Enspire Dental

I moved to Ann Arbor in 2013 & I found Dr. Brown by passing by the office. She did have some not so good reviews here & there online about her billing dept. that they steal money or over charge. I didn’t care much cus I have good teeth & I needed her for cleaning only. To make a very long story:
I needed to replace an old crown that «looked» perfectly fine but because of severe sensitivity to hot/​cold. Since I have pretty good teeth & that was my only crown I ever had, I was a bit scared to replace it. Dr. B assured me this is very simple & provided me the cost of $ 400 my out of pocket & the rest my insurance will pay. In Jan. 2015 I got the new crown, the severe pain of the sensitivity got even worse & I also had lots of pain. After going to her 4 times she told me to see a Endodontist. The Endodontist was shocked to know that a severe sensitive tooth is a clear sign of a needed «root canal»! I paid $ 1200 for root canal now. Went back to Dr. B for a filler for the hole on my brand new crown. The sensitivity was gone, what a relief. But the pain of chewing or eating anything continued.
I have had MouthGuard/​NightGuard since I was 21 cus I grind my teeth. Since it is too time consuming for doctors to «adjust» the mouthguard, they normally make a new one in their office. A few month earlier I had my mouthguard from another local Dr. Because I asked Dr. B how much they charge & she said $ 480, when I found out other doctors charge about $ 240, I called & e-​mailed Dr. B’s office & I asked if they match that, I was told no. Now Dr. B promised me to make me a new one at no cost. I was happy. So they took my old mouthguard, made new impression… to make the long story short, I went to their office SIX times for impressions & the mouth guard came out either so small that I did not even go into my teeth or too loose that came off. Even the hygienists were embarrassed by their technicians incompetency.
My pain of not being able to eat anything with my left side continued, no luck with the mouthguard & to make the matter worse, I got a invoice for $ 83! I called & e-​mailed their billing manager Barb & she said I have to pay that. I asked her to tell me exactly for what. She said she will look into it & call me back. A couple days later she called back & apologized & said it was «an accounting error» on their part & my balance is ZERO.
On March 27 (over 2 month after my crown was put in) I went to get hopefully the right night guard AND my continued pain. The night guard was too tight, could not get it in. And Dr. B said she is sorry for the pain I go through but there is nothing else she can do & she said (& sent an e-​mail) I can go to another doctor to get a mouthguard at HER COST cus she has no idea why this is happening.
That day, as soon as I was in the waiting room to get my coat, I was in tears & the front desk ladies were asking if I’m OK. That was the last time I ever went back.
Now my husband had moved to Chicago area in the January & we were to move in the summer, Dr. B knew about our move. After we moved, I went to a couple dentists for 2^nd opinion & they said they don’t know what Dr. B has done & on the surface nothing shows & I need to RE-​DO!!! I asked my new dentist to give me an estimate for a new mouth guard so I fax that to Dr. B since she is the one who supposed to pay for it. The cost was $ 215 To my shock Dr. B e-​mailed me back & said she never agreed to pay for this «type» of mouthguard & I need to forget it. She said in her office they charge only $ 170 for upper/​lower!!! (THAT WAS A LIE, I have their e-​mail saying they charge $ 480) Then Dr. B sent me that invoice of $ 84 AGAIN after one year. I called them back & said this invoice is «an accounting error» by your part according to YOUR BILLING MANAGER one year earlier. She said no & I need to pay it. I went through my last year billing & with the help of my old insurance company, came up with the fact that THEY OWE me $ 23!!! But last week I got a check from Dr. B for the amount of $ 2.60…it’s just comical.
Now, they took my $ 240 mouth guard, they could never make me one, they never paid for it as she the doctor promised me in writing & verbally. And a $ 400 crown turned into $ 2000 & pain/​suffering & their unprofessional attitude.
My advice: STAY AWAY from this incompetent doctor & WATCH THEIR BILLING DEPARTMENT, KEEP YOUR CREDIT CARD record & ALWAYS ASK FOR A PROOF!!! Many times they charged me double AFTER my insurance had already paid them, they double charge, they send confusing bills, call your insurance EVERY TIME they ask you to pay. THEY LIE! They wanted $ 394 for my daughters sealant & they kept asking for it EVERY time I went there & sent me bills after bills & kept telling them MY INSURANCE ALREADY PAID YOU, they said, well we never received! THEY just LIED. Even for «teeth whitening» 6 month later told me I never fully paid, until I showed them MY CREDIT CARD record, then they backed off!!! BE AWARE!!!

Dr. Bunek was a pleasure to deal with. She and her staff put our son at ease and he’s actually looking forward to his next visit!

I am a big, big chicken when it comes to going to the dentist. Even though I have great dental coverage through my employer, I still put off my dental appointments. I recently had my first appointment with Enspire Dental and they were great with me.

I had a dental emergency today and this place was recommended by a coworker. I can not say enough good things about it! Going to the dentist is not my favorite thing do to, everyone treated me wonderfully from the moment I walked in and out of the door. I really liked my former dentist but after going here I realize this group of people is on top of their game. The facility is beautiful, but it is the staff that sets this place apart. The are kind, gentle, very very knowledgable, organized and fun! Everything here is state of the art. What I really appreciate is the time they took to educate me. I highly recommend Dr. Harlock and her staff!

I had a really enjoyable experience here. Very friendly staff in clean and modern facilities. The hygienist gave was very skilled, and thoroughly but gently cleaned my teeth.

The place looks professional, well managed and patient friendly. It is my first time here, and I already started liking it.

I have not been to the dentist is 10 to 15 years and was very anxious. They were extremely gentle and did everything they could to make me feel comfortable. They were very understanding of my apprehension. I would HIGHLY recommend Enspire Dental!

Last Friday was my first visit. Both on the phone and in the office the staff were helpful and made me feel comfortable. I received excellent care from both the hygienist and the dentist. They explained how the practice worked, what care I needed, and wanted to know what I wanted and expected. I am looking forward to going to the dentist!

I was impressed with the overall culture of the dental practice. Everyone is friendly, helpful, knowledgeable and experienced. They are efficient and prompt. The office is equipped with state of the art technology and everything is explained as you went through the process. Moreover the practice offers more options for treatment.
Dr. Bunek is highly competent and personable.

Highly recommend this practice. Amazing staff… great environment. Very professional, friendly and accommodating.

So far, so great!

My 4^th grader’s first visit. Very positive experience. Entire staff was knowledgable and friendly.

Dr. Sabiha Bunek is the dentist I see however so far I love everyone there that I’ve met. Very classy, up to date on technology dentist office. I’m very impressed with the service.
I came here with a serious dental issue from another office. Where other dentists have shied away and don’t want to tackle another’s mess, Dr. Bunek dove in head first, assuring me that everything will work out fine.
Aside from the fact that this office looks like a 5 star resort, the customer service/​professionalism is top notch. Does not get any better than this!!!

I have been going here for 20 years, since I was a student in Ann Arbor. I moved away from Ann Arbor 18 years ago, but continue to make the 45 minute drive back and I now bring my kids here. Dr Farah is kind and gentle. The other doctors I have seen there are also very approachable and pleasant. I have seen most of the hygienists and not only do they do a fabulous cleaning, they are also patient and positive with children and pleasant to talk to. True professionals. At one time my insurance changed and I briefly saw a different dentist to save some money. At my then-​4-​year old’s first cleaning at the new dentist, I was told she had 7 cavities and needed 4 teeth pulled, which would cost $ 150. I couldn’t believe it, so I took my daughter back to Enspire for a second opinion. Dr Brown informed me that my daughter had zero cavities and needed zero teeth pulled. Needless to say, I was back at Enspire despite the higher cost. You sometimes have to pay for quality care. I trust them and that’s worth more than saving a few bucks.

I went here for over 15 years. At some point the front desk started giving me problems. It actually took them close to 2 years to refund money they forced me to pay even though I had insurance. I went for a regular cleaning and usually had to pay about 25 bucks because my insurance didn’t cover all there charges and they are pricey. Granted its a good dentist so I didn’t mind. But the last time I went they made me pay 65 bucks on the spot. I told them I usually pay about 25 and asked if they could bill me once they insurance claim was made. They front desk said no. I charged the money and have not been back. I found a nice dentist Patricia Lebreck who is great and doesn’t charge me extra. Funny thing is about month ago I got a check for 65 bucks with stickie note saying sorry but our audit discovered we owed you this money. Anyway I like Dr. Farah and his staff. Top notch professional. However, as a long time customer, since I was about 15 or so, I felt I was treated rudely by receptionist staff, and apparently it took two years to make it right.