Moe’s Southwest Grill

I’ve tried this location a few times since moving to Ann Arbor, and it’s not been good any time, so this last time will probably be the last time I try it. The two stars is for the service. Everyone is usually very friendly and will chat and say hey, even when there’s a line.
The bad: In my experience, the meat has not been seasoned very well. Both the ground beef and pulled pork are bland, and the pico de gallo and corn salsas don’t do much to help. The restaurant is not very clean in the front of house, and he staff is not quick to clean the tables, counters and the like.

So the guy at the register handing me my food had his hands down his pants. The girl making my food put her middle finger up. Then, they sat down to eat McDonalds at a table in between customers. Classy joint!

Updating because the last time we came here, I was sprayed by their freestyle machine. Orange Hi-​C syrup shot straight out of the machine at me, while the water shot down. Although the staff was apologetic, that didn’t help my dirty coat. No compensation or help was offered. One person on the staff just gave me a business card that I could call and complain at — which still didn’t help my coat or that my food was cold by the time I stopped trying to clean it and was able to eat.

I love Moe’s and would choose it over chipotle any day. The ingredients are always fresh, and the employees are always friendly.
I drive from Toledo to Ann Arbor just for Moe’s. My only complaint is that there isn’t a closer location.

By far the best burrito joint around. Panchero’s is a very close second, however these guys take the cake. The steak Homewrecker with the creamy queso, and all of the grilled items is a winner in my book. Not to mention you ALWAYS get free chips and salsa from these guys, unlimited amounts. The staff is always friendly, the bathrooms are clean, and the food is amazing. 5 Stars, I visit this location at least once every month.

Moes. I love this place way too much. It’s sort of a delightful problem. The build your own everything is probably the best. Love the chipotle chicken quesadilla too! And my favorite, which I would eat everyday is the queso dip!

While I have yet to actually get food poisoning here… I don’t think I will play this game of Russian roulette any longer. The place is just looking dirtier and dirtier every time I go and I always go during non-​rush hours. Floors, tables, chairs are simply dirty and need to be cleaned. The behind the counter scene is the same. Dirty dishes stacked up on the back counter area, the cutting board has visible brown streaks in it were old food and dirt have become trapped in the knife marks. This can be easily cleaned by soaking the board in bleach; this place just doesn’t do it. There is trash scattered on the floor behind the counter such as balls of scrunched up aluminum foil and bits of fallen food from the production line. My biggest concern stems from the employees not covering the items in the production line. All the items should be covered with lids. This is to help keep hot food hot and cold food cold. There were no lids in sight. This especially concerns me because, it was in the low 90’s today and such items as sour cream, guacamole, rice, beans, meat, chicken etc were uncovered. The rice was so full that it was overflowing and actually couldn’t have been covered if they had tried (which is not the correct fill level for items). This also led to the rice becoming dried out and therefore, the rice on my burrito was crunchy… pretty yuck! My burrito itself was room temperature. The chicken was indeed not hot, neither were the beans or rice. Therefore, my cheese wasn’t even melted.
While the employees seem friendly enough; I fear it is only a matter of time before a food borne illness outbreak is linked to this location. I implore you to send someone to retrain the manager of the store and the employees regarding safe serve practices.

Ok, so the original review was almost 2 years ago and yes, a bit of a traumatic experience LOL I went visiting my sister in NC and we were at Crabtree Mall and I needed something ‘mexican’ and Moe’s was the only thing there so I decided to give them a try again (of course not attempting the nachos). I got 2 tacos… delicious! I like that you can add all their extras for free, like cilantro and FRESH jalapenos, not just the soggy, jarred ones that most places only offer. Though, they are kinda pricey, like $ 3 a taco, for a pretty standard size (and they get soggy/​fall apart quickly).
SO the next day we were back, instead of spending $ 6 – 7 on only 2 tacos, I spent roughly the same amount on a ‘burrito bowl’, loaded it with my same taco extras and they give out chips for free – which stay crunchy on the side, unlike the taco shell (why ever pay for the nachos entrée? They cost more than a bowl for some reason but the chips are free…) The filling in the bowl is equal to at least 4 tacos, my sister and I split it, and it’s the same price as 2 tacos! Very yummy. Made me sad to realize there’s no Moe’s close to me at home in MI, I no longer work in Ann Arbor where my original visit took place. But now I can say, as long as I don’t order anything with that dreadful queso on it, Moe’s is actually quite tasty! :)

Its a young place — the employees and customers. In a strip mall on a busy Ann Arbor road. Its a step up from fast food, but not that much. I ask myself if it has the value for the cost and I’m not sure it does.
Its a food assembly line approach — build your food as you watch, Lots of fixing options but nothing too different from most places, pick your protein option and add beans, rice, cheese and veggies. With a self serve Salsa bar at the end.
Chips were greasy and the burrito I order had warm and cold zones in it.
The place need a good cleaning — from tables to chairs to the floor needing a good mopping.

I came here for lunch when I was in town for a conference. It was quick and I was craving Mexican food. I’m usually a Qdoba type of girl but there wasn’t one nearby so I decided to give Moe’s a shot.
I got the Earmuffs, basically a chicken burrito bowl. The weird names thing is a bit cumbersome. Anyway, I digress. I got rice, black beans, chicken, guac, sour cream, cheese, tomato, lettuce, and fresh jalapenos.
They made it quickly and I got a big bag of chips to go. I guess they give you chips with every order? The chips were actually pretty good. I’m not usually a chip fan unless I get salsa but they were good. The chicken was well seasoned and not fatty. However, they put a ton of jalapenos on my food. I like spicy food so it wasn’t the end of the world but just be careful when asking for spicy stuff to be added.

I thought this place was fine. The prices seemed a bit steep for what you get, I think. I ordered a burrito bowl with marinated tofu ($ 7.99? something like that), and it came with free tortilla chips (but not the advertised salsa). The bf got a taco salad with chicken & queso and a 6 oz side of guacamole ($ 3.09). I think we were rung up incorrectly, but we were both pretty hungry and didn’t really care.
The food tasted okay. I think the best part of my experience was two of the employees working behind the counter. One was Deanna who noticed that we were not given soda cups with our combo and brought them out to us. (We didn’t really want soda and just filled them with water, but the fact that she went the extra mile really impressed us!) Did not catch the name of the dude behind the counter, but he had a lot of personality, which made for a fun dining experience.

Okay, I lied. I came back to M’s because my friend was feelin tex-​mex, so I figured sure, I’ll give them another shot. I ordered chicken nachos and ended up getting a steak-​hot-​mess soup. I liked that they gave me an option of having chips on the side, so one star for that. But the just like last time, the queso had more of a liquid consistency, that it ruined the whole dish. The steak was also really chewy and fatty, that I really had to chew on them for a good minute. I guess that could be a good thing, since I normally inhale food when I’m starving.
The other star is for the drink machine, that offers Dr. Pepper. Big kiddos for that! If I end up back here for whatever reason, I might stick with a quesadilla.