H&M

They have quite a large selection, and it’s all over the place… like a child had a very messy tantrum in here. And employees standing around while only one cash register is open with 8 people in line. Never been a huge fan of this location and this visit has not changed that.

Super friendly cashier I had today, her name tag said Sam.
If only all cashiers were as polite & nice as her…

Nice layout — Makes it easy to browse. The clothes & accessories are affordable & trendy.
Love the sale & specials. There’s always something to buy!

I absolutely LOVE H&M! It’s one of my favorite clothing stores. This store has a lot of great merchandise. But… the fitting rooms terrify me! I don’t think they’ve ever been cleaned (or cleaned properly) since the store has been open. I get skived out taking off my shoes to try on clothes, as there is dust and hair everywhere! They do have lots of mirrors in the fitting rooms though which is very convenient and helpful; and the mirrors are always clean at least. I would give this place a 3.5 if Unilocal would let you do half points.

Seriously amazing stuff here and great staff! Love the selection of kids clothes. My daughter is so excited for school. Thank you!

I love H&M for the clothes themselves, they’re good quality for the price.
That being said, I’m continuously disappointed by this store and it’s customer service. No one really acknowledges you, and when they do greet you, it’s usually an insincere, «hi» without even eye contact.
This past Monday, I headed in at the malls open to shop. All the other stores had opened promptly, H&M however were a few minutes late to open, even though they noticed customers waiting outside, nor did they apologize for it.
What really upset me though was the way the employees handled another couple in the store’s issue. An Asian couple (English was not their first language) were confused by the sale signs (saying «dresses $ 15», even though some in the section were marked higher), and after one employee explained it, they still didn’t understand. They tried purchasing a second dress and the gentlemen working rudely told them, «she just explained this sale to you, she JUST explained it.» They left the store after this, and so did I!

My husband sent me to this location a few days ago with pair of pants and said, «buy 2 pairs just like these but a lighter and darker color.»
Wut.
I have a hard enough time shopping for myself. Let alone mens pants. An employee by the name of Jamari saw I was struggling in the mens department and quickly came to my rescue. He has super polite and quick to respond to any question i had. Although they did not have the exact size my husband needed Jamari did inform me about the extended return policy for the holidays. He showed me a pair of pants very similar to the ones I brought in in the next size up, and i bought them. They actually fit my husband anyway and that made me super happy. Excellent work.
ALSO: Another employee I see all the time is incredible as well. Her name is Kristen and she is usually on the front cash. She is totally laid back and friendly to EVERYONE. I’ve seen some rude people she has had to deal with and it just amazes me how she handles herself so well.
Keep up the amazing work you guys.

Selection isn’t as great as other large cities but this place is rarely crowded. so it doesn’t get picked over as much.

not having an h&m in texas already gives this place bonus points, but honestly, the selection is pretty ho-​hum. i found a relaxing maxi dress, a jacket with fun puffy sleeves, and a pair of shorts, but none of them were stand outs when compared to other h&m finds. it seems the store carries very regional designs. i’ve had much better luck in san francisco, new york, and overseas. the men’s selection was sad and my husband left empty handed. also a bummer — there is no children’s section.

I love H&M and the Briarwood Mall store is fantastic — stylish clothes at fantastic low prices! One of my all time favorite clothes stores!

This H&M store caters to teens and young adults. I’ve been to other H&Ms in the US and overseas with a better selection of apparel (more mature fashions AND adorable baby and kids clothing, sturdier construction, and a range of sizes) and was disappointed when I saw that the A2 store wasn’t like that.

As mentioned in previous reviews, H & M is a great spot to find trendy, relatively inexpensive clothing. The target market seems to be teens, twenty-​somethings and young professional.
While H & M is a good place to put together an inexpensive outfit, unfortunately the store has several policies that aren’t very customer-​service-​focused, which can make shopping here frustrating.
For example:
–Don’t get your heart set on anything you see on a mannequin. Unfortunately, even if a particular shirt is your size (say, «small»), they will not remove it from the display to allow you to purchase it and substitute it with a different size (say, «medium»).
–They will not provide a gift receipt with a purchase, even during the holiday season. Your only choice will be to give your original receipt to the recipient with the gift, as returns without a receipt can be a hassle. Which leads me to…
–Returns without a receipt: Be aware they will issue a gift card for the amount, but will not refund the sales tax. For example, if you bought a $ 20 shirt you paid $ 21.20 with 6% sales tax. Without a receipt they would only give you a gift card for $ 20. Obviously the $ 1.20 is not a huge deal on an individual basis… but it does make me wonder where all that un-​refunded sales tax is going…
Bottom Line: While it is a decent place to find relatively inexpensive, cute outfits, my frustrations with their lack of «customer first» focused policies will lead me to hit up a few other stores in the mall before heading in here again.

The amount I miss living in Chicago is ridiculous… when I moved to Ann Arbor, one of the big things I was going to be sad about was giving up my H&M habit. Thankfully, Ann Arbor got its very own H&M this summer, which made my move up here a (teeny) bit easier, as I knew I wouldn’t have to start wearing the famous «Ann Arbor schlub» look that seems to be so popular here.
Go here for cheap work clothes and crazy trendy hipster styles that will be popular for about 5 minutes. It’s cool, though, because everything is cheap cheap cheap, for the most part. The quality is spotty — I have things that I’ve had for years, but I also have some pieces that seem to fall apart way too fast.
The only gripes I have for the store here is that they have no socks/​underwear section to speak of, about five shirts and two pairs of pants in the men’s section (it’s ridiculously small!), and their working clothes section is much more expansive than the cooler, wackier clothes section… but, it’s better than being forced to shop at the Gap or Abercrombie and Fitch.

I love H&M. It brings me back to my college days in ’98 traveling through London and buying imitation everything with zero cash flow. Now the good residents of Michigan can grow to love it too.
In May, they opened one at Briarwood, and from news reports, it was mobbed on day 1. Now, when I go, it’s as quiet as the rest of the stores around it, but I have noticed that Forever 21 and the other slightly-​trashy-​but-​have-​cool-​stuff stores around have stepped it up a bit to meet the bar.
Imagine a hipper-​than-​Limited-​or-​Express mecca where everything is about 30% cheaper. Prices that you can justify yourself even though you know whatever you’re buying might just go out of season in a year or two. A gold mine for accessories, liberator for stripe fans, and treasure for grad students like me who really would love to be transported to NYC or SF for a day of shopping instead of trudging through snow in the dead of winter to visit the ever-​exciting Briarwood Mall. Yeah, so I’m thanking my lucky stars H&M has arrived.