Chase Bank

Just plain bad service. Don’t go to this branch unless you absolutely have no choice… and an extra hour to spare.

This branch is friendly, the personal bankers are helpful, and Chase is just a good bank!

The staff are excellent. They give great advice and the service is wonderful.
The manager is super proactive. There’s a massive line today and he would help out by directing queries as some don’t need to wait in line, and he actually help them out himself. There’s even tea, coffee and today lollipops!
Big plus — It’s open on Saturday I can’t ever get out of work on time on the weekday.
Can’t say that about my experience with the Aussie banks.

Very friendly front-​desk staff. Large lobby that features a Hollywood-​esque vault (awesome). I came here on a Thursday afternoon and there are two front desk workers as well as two bankers. Could be better staffed for such a large establishment, but great and friendly service!

This is the worst chase branch I have ever been to!!! I have experienced terrible treatment here many times! But today is an explanation as to why this branch is so horrible… I walked in for a routine service, there where many people waiting to be served… And as soon as one employee finished with his customer, he jumps 4 people on the line to serve his friend! The older lady who was first in line was so upset almost started yelling, but the employee literally mocked her with a look that kind of said I don’t give a f^k about you! And when he was done with his friend, we could hear them talk about about Walsh College and laughing out loud while customers were waiting!!! The employee, I came to discover later, is Nader Al-​Mooshi, the Branch Manager! Chase is known for good customer service, but this branch is an unfortunate exception to that, with a branch manager exemplifying total dysfunction and literally with no respect for the customers!

generally no long lines
hours are good (9am-​6pm) and open Saturdays
all of the bankers have been friendly and helpful