Ferguson Bath, Kitchen, & Lighting Gallery

We came in here to look at bathroom vanities in the showroom. Walked in and 2 – 3 associates were behind the front desk. Nobody said a word to us, even when we walked by the desk. No other customers were in the store. We finally needed help with a price and had to approach the desk and ask. There is a sign on the desk that says something about strongly suggesting an appointment… really? I consider that to be a pretty unfriendly sign to have on your front desk in an empty show room. I told the woman I had a question about a product, motioning to the other side of the room, and she stared at me and said «what’s your question?» totally unwilling to walk over to the product until I asked her to. Terrible service, rude people. Prices were not cheap either. I can get way better service at Lowe’s or any other big box store!

After two years, two of the four toilets we purchased at Ferguson are not working properly. Water is constantly running and they need to be shut off at the floor after each use. These toilets were not inexpensive, mind you. And one of them has basically never been used, as it sits in the upper, unoccupied, part of our home. After talking to Ferguson today, I was told there is no warranty for such items and I should basically «call a plumber.» We lived in our previous home, with three kids using the facilities, for ten plus years and never had to replace the insides of the toilets. Disappointed in the quality of these and was told that as an alternative to calling a plumber I could call the manufacturer (s) — Kohler and Mirabelle. We didn’t buy them from the manufacturers. We bought them from Ferguson. Not a great response after we spent a lot of money there having them plumb our entire home. Have friends building homes in Northville as we speak. Will definitely steer them elsewhere.