Concentra Urgent Care – Ann Arbor

I wish I could give 0 stars. Avoid this place at all costs if you can. I went there on a Thursday afternoon for a drug test and physical for a new job, and I was there for over 2 hours.
When I went in, there were only 2 other people in the waiting room, so I thought it would be quick. I sat there for an hour watching people come in, check in, check out, and leave before I was even called back. Finally, the nurse comes out to get me, and I think it’s going to be quick… wrong.
After the drug test, she walked me all around the building, looking for an exam room to put me in. She didn’t have a clue what she was doing, and told me she was new. She did all the nurse stuff, told me to put on these paper shorts, and left. I was in the room for 30 minutes waiting for the doctor. I opened the door and asked another nurse how much longer it was going to be, and she said I was next.
Finally, the doctor comes in and says, «Sorry about the wait. We had a new person. and she put your chart somewhere and we didn’t see it. We didn’t know you were back here.» REALLY? So I just sat in here waiting for no reason because that nurse had no clue what she was doing? Wonderful.
The doctor did the physical in about 30 seconds and said I was done. Then, I had to go out and wait in the waiting room AGAIN to check out. When I checked out, they gave me a paper with my check in/​out time. I was there from 12:24 to 2:32 for a drug test and physical, which took 15 minutes total. The rest was just sitting and waiting for «urgent» care…
Long story short, don’t go here unless you want to waste your day. The staff was friendly, but completely incompetent.

Would give zero stars if I could. Went for a drug test for work and was there forever. Why does it take over an hour to pee in a cup? Absurd. What a waste of time.

Enjsishsu dudh dje di.

My family has excellent Blue Care Network health insurance coverage through my employer. However, my son also has coverage through the Michigan Children with Special Needs Fund because he has Crohn’s Disease. It helps on the odd occasion when Blue Care Network doesn’t cover a test or very much of a procedure that he needs.
Anyway, my son was having a skin problem around his ear that didn’t look very good. His pediatrician’s office was booked up and the nurse said I should take him to urgent care, preferably ASAP before they got really busy on the Friday before a holiday week. I picked my other kids up from school and we went here. The lobby was already pretty full.
After handing them our insurance cards filling out the paperwork, and waiting for a little while I was called back up and told they would not see my son AT ALL because he has state health insurance. I told them the state health insurance doesn’t need to be used and I had no problem with them only billing the Blue Care Network insurance. They said no, they couldn’t do that and something about a state law saying they are required to bill all of his insurance policies but they don’t take MI Health so they couldn’t bill any therefore, they would not see him. That is nonsense. I have never been told my son won’t be seen by any of the other places he has been that do not take MI Health. Then they told me they think there is a place by Wal-​Mart that would take him. I have used this place in the past and they had no problem seeing me when I had NO insurance card with me. They just told me they would bill me the full amount and then I could have it submitted to my insurance later. But, since they knew my son has state health insurance they wouldn’t have allowed me to just pay his full bill and still be seen this time.
They actually kind of did me a favor because I took my son to the urgent care place on Stadium instead and not only was there no wait, the doctor was great. They don’t take MI Health either but they had a sign displayed right at the reception area that said they do not take that or HAP. It was a better urgent care experience than any I have had at Concentra or any other urgent care place in the area. I will never use Concentra again because of their ridiculous discriminatory policy and because I have found somewhere else that is much better.

Excellent place! Got a physical done and I was in and out in 1 hour. Staff was wonderful and very knowledgable. They even took me without an appointment.

Well I really can’t speak to how fast they let you in or the quality of care and the front office was nice, but there was a serious wtf moment with them.
I called at 10:30 to ask if they took my insurance. When I got there at a quarter to noon (with preprinted and filled out forms) and gave them my card, I was told that they no longer took UM Premier Care. So I said, «But I called this morning to check.» The lead woman up front told me, «We got an email this morning telling us we can no longer accept this. Other Concentras might but we can’t anymore.»
So they don’t take the insurance of one of the largest employers in the city, and they don’t inform the rest of the staff of such a big change the day it happens? Seems kind of crazy. I ended up going to Advanced Urgent Care on Stadium (cross street with Pauline). They took my insurance and were very nice.

Im out of state military and my wife and daughter got sick. Tricare told me to go here at is was the closest to where we were staying. Its located right across from the mall.
We went in and everyone at the front desk was super nice. Make sure you have an ID and you insurance card with you. They let you know right up front how long of a wait you will have.
They got both my Wife and daughter in at the same time in the same room it was really nice. Also there is a grocery store right around the corner to get your meds filled as well.

They were nice enough while I was there. After I got home I realize they had held on to my driver’s license. They were already closed by the time I realized, so I called them the following morning. I was told to check my wallet and pockets because they were always given back.
I made my way to wait in line to get a new driver’s license. About an hour later Concentra called me and told me that they did have my license. They made no effort to make me whole for the time and money they caused me to wait.
Also, and I swear I am not making this up, I saw a young man wearing scrubs, with a stethoscope around his neck pushing a mop and bucket through the lobby.

1.5 hour wait on a wed afternoon. Disorganized staff, and dr knew less about what is safe to take during pregnancy than I did. Would not give me the antibiotics n a few painkillers that are schedule B and safe to take for me. Have had a fever and been in so much pain I can’t sleep for 4 days. Missed work all wk. Needed compassionate short term care until I could see my ob/​gyn next week. He did prescribe anti-​biotics then referred me to ob/​gyn. Not awful, but also not helpful, this costs money, and I’m in pain. The desk staff struck me as very unprofessional, but one of them seemed nice.

Have you ever wondered if a business knows the definition of their name?
Yesterday, I was suddenly hit with one of those types of illnesses that aren’t life threatening but really shouldn’t wait until the doctor’s office opens on Monday. From past experience, I knew to check with my insurance before going to the nearest Urgent Care. According to my insurance company, they contract with only one Urgent Care in Ann Arbor, Concentra. So I drove over there only to find… THEY AREN’T OPEN ON WEEKENDS. Now, correct me if I’m wrong, but isn’t Urgent Care supposed to fill in the gap between doc office and ER? How can they do that if they keep the same hours as a doctor’s office?
Moral of the story: don’t get sick (or injured) on a weekend in Ann Arbor if you have the same insurance as me.