Mitch the Plumber

Thank you sooo much for recycling batteries most people don’t even know where to take them and because of the lack of knowledge just toss them into the trash.

Called Mitch this morning in regard to a toilet that was leaking and was told someone would be out to our home around 3:00 pm today (8÷31÷15). It’s after 11:00 pm and not only did no one show up at our home, we didn’t even deserve a phone call to say they couldn’t make it today. I also called and left a message at approximately 4:45 pm to no avail. This is not the first time we’ve called Mitch, he’s always come out promptly, however, after this experience, it will be the last!!! I guess he’s yet to learn your company is only as good as your reputation. My advice to anyone needing a plumber, call someone else.

This company was fantastic! They were prompt, courteous, always answered my concerns and phone calls and seemed to be fairly priced. My issues included some water in my basement and Mitch made a special trip to come out to explain the situation to the claims adjuster which made the whole process smooth and easy. I also got some great recommendations from the plumbers for the other work that needed to be done. I will definitely call Mitch the next time I have a plumbing issue and highly recommend him to you!

We had a clogged toilet, and called a few places before finding Mitch. At other places, I either got a voice mail (didn’t leave a message), or they were only sending someone out hours from when we called (I called at 9:00 am). Mitch answered the phone himself, and came out within 30 minutes (or not even)! What a lifesaver! We had it fixed within the hour of calling him, and I’m now on my way to another appointment I have for the morning. He’s not only fast, but also very friendly as well. Highly recommend him!

I had two experience with them so far. Once about 5 years ago, a guy came over to fix my sewer line, which was done well. But he said he had to get some part, and let the house, and charged me for his driving time. I had a bitter taste at that time.
Then, I called them recently for water pressure tank replacement, and they promised to call on Monday to come out, but never communicated back to me. It seems that there are quality gaps in different plummers working for Mitch. And it seems that they are either quite busy, or have a lot of turn over in that follow-​up communication is weak.
Therefore, it is difficult for me to recommend them for emergent plumbing issues due to their communication issues, and for non-​emergent work, it is a bit of risk to have a better plumber to come out.

Another Ann Arbor plumber referred Mitch and his business. Our business called once and left a voicemail (in fairness, it was on New Year’s day— fully expected to leave a voicemail).
On Friday, we called back again, and spoke to a person. This person promised to have a plumbing «technician» call us from the road and schedule an appointment to service our business’ bathrooms.
Never received a call back. Nothing. We had to call and give the business to another plumber in town, who not only called us back, but scheduled an appointment and showed up promptly.
Seems a shame that this business could not just call and say they were too busy to take our work.

Mitch is a busy guy and may be tough to get a hold of, but I have nothing but great things to say.
He came out free of charge on *two* separate occasions to inspect a water heater at my rental property in Ann Arbor, and he was able to work with my renters to install a new hot water heater AND install a new faucet that was leaky. I didn’t have to purchase the faucet in advance — he took care of everything for me and charged me a fair price.
He was very respectful over the phone and with my renters — they actually told me that he was awesome!
Grateful to have someone like Mitch looking over my home.

Freakin call people back if you are running a place of business and they are trying to give you theirs. Sheez.

I called 2 other local plumbers (during business hours), and got voice mails. I left a message at one but didn’t get a return call for 5 hours. Mitch answered the phone and came over within the hour. He was able to replace our broken hot water heater within the day, and by the time i got home that afternoon I had hot water! Was very pleased with the prompt service and reasonable price. Would use him again and recommend him to anyone needing a plumber.

I called twice in two weeks to have the 4″ cast iron sewer line in my basement replaced and both times a woman said somebody would call me back, but they nobody ever did.
Thats a big red flag. A reputable company doesn’t ignore paying customers. Even if you can’t take the job on or are too busy, let the customer know.
It looks like I’m not the only person that has had the same issue with this company, it appears to be a common issue with their customer service/​communication.
I called a different plumbing company and they were out within a week and did the job for me the same day. Why deal with a company that treats customers as a burden when there are plenty others that are happy to do the work for you?

First they cancelled because her hurt his leg — they promised to come the following week at 8:00 a.m. — never showed, never called. I waited a whole week because the review were good. My fault — clearly they were paid reviews because this company is terrible!

On 7÷2÷13. Don from Mitch the plumber came out to fix a leak. It was at a difficult area. The city of Ann Arbor had to be called out to shut off the water. This plumbing company has a very good relationship with the city, a very nice city worker came right out to accommodate us. This was very helpful. As soon as the water was shut off Don fixed the problem for Me, at a very reasonable price and the time to fix it was also very fair. I most definitely will call these folks again. Thanks, Don. Mike H.

This review is for Mitch’s call back policy… It’s poor!!!
I wish I could review his work, but I never got the chance!
After leaving a detailed message during the work day about my non-​emergency plumbing issue, I failed to receive a call back.
I’m not sure if my problem was too small/​too big/​not worth his time, but the least any contractor can do is return a call and say that they are too busy.
Everybody wants to use the“small local guy”, but if they don’t do the simple things like returning messages, I’ll just move on to the larger corporate companies!

Mitch is extremely nice, competent, and polite. Great rates too! 5 stars!!!

Greatly exceeded my expectations!
I spoke to Mitch a few weeks back since I suspected that I’d have to replace my 26 year old water heater sooner than later. We discussed my options and he estimated that it would cost between $ 750 and $ 900, depending on what option I selected.
The water heater broke last Thursday night (way sooner than I had hoped!) and i was going away for the weekend, so I called Mitch back on Friday morning, expecting to wait until the following week for a replacement and at a higher cost than the original estimate. Mitch was not available, but Gary, another staff plumber, took my call. He arranged to have his assistant come immediately to begin removing the old unit while he retrieved a new water heater. The new unit was installed within an two heaters. In addition, Gary replaced a feed valve that clearly needed to be replaced and customized the vent in my poorly designed utility room. Total cost was $ 835, much less than I had feared. I highly recommend Mitch the Plumber.

Needed to replace our battery operated backup pump system (which died some months ago) and after googling around, found their information… call them up, asked them how much the water based back-​up system would cost, got the estimate and made the schedule.
The plumbers came out, started working on the back-​up and they noticed the old sump pump wasn’t working properly, so had them replace the primary as well… unfortunately, on the water back-​up system they were missing a part, so for this visit, they replaced my primary, they came back five days later and installed the back-​up system… during the whole time, they were very professional, informed me of all the things they were doing and showed me how the new system worked.
Now, I don’t have to worry when it rains… I used to go downstairs whenever it rained, but no more!

Timely, affordable service! Usually I hate interacting with strangers working on my home, but this guy was great. I’d recommend them to anyone.

I just had a great experience with Craig and Kevin from Mitch the Plumber. They were on time, really friendly, efficient, and gave me a price that I thought was really fair.
They fixed a slow drain, removed an old pipe and installed a new one, ran to the store to retrieve a better fitting tub fixture (since we bought the wrong one!), installed it, and looked at a couple of other issues all for $ 275. I would definitely refer them to others and use them again!

We recently called Mitch the Plumber to discuss diagnosing and repairing a sump pump that was refusing to shut off. Talked to Mitch himself and he was very clear about the possible causes and options and on the range of cost — from $ 75 for a simple visit and fix to $ 375 for a new pump with installation and necessary parts. On top of this a $ 25 off Unilocal discount was offered. Scheduling was flexible and they came out the next day to take a look, which we appreciated.
The technician that came out (not Mitch) was knowledgeable and through in his examination of the pump and informing us of our options. As another reviewer noted, he did use coarse language, which I found to be both unnecessary and unprofessional. In the end, we decided it was time for a new pump, which was installed the same day.
The only issue was the invoice. It did not include any details and the write up stated «Install new Sump Pump and Check Valve. $ 375. Including Unilocal Coupon -$ 25. Total $ 375». I was not home at the time and my wife paid the full $ 375 amount. Perhaps there was some misunderstanding, as the technician who did the work was not the person I scheduled and approve the costs with. The good news is that when I spoke to Mitch a few days later, he agreed to the understanding we had and we received a check for the $ 25 in the mail within a few days.
Overall, a good experience for the prompt and knowledgeable service, but I would have preferred not to go back and forth to get the cost to be what was previously agreed. At least the error was corrected quickly and without disagreements.

Very unreliable – did not show up for scheduled appointment and didn’t call to let me know.
When I called to schedule appointment, I asked Mitch if he could make a late appointment, so I wouldn’t have to leave work. He said he couldn’t so we made an earlier appointment. I left work to wait at home for him and he didn’t show! I called and he didn’t answer his phone until 30 minutes after the scheduled appointment time. He said it would be at least another hour before he could make it out… turns out I could have put in my entire shift at work. In the end, I had left work early and I still had a toilet that would not flush! He never called to let me know he couldn’t make our appointment and was not at all apologetic. My advice… call any other plumber!