The UPS Store

Just terrible customer service! Bad attitude towards customer. Why should I go there spend my money for their business and ruin my day. They should teach their employees basic attitude education.

Granted I didn’t really do anything too crazy or complicate here but the lady who helped me was helpful and prompt. I stopped in to mail a large item and it took just a few minutes for her to weigh it, enter in the destination, and swipe my card. She took care of the rest – packaging, addressing, etc. I didn’t have to do a darn thing (which was welcome since I was in a hurry) and I was on my way out in just under 5 minutes.
My recipient messaged me just a few days later to tell me it showed up on time as promised in perfect condition. Can’t really ask for more than that!

Not open on Sunday? Fine. Actively preventing the nearby staples from accepting my package on Sunday because of proximity? Lame.

I order quite a bit from Zappos, which offers free shipping on returns. Since I’m ordering shoes online, I return quite a bit to Zappos as well. This is my go-​to place to mail back things I’m returning or exchanging. There’s plenty of parking and rarely a wait. I’ve never had poor service here, and I’m in 2 – 3 times a month.

I ship the same packages to my corporate office regularly and know the shipping costs from the UPS Store (i tell them the measurements of the package!) I went into this store to ship two things which I told the woman could be taped together and shipped as one. She insisted it be two packages and charged me over $ 26 for the shipping. I questioned it but was in a hurry. The very next day i shipped the exact same two packages from the Troy store and they taped them together as i asked and charged me $ 14. This store is a total RIP OFF! Find another way to ship your stuff. The post office is right down the street on Stadium Dr.

UPS stores are rather convenient places in general, but the horrible, abysmal, torturous, ridiculous absence of customer service at this location makes it the ONLY UPS store at which I’ve had a bad experience. The whole problem is the guy who actually owns and usually manages the store… this guy has absolutely no acumen for running a retail service business. He just completely fails to understand the basic tenets of the service industry, his attitude is bad, is demeanor is gruff and unpleasant, and he even smells rather bad.
But the last time I was there and I needed to ship a bicycle I had a great experience… the owner wasn’t there! It was a younger, nicer, smarter, friendlier guy named (I think) Dan of James or something like that. This guy is amazing!!!
I heard about problems using UPS to ship bikes and was leaning toward using FedEx as the internet forums recommended. UPS was closer, but when I went, they didn’t have the right box, I thought I did, but I was wrong, so then I went to FedEx and they were COMPLETELY worthless. By this time it was 6:45 and the UPS store closes at 7:00pm. I called and he agreed to stay open the extra time so I could get my package shipped. AMAZING!!! That’s so far above the norm of mediocrity common in Ann Arbor that I was truly surprised… and considering my usually dealing with the uncouth oaf who usually runs this place I was really impressed.
So here’s the deal with the stars. If the owner is there, it is a 1-​star turd soup that doesn’t deserve ontological status. If this other guy is there then it’s a 5-​star shining gem of excellence. Those average to 3-​stars.

I dropped by UPS today to ship a product I wished to return. I required the packing material, as it was a larger box. The gentlemen was happy to help me: measuring the box, creating the shipping label, and adding insurance. After he completed these steps he informed me I was ‘all set’, but without packaging the box, which he said he would do in the back. Ummm… I don’t think so… I wished to see this box wrapped up in its entirety, which I kindly requested and he didn’t like. He told me it would ‘take a while’ since he would have to bring the packing material to the front, which I was fine with. He went to the back, grabbed a box, cut it down to size and taped up my package in less than 5 minutes. When he finished I thanked him, to which he responded with a grumble and brought the package in the back to be shipped (I presume). I won’t be going back to this location.