.

What differentiates Von Maur for me is the service. Mostly the fact that well, they have it. These are not just checkout women and restockers They will actually help you. Shocker.
It probably does skew a tad old school. No worries I do too. Trendy is just not a word this place inspires. It is quality though. They do not run a bunch of coupons or anything but the extra touches of wrapping and shipping make up for it for sure.
Mostly I use this place as a place to get gifts. It has worked wonderfully every time. It is particularly happy for all my family and friends far away from me. From baby things, items for my nieces and nephew, to things for my 75 yr old auntie, they always seem to have great options followed up by painless free final touches.
When you look at the big picture, there is some really good value here.

Amazing customer service! I will always pay the extra money to go to Von Maur because the service is impeccable.
I went in one day and needed to get a shirt to wear out that night. Everyone from work was going out and I didn’t have anything to wear but my work shirt (which is blue).
I worked with a girl named Katie (who was amazing) and I told her my story, she went around the Polo section glancing for something that might work. She grabbed a button up that was mainly pink but had yellow and blue striping. She mentioned that the blue match my work shirt and I could easily just wear it over my work shirt.
I then told her the shirt was too wrinkly and I couldn’t wear it out without stopping home to iron it and if I was going to stop home I would grab a short from my closet.
She took the shirt in the back for me and ironed it! I couldn’t believe it. I have gone back to Von Maur so many times since then.
They will also gift wrap your purchases free also. Which is really cool.

My favorite Department Store. The clearance rack is heaven! The new markdowns happen on Thursdays and the further markdowns happen on Wednesdays. I suggest going on Friday and then you have all the newest and lowest markdowns to choose from. They ship for free in the US. I use this service all the time sending to my out of town family and the packages are wrapped and delivered all for free! Amazing! They also have events in the cosmetics department that you should try and experience. i.e. Chanel and Laura Mercier.

Having worked in retail my whole career, I find Von Maur less than I’d hoped for. The store is ok, but the service is mediocre. I do object to he company’s archaic policy of prohibiting dress slacks for women employees. This must be an old boy’s ultra-​conservative company. If that’s their core philosophy, I’m shopping elsewhere. There are more places to patronize than one which promotes chauvinism.

By far the best customer service around! Great clothing and shoe selection!

Oh the many reasons I love Von Maur. Let me list them…
1. Amazing sales. Yes their sales can be pricey but they know how to do a sale.
2. The makeup department. Its big, its clean, and appears to shine with the giant windows. It calls me in. Not to mention it is WAY less crowded than the Macy’s counter, which means more personal attention and help.
3. The service. It is great. Every time I go into the fitting room I am offered assistance and opinions without being pushy. Not to mention they are great with trying to get other sizes and colors. I had them order a pair of pants in a size smaller a few weeks ago and they came the next day. Bonus!
4. Free gift wrapping. Even during Christmas. Now I love wrapping my own presents (its one of my talents in life) but this has saved me in a pinch more than once.
5. Great variety. They have everything from $ 200 jeans to $ 10 basic tanks. Sometimes I want to treat myself to that killer pair of jeans and this is the best place for that.

The reason I’m giving Von Maur 5 stars is their excellent customer service, array of unique fashions, and their store credit card: INTEREST FREE so long as you pay ¹⁄₅ of the balance… if the purchase you are making is over $ 400, you can break it down to ¹⁄₁₀ of the balance. NOBODY does this in this day/​age — Macy’s charge card has an adjusted rate of 86% annual interest (seriously, read the fine print on the statement. it’s mind boggling) most store cards are a terrible ripoff, plain and simple. Von Maur might not have the «sale-​sale-​sale» flyers flooding your mailbox, but they are a top-​notch company.
Von Maur has an interesting, if somewhat smaller array of fashions. I’d rather have more variety than quantity, so this works well for me – you won’t see 50 versions of one ugly top (like at some other dept. stores). Their shoe dept. is the best in Briarwood — check out their shoe sale room for great deals off-​season.
I love their fall clothing selections — unique jackets, tops, sweaters not seen elsewhere in town… they are pricier than Macy’s/Penny’s etc, but hey — I like supporting a company that treats customers like gold.
Free shipping and free gift wrapping to boot~

In the spectrum of malls, Briarwood may not have yet reached «sad mall» status, but it’s pretty crummy. Yet, I still find myself there a few times a year. And, sometimes I need to get something in particular in a short period of time, and I end up hoping that the mall will be an efficient solution.
Von Maur, though not terribly exciting, at least offers a certain level of consistency. It’s a bit old-​lady-​ish. It reminds me of a cross between the old Jacobsen’s department store and Lord & Taylor. After being totally perplexed by the shoe department at Macy’s (which seemed to cater to either people looking for cheaply made stilettos or boring mom-​shoes), my last ditch effort landed me at Von Maur. Staff were helpful and friendly without being intrusive. The stock was well-​organized, and within 15 minutes I had found what I needed, tried on 2 colors and sizes, and made my purchase.
It’s not just the fact that I found some shoes the last time that impressed me. It’s just that multiple times when I have gotten flustered and given up on other stores here, I’ve been pleasantly surprised by Von Maur.
The price point is a bit high for me, and I doubt I’m their target demographic, but don’t totally count this store out… particularly if you’re getting flustered in the rest of the mall.

FREE WRAPPING — FREE SHIPPING —
— VON MAUR —
I’m echoing your reviewer ‘Tasha M.’ when I say Von Maur is my overall favorite store in Ann Arbor. (And that’s NOT a very high hill to climb). Like a lot of people, I don’t often go to Briarwood.
Macy’s is larger and may have a better selection but the service is negligent; if you can get anyone’s attention, that is. Twelve Oaks is a bit of a schlepp away and Somerset an hour’s drive. So that leaves Ann Arbor shoppers with fairly slim pickings.
Von Maur approaches in some small measure, the Nordstorm’s level of service. It IS small.
I wish the store was larger and had more departments. You’re up the escalators to Ladies’ Wear, the Children’s Department, Ladies’ Intimates, a small gift section, Gift Wrap, the Restrooms and that’s about it.
I always get great help and service in Cosmetics downstairs: they carry Clinique, Estee Lauder, Lancome, Laura Mercier and Chanel Cosmetics. There’s a nice selection of perfumes.
The Men’s Department downstairs is perfectly fine, too. No more expensive that Macy’s and a more polished selection.
But the real allure in Von Maur is this:
FREE GIFT WRAPPING
FREE SHIPPING — TO ANYWHERE IN THE U.S. MAINLAND.
That’s incredible. Friends told me about this great Von Maur extra and when pushed for a gift, I’ll go into Von Maur, find something suitable and have wrapping and shipping done in one simple step.
Free wrapping and free shipping. Who DOES that anymore?
I’m grateful as UPS and FedEx charges can really add up and that’s
why I come to Von Maur and save $$$$$

Von Maur is easily my favorite department store in Ann Arbor. They have excellent customer service and are willing to help you (they have super hemming on clothing items, great service in the shoe department, will assist in seeking out the ‘perfect’ outfit, will help you find the perfect-​fitting bra, will search for items in other stores if necessary, etc.). I highly recommend them if you want to enjoy yourself while shopping.

For me this is another store of mystery. Who would buy this stuff? Where would they wear it to? I never see anyone dressed in anything like the clothes here. Is it for teenagers? Old ladies?
My usual cluelessness kicks in, and I never go into this store anymore even when I’m just wandering around B’wood. Which I don’t much like to do since they turned the aisles into an obstacle course anyway.