Enterprise Rent-A-Car

I rent a car here when I’m in town a few times a year. The people are always very friendly, as was the case this time. From a customer service stand point I am more than satisfied. Unfortunately, both when I picked up the car (3pm on a Monday), and dropped it off (5pm on a Friday), they were understaffed and there was a long line. In addition, I rented an «intermediate» sized car through my corporate reservation website. I was given a Toyota Yaris, which my carry on sized suitcase had to fit in the hatchback trunk on it’s side and long ways across the trunk. I could not have fit two of these same sized suit cases in the trunk. The car had no cruise control and no remote keyless locking or entry. As a female, traveling by myself, this is a safety concern at this point, and considered standard in my opinion. I wasn’t aware of the lack of remote keyless entry until after I signed and initialed the paperwork, since that’s when you get the keys. There were no other cars on the lot for me to rent at that time, and I had already waited 15 or 20 mins. Waiting longer for another car to be returned and «cleaned up» was not acceptable. When I inquired, upon return, what cars are considered compact, if that is considered intermediate, I was told the Smart Car and Fiat were in the compact class. This is ridiculous. There is a convenience factor to this location, but next time I may just go to the airport.

Be cautious of renting a car from this location. Watch your rental agreement and be sure of the rates and fees. Double check before you sign it. Make sure that you auto insurance policy covers rental cars. This location will try to sell you insurance on the rental needlessly.

I wish I remembered to get every name on that staff. I needed a truck in a hurry to get to Chicago. I was expecting resistance due to the notice but it was the exact opposite. They found the perfect vehicle for me and had me on the road within 3 hours. The staff truly took a lot of the weight off my shoulders. I will DEFINITELY be going back.

My auto insurance company directed me here for a temporary vehicle while my car was in the shop for repair.
Though just a basic rental, I was very pleased by the exemplary service by the manager Ron and all the staff I came in contact with.
The car itself was great. It was very clean, low miles & no problems at all.

I’ll admit, my experience here started out a little rocky. I called well in advance to reserve a van, calling back several times to ensure that all was well and the vehicle would be available. I also called on Several occasions to ask for vehicle dimensions (this proved to be a challenge, no one gave me the same measurements for the vehicle). After several debacles and nearly being given the wrong vehicle several times, Alvin made it all work, gave me an amazing discount and a coupon for money off my next rental. The bottom line: it was a bumpy ride, but they made it right. In fact, Alvin called me later in the day and exceeded my expectations by apologizing again and knocking more money off the price! Great service, went above and beyond… a rare find in customer service. Thanks!

Tried to give this location another chance on another trip to Michigan. Once again, no cars available, even though there is a lot full of them. The customer service rep could not have possibly cared less. That was the last straw will not use this location or be massively inconvenienced by them ever again.

We made a reservation online, and we got a confirmation letter. When we got there for pick up. We were told that there was no car left.

I have always gotten great service at this location. I have rented from here at least a dozen times and have never had a bad experience. The people have always been extremely helpful and friendly, and I love that they will come and pick you up.

This place is no longer the place that I go to after the most wonderful Jordan left… I’m now enjoying the service I receive from Hertz, good service, gets you what you want w/​no hassel.

I had a very good experience with Enterprise this time!!! I will say that they took much better care of me this time. My past experience with them was horrible. The sales people were very rude and I didn’t know if I would ever come back. After Gene Buttman Ford and I got through complaining… well lets just say I think they understand now that you will not get repeat business if you treat people badly. So I will say that they did clean up their act!!!

Great service. Convenient location.
I love their ‘we-​pick-​you-​up’ (and give-​you-​a-​ride-​back) service.

Yes, Enterprise is an evil corporate behemoth, but the staff at this Enterprise have always done right by us.
We’ve rented from them on a couple of occasions. Most recently, I had the unfortunate experience of having my car totalled about a year and a half ago, and my insurance paid for a car rental for a certain time period while we shopped for a new car.
This Enterprise worked with our insurance with no problems and got us a car right away. Our insurance rider only paid for a compact, and if we got larger than a compact, we had to pay a small portion of the rental ourselves. This caused the one problem I have had with this Enterprise, and that’s the fact that they rarely have compacts available. They let us have a larger car and said we could trade it in for something smaller when a smaller vehicle became available.
We ended up paying more out of pocket than I would have liked over the course of the rental, but the agents at Enterprise were apologetic about it and gave us a card good for an upgrade to a larger size for the price of a compact on a future rental. I like smaller cars because they tend to get better gas mileage, but it was a nice gesture nevertheless.