T-Mobile

so maybe tmobile isn’t the best in terms of signal and coverage, but whatever it’s the cheapest and we all need a reason to be on our phones less haha. we just switched to a family plan from sprint and we had a very seamless experience here. of course they’re nice to you when switching, so this review may need an update if we ever go back, but for now, customer service-​wise, i’m a fan of this store.
justin helped us and let us know every step of the way why he needed certain information and what he was doing with it. he was super patient with my family (all five of us) hovering and asking questions and such, and went above and beyond in answering some questions that were outside the scope of the tmobile store. Could have done all of it online, but it was much better to have a person who wasn’t saying a bunch of scripted stuff. if the customer service is as good if we ever have issues, i’ll be happy to stay with tmobile, even without the contract obligation.
oh i also liked the convenience of the store being by the apple store.

I have been a long time Verizon customer but wanted to switch to T-​Mobile because it is cheaper. The customer service attitude is amazing when you are switching, but once you are officially a T-​Mobile customer, you are treated like dirt.
Also, my credit report was pulled without my knowledge or permission at the time of signing up.

Closest Briarwood Mall entrance to store: The main one between JCP and Macy’s. Just walk straight in until you hit the ‘t-​intersection’ and it will be right in front of you.
The frustrating thing about having a store for a technology that it in and of itself renders place or material reality obsolete is that anything you can do in the store, you can do online or on the phone. And often times, you actually benefit from avoiding the store altogether.
Case in point: I’m about 3 generations behind on the iphone and I finally had the iphone 4 passed down to me. This means I now need a micro SIM card. I called Tmobile and they said, «Just get it in store! It’s faster!» «Oh yea! There’s like, a real world out there! With in-​person human interaction!» Representative cracks up. I hang up. I go to store. Wait in line for 20 minutes. Finally get to the counter. Guy tells me that online, the micro SIM is $ 1. In store? The card is $ 20. YARGH!!! I go home. Try to order SIM card online. The website is experiencing ‘system errors’ for an hour. I end calling them and 15 minutes later, they put in the order.
All in all, it took me 2 hours to replace a SIM card — something that should’ve taken me 10 minutes.
I had a very similar experience with changing my phone plan. I went to the store to talk to someone about my options. After about 15 minutes conversing with the shopkeep, she tells me the plan I want I can only select online. So I go home, hop online, the site won’t let me switch, so I spend 20 minutes on the phone bouncing from person to person until I can make the switch.
The only thing the store is good for is if you are having a phone emergency (that you can’t wait 2 days for USPS to deliver a solution) or if you want to play with different cell phones on display.
Moral of this story: Even if you think it will be better to do something in store, or even online, don’t bother. Just call them. You will save so much time.

It’s quite annoying to have to go to the mall (and deal with mall parking, limited hours, hiking through the suburban commercial feces, and all the related crap) just to deal with your cell phone, but the store is just the same as any other store (though a bit smaller). You can do all the normal things you’d need to, but since it’s in Ann Arbor you naturally have to deal with people who really don’t know anything about technology or the services they provide. But the people are friendly enough and if you do your research about what you want before going there, then they can provide you with the service you want (although they may not know that they can, they can apparently call a higher being to confirm it).